Cliff Ginish

I would not recommend purchasing a used vehicle from this dealership. Based on my experience, their Certified Pre-Owned designation did not provide the level of quality or peace of mind I expected. I purc dealership. Based on my experience, their Certified Pre-Owned designation did not provide the level of quality or peace of mind I expected. I purchased a certified pre-owned 2017 Ram truck that had an issue during the test drive. Before completing the purchase, I was assured that a repair order would be completed before the vehicle was delivered. Relying on those assurances and the Certified Pre-Owned certification, I proceeded with the purchase. Unfortunately, within 24 hours of taking the truck home, the check engine light came on. I contacted the dealership immediately and was told it was likely a minor issue and to bring the truck in for service the following Tuesday. I did so, but within 24 hours of getting the truck back, the check engine light came on again—this time for a different problem. I returned the truck for service a second time and requested copies of the repair order and service documentation for my records. Not only did I leave without any paperwork, but I was also charged a $100 deductible for a repair that I believe should have been addressed before the sale, based on the dealership's representations. I emailed several members of management requesting a phone call to discuss these concerns but never received a response. When I called again to follow up on the missing service records, I was told that Cliff, the Service Manager, was still working on the paperwork because of a warranty issue and that I would receive a call back. As of this review, I have not received that call. At this point, I have lost confidence in both the quality of the vehicle and the dealership's customer service. The repeated mechanical issues, lack of documentation, unexpected repair charge, and failure of management to respond have been extremely disappointing. I hope the dealership will take this opportunity to address these concerns, but based on my experience, I cannot recommend buying a used vehicle here. If you're looking for a dealership that stands behind its Certified Pre-Owned vehicles and provides responsive customer service after the sale, I would suggest looking elsewhere. More

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Exceptional service , convenient, friendly Environment . Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! More

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This is the 6 or so Jeep I’ve purchased or leased from Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with all of my salespeople and Vinny who worked with me from the finance desk for most of those deals is now my salesperson. I would highly recommended him. More

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I have bought several Jeeps here and had them all serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and you know it’s being done to factory specs. More

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This is the best dealership in the area - best service center and the best customer service experience center and the best customer service experience More

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Always a pleasure to see it being done the best way! I highly recommend this dealership. I highly recommend this dealership. More

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Great service department led by Jim Verdoia. Always goes the extra mile! Highly recommended service department and dealership! Always goes the extra mile! Highly recommended service department and dealership! More

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I have been buying my cars at Elmwood Dodge for 20 years I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic gre I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic great environment and always trying to help . More

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Everything‘s been great so far since the purchase of my ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks More

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Awesome dealership and very friendly people. would recommend them to anyone.will use again. Thanks would recommend them to anyone.will use again. Thanks More

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