Elisha Jones

The service manager, Elisha, was very helpful. She greeted me when I drove Jeep into the service area. Explained what would take place. Told me the car would be ready in 45 min. It only took 3 She greeted me when I drove Jeep into the service area. Explained what would take place. Told me the car would be ready in 45 min. It only took 30 min. Super nice, competent people More

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Exceptional service , convenient, friendly Environment . Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! More

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Great customer service prompt and courteous . .Elisha is always pleasant and all other employees seem to also value your business. .Elisha is always pleasant and all other employees seem to also value your business. More

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This is the 6 or so Jeep I’ve purchased or leased from Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with all of my salespeople and Vinny who worked with me from the finance desk for most of those deals is now my salesperson. I would highly recommended him. More

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I have bought several Jeeps here and had them all serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and you know it’s being done to factory specs. More

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This is the best dealership in the area - best service center and the best customer service experience center and the best customer service experience More

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On August 5, 2025 I brought my new vehicle, Dodge Challenger to Elmwood Dodge for an oil change after scheduling an appointment. Upon entering the service area I noticed a female and three service pe Challenger to Elmwood Dodge for an oil change after scheduling an appointment. Upon entering the service area I noticed a female and three service personnel joking around. I only noticed one person in the waiting area, a woman. After my vehicle was allegedly serviced, I received the invoice and paid the cashier inclusive of a 3% credit card fee as she smiled. I placed a carpet over my driver side mat with the Dodge logo to avoid any soiling from the technicians feet. When I received the vehicle back, I noticed the mat I placed in the driver compartment was folded and placed on the passenger side compartment. The Dodge logo was soiled with what appeared to be some type of grease and/or oil. I did not appreciate this fact at all. In addition, the technician was wearing silver chains and was playing my radio and also using the windshield wipers. Secondarily, the technician entered my EVIC changing my park sense rear assist and activating the assist. I have no idea why he was playing with the EVIC nor did I give anyone permission to enter the EVIC. On August 5, 2025 I sent an email to Elmwood Dodge specifically citing what had occurred. I also left two voice mails for the toll free number Elmwood Dodge listed in their email to me. On August 7, 2025 at 10:14 A:M I left Tia a detailed message and for her to return my call. I left a second message to Tia on August 8, 2025 at 10:38 A:M and never heard from her or any from Elmwood Dodge. As to this date of October 10, 2025 I have never heard from Elmwood Dodge either by email or phone. Finally, Elmwood Dodge placed the wrong city and street address on my invoice. I do not wish to deal with ineptness. My vehicle is a Dodge Challenger SXT Plus purchased brand new in 2013 and has only 2275 miles. We shall surely bring this to the attention of our friends and family alike to stay clear of this dealership. We shall never bring any of our vehicles to be serviced at Elmwood Dodge and we shall never purchase anything from them ever. Elmwood Dodge tries to entrap the unsuspecting when in fact their demeanor says enough. We would not at all recommend Elmwood Dodge to any: NONE! * I have enclosed the invoice yet hid our phone number, name, email, and vehicle vin. * All information has been fully documented for future reference. ** I cannot submit the invoice nor pictures! More

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I have been buying my cars at Elmwood Dodge for 20 years I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic gre I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic great environment and always trying to help . More

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Always accommodating, attentive to details. Dealer, salespeople works hard to make things right. Scheduled & emergency mechanical problems always addressed immediately. Dealer, salespeople works hard to make things right. Scheduled & emergency mechanical problems always addressed immediately. More

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Everything‘s been great so far since the purchase of my ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks More

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