Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 107

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,263 Reviews
4.6

2,263 Reviews

Write a Review

2263 Reviews of Colin Simmons

July 14, 2022

Dealership Rating
Employee Rating

Mike in the service department is a very caring man. He takes care of what is needed and he will truthfully tell you if a service you need will not be able to be taken care of that day and will give you More

by AMKAMINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Jul 14, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Mike and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 13, 2022

Dealership Rating
Employee Rating

I came to Family Hyundai to get my key fob reprogrammed. While waiting I decided to speak to salesperson (Larry) about getting a new car. My experience was great and I love my new car. More

by kburkhaulter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo , Larry Edwards, Matt from services assisted with the reprogramming.

Jul 14, 2022

Family Hyundai responded

We appreciate your business, Larry and our team look forward to serving you again soon!

July 13, 2022

Dealership Rating
Employee Rating

Colin is a very efficient service rep. I was able to move quickly thru the process. More

by christinemalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2022

Family Hyundai responded

Christine, Thanks for sharing your thoughts about your experience working with Colin here at Family Hyundai. We appreciate your business and hope to see you again soon!

July 13, 2022

Dealership Rating
Employee Rating

They do NOT follow through on what they sell. Was given a life time warranty that they refuse to honor. They do shady deceitful business and have extreamly poor customer service. You are a number More

by Jenniesellshomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jul 17, 2022

Family Hyundai responded

Jennie, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 13, 2022

Dealership Rating
Employee Rating

I had an appointment for service my car was taken in on time. They texted me about it if I need need to contact them. Car was ready on the amount of time they told me and texted it was ready for pickup. Ev More

by OLARRYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 11, 2022

Dealership Rating
Employee Rating

They do really good work, but it's take to long to get an appointment, but I love working with you all, keep up the good work, thank you.. More

by WOODIEMELTON12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jul 12, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 09, 2022

Dealership Rating
Employee Rating

Poor communication and professionalism. I never received updates about my car and didn’t even know what was wrong with it until I picked it up. More

by Victoriahaltom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer

Jul 13, 2022

Family Hyundai responded

Victoria, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 09, 2022

Dealership Rating
Employee Rating

The wait wasn’t long at all and they had a driver to take me to the store More

by Jjlewis9116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

July 08, 2022

Dealership Rating
Employee Rating

They are a bunch of liars and con artists! !! I would highly recommend that nobody come there for service!!! I paid for a brake job that was never done. This was supposedly done without ever no More

by CLISTT5009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tom Salin

Jul 13, 2022

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 08, 2022

Dealership Rating
Employee Rating

I was 30 mins late, but they helped me out. Thanks for a great job. More

by JZEMGULIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

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