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369 Reviews of Cody Johnson
August 06, 2018
Jackson Acura's is one of the best dealer service centers ... Better than even BMW and we own one a 2011 135i. This isn't about BMW though. One of the best features of Jackson's service is that amazing Starbu ... Better than even BMW and we own one a 2011 135i. This isn't about BMW though. One of the best features of Jackson's service is that amazing Starbucks coffee and cocoa machine!... Yeah, don't ever take that machine out Jackson otherwise, well... I was there from 8:22-10:15 for a checkup, oil change and tire rotation when Cody, our service writer told me the tech recommended a full brake job and a rear differential service on our 2010 MDX. I said, no problem. The brakes did feel limp-wristed so do it, but give me a loaner... As much as I want to, I can't sit around the dealership all day long drinkin' frickin coffee... Or could I??? Well, good ole Cody got me a loaner, a new 2018 2WD MDX which I showed to the wife later. She liked it, but after shelling out $807 bucks for our maintenance service we're holding on to our old MDX. It's a Honda after all so it still drives pretty darned good even compared to the '18 loaner we'd just driven... Well the point is Jax Acura is awesome. Believe me when I say this even the wife would consider buying another Acura ride because of all our experiences there. The place offers all the things you'd expect from a fine dealership after you've made your purchase. More
by Hairmonster
Verified Customer
August 06, 2018
Scratches to my new RDX I took my new Acura RDX with 4,500 miles in for routine service. I had an oil change, tire rotation, and maintenance to the back up camera. When I g I took my new Acura RDX with 4,500 miles in for routine service. I had an oil change, tire rotation, and maintenance to the back up camera. When I got home, I noticed major scratch marks along the rear hatch area. It appears that something might have fallen into the back of the car. I was extremely disappointed by this. I really have been enjoying my new RDX and had a wonderful experience during the purchase. I usually rely on the dealer for maintenance because it helps to develop a good relationship between buyer and seller. I hope to work with Jackson Acura in restoring my vehicle to the condition it was in prior to coming in for that first service. More
by JCH923
August 03, 2018
5+Stars My experience with Jackson Acura has been from the beginning exceptional starting with our expertise sales person Sergei so kind, so patient, so knowl My experience with Jackson Acura has been from the beginning exceptional starting with our expertise sales person Sergei so kind, so patient, so knowledgeable and ditto to the service department with Nik as the representative. 5+ Stars to all. More
by barbara18
Other Employees Tagged: Sergei Potapoff, Nick Covino
July 30, 2018
do nto appreciate that service prices are not public Service was timely, but the fact that the service rep hand wrote service prices is deceitful. Additional service was recommended that did not show up Service was timely, but the fact that the service rep hand wrote service prices is deceitful. Additional service was recommended that did not show up when I scheduled service based on the maintenance minder. And that service was $400 . Felt like a shake down. I will probably take my service business elseware based on this repeated experience. More
by SMALKS
July 27, 2018
Honest and professional analysis. Cody and his team were looking out for my best interests. The problem could be caused by one of two separate mechanisms. Rather then guess, I will ret Cody and his team were looking out for my best interests. The problem could be caused by one of two separate mechanisms. Rather then guess, I will return when the car is exhibiting the problem with the air conditioning. More
by jimc5650
July 24, 2018
Standard maintenance Good experience other than oil life indicator was not updated . Car was nicely cleaned. Cody reviewed both tire and break wear life expectancy with me Good experience other than oil life indicator was not updated . Car was nicely cleaned. Cody reviewed both tire and break wear life expectancy with me More
by tbell5
July 24, 2018
Oils change and Tire Rotation Good fast service with a nice friendly staff. Nice clean waiting area with refreshments. No worries with servicing my car there. Would recommend Ja Good fast service with a nice friendly staff. Nice clean waiting area with refreshments. No worries with servicing my car there. Would recommend Jackson Acura More
by Hjanis
Other Employees Tagged: Nick Covino
July 23, 2018
Quick and easy preventive maintenance Pure convenience. From setting the online appointment to free coffee and wifi in a comfortable seating area to quick, professional service and car wa Pure convenience. From setting the online appointment to free coffee and wifi in a comfortable seating area to quick, professional service and car wash. Jackson Acura has been a pleasure to deal with from pre-sale to post-service. I purchased pre-paid maintenance with the car, and it has been flawless execution to this point. More
by RUSSEDW
July 21, 2018
Professional staff; excellent customer service! The staff are always very professional and I feel valued as a customer. I trust their advice and have never doubted they were providing me with accur The staff are always very professional and I feel valued as a customer. I trust their advice and have never doubted they were providing me with accurate information and guidance. Cody Johnson was very helpful with my last two maintenance appointments. More
by D M Silver
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