Cliff Ginish

our repair experience . . the rear wheels locked up 40 minutes after this repair and we were told nothing else was damaged from this bad replacement part or the bad install . . the rear wheels locked up 40 minutes after this repair and we were told nothing else was damaged from this bad replacement part or the bad install .. we spent almost 4k so this wouldnt happen because we knew what would be damaged on a 2018 Dodge Journey if it did.. saying it was looked over and no damage was 'seen' means literally nothing, “components that can be damaged or stressed and most certainly will be on a vehicle this age by a sudden rear-driveline lockup and therefore require a meaningful inspection/testing.” .. up to and including the front end that nearly touched the ground when it skidded and slammed to a stop at 45 mph.... other parts of the vehicle had wear of course but this event pushed all issues to or past the pecipise, not immedialy owning up to it was .. disgraceful .. refusing to show me any replaced parts claiming they were 'cores' and you folks got money for them ? why ? they were mine? or any damage apart from the photo i took is not a practice im aware of when i pay for something i get to see what i paid for .. especially at 4k .... the vehicle was purchased there and theyve done all the work to it .. i was told none of these were damaged because they were 'Looked over' .. Rear Differential / Rear Drive Assembly (RDA) Electronically Controlled Clutch (ECC) Rear Differential Bearings Rear Differential Mounts Rear Suspension Crossmember Left Rear Half-Shaft / CV Axle Right Rear Half-Shaft / CV Axle Rear CV Joints Left Rear Wheel Hub / Bearing Right Rear Wheel Hub / Bearing Rear Wheels Rear Tires Propeller Shaft / Driveshaft Propeller Shaft CV Joint Propeller Shaft Rubber Coupler Propeller Shaft Center-Support Bearings Power Transfer Unit (PTU) Transmission / Transaxle Transmission / Powertrain Mounts Front Half-Shafts / CV Axles Front CV Joints Front Wheel Hubs / Bearings Front Lower Control Arms etc etc .... edit ..the second image is from 7/27 it is the second repair leaking from the exact same spot as the first 2 issues .. 4 k later and theyve repaired nothing in fact theyve caused so much more damage.. Edit: 8/25 the owner of elmwood talked to meand said oh yeah we'll fix everything we damaged ... that was a totasl lie as they are fixing no part of the $1000's of dollars worth of drive train damage they caused and its looking like without a lawyer these people will have been paid over $5000 to total our vehicle---**Update 8/27** First, at pickup, my girlfriend was told that “employees were fired because of this review” and was asked about having the review removed. Laying that guilt on her was despicable. She is still crying. She went there to pick up our vehicle, not to be made responsible for personnel decisions made by your dealership. Also, if anything in my review is inaccurate — if I have a date wrong, misunderstood something, or made an error in a timeline that now stretches over more than a month — please feel free to correct me, specifically and in writing. The facts remain the same: approximately 40 minutes after the vehicle was returned to us, it experienced an extreme driveline failure at approximately 45 MPH. As I understand your position, components outside the rear differential were determined to be undamaged because the vehicle was “looked over.” Thank you, but given the severity of that failure and the problems that followed, a qualified independent mechanic will still need to determine what damage actually occurred and whether it is mechanically consistent with that event. Perhaps some of this could have been avoided if I had been shown even one of the damaged parts that were removed and replaced, as I repeatedly requested. Instead, I was told the parts were “cores” and would be returned rather than shown to the customer who paid for the repair. If I have stated any fact incorrectly, please identify the specific statement and provide the correct information. I will correct any genuine factual error. More

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I would not recommend purchasing a used vehicle from this dealership. Based on my experience, their Certified Pre-Owned designation did not provide the level of quality or peace of mind I expected. I purc dealership. Based on my experience, their Certified Pre-Owned designation did not provide the level of quality or peace of mind I expected. I purchased a certified pre-owned 2017 Ram truck that had an issue during the test drive. Before completing the purchase, I was assured that a repair order would be completed before the vehicle was delivered. Relying on those assurances and the Certified Pre-Owned certification, I proceeded with the purchase. Unfortunately, within 24 hours of taking the truck home, the check engine light came on. I contacted the dealership immediately and was told it was likely a minor issue and to bring the truck in for service the following Tuesday. I did so, but within 24 hours of getting the truck back, the check engine light came on again—this time for a different problem. I returned the truck for service a second time and requested copies of the repair order and service documentation for my records. Not only did I leave without any paperwork, but I was also charged a $100 deductible for a repair that I believe should have been addressed before the sale, based on the dealership's representations. I emailed several members of management requesting a phone call to discuss these concerns but never received a response. When I called again to follow up on the missing service records, I was told that Cliff, the Service Manager, was still working on the paperwork because of a warranty issue and that I would receive a call back. As of this review, I have not received that call. At this point, I have lost confidence in both the quality of the vehicle and the dealership's customer service. The repeated mechanical issues, lack of documentation, unexpected repair charge, and failure of management to respond have been extremely disappointing. I hope the dealership will take this opportunity to address these concerns, but based on my experience, I cannot recommend buying a used vehicle here. If you're looking for a dealership that stands behind its Certified Pre-Owned vehicles and provides responsive customer service after the sale, I would suggest looking elsewhere. More

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Exceptional service , convenient, friendly Environment . Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! More

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This is the 6 or so Jeep I’ve purchased or leased from Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with all of my salespeople and Vinny who worked with me from the finance desk for most of those deals is now my salesperson. I would highly recommended him. More

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I have bought several Jeeps here and had them all serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and you know it’s being done to factory specs. More

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This is the best dealership in the area - best service center and the best customer service experience center and the best customer service experience More

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Always a pleasure to see it being done the best way! I highly recommend this dealership. I highly recommend this dealership. More

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Great service department led by Jim Verdoia. Always goes the extra mile! Highly recommended service department and dealership! Always goes the extra mile! Highly recommended service department and dealership! More

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I have been buying my cars at Elmwood Dodge for 20 years I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic gre I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic great environment and always trying to help . More

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Everything‘s been great so far since the purchase of my ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks More

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