I'm not satisfied with them resolving the real issue with
my vehicle. REPLACE THE ENGINE.....!
my vehicle. REPLACE THE ENGINE.....!
More
by Pastor Darnell B. Ford
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
May 02, 2026 -
Family Hyundai responded
Thank you for your review, Pastor Ford. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
NOTHING BUT ALWAYS TAKEN CARE OF REALLY HAVE NOTHING TO
COMPLAIN ABOUT KEEP UP THE GREAT WORK
COMPLAIN ABOUT KEEP UP THE GREAT WORK
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by printmrt
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Family Hyundai responded
Thank you for trusting us with your Hyundai Tucson service. It’s fantastic to hear our team consistently takes great care of you. We look forward to serving you again soon.
Colin is great!
He is responsive and thorough Attentive to detail and respectful Always listens and follows through
He is responsive and thorough Attentive to detail and respectful Always listens and follows through
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by kernobryant
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2026 -
Family Hyundai responded
It’s wonderful to hear Colin provided responsive and thorough support during your Hyundai service. We appreciate your feedback and look forward to assisting with your future Hyundai needs.
The service as well as the sales personnel are unmatched
in quality, follow-up/customer care and consistency.
in quality, follow-up/customer care and consistency.
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by edithwatt2
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2026 -
Family Hyundai responded
Thank you for recognizing the unmatched quality, follow-up, and consistency of our sales and service teams. We’re delighted our team delivered attentive care throughout your Hyundai service. We look forward to assisting you again soon.
Colin is very efficient at his job.
He's always checking on you throughout your wait, he's always knows about each and every detail with any issue with my car after I explain it to him.
He's always checking on you throughout your wait, he's always knows about each and every detail with any issue with my car after I explain it to him. A wonderful guy to have on your team! Thanks Colin!!
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by germika24
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 18, 2026 -
Family Hyundai responded
Thank you for recognizing Colin’s efficiency and attentiveness during your Hyundai Tucson service. We’re glad his thorough check-ins and attention to detail enhanced your experience.
SERVICE DEPARTMENT CANNOT RESOLVE THE PROBLEM WITH MY
ENGINE, WHICH IS THE SAME PROBLEM THAT EXISTED WHEN I BROUGHT IT IN WITH 98,500 MILES IT NOW HAS 105,000 AND THE ISSUE STILL EXIST....!
ENGINE, WHICH IS THE SAME PROBLEM THAT EXISTED WHEN I BROUGHT IT IN WITH 98,500 MILES IT NOW HAS 105,000 AND THE ISSUE STILL EXIST....!
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by Pastor Darnell B. Ford
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 19, 2026 -
Family Hyundai responded
We're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, Pastor Ford, and hopefully, we can get to the bottom of this.
Family Hyundai has been great!
I have purchased 5 cars here. I have only good things to say about the dealership.
As far a Service writters I can say enough about Colin Simmon
I have purchased 5 cars here. I have only good things to say about the dealership.
As far a Service writters I can say enough about Colin Simmons. Sinse long time service writer Tom Salin left Colin had taken Tom's place and does a great job!
Thanks,
RayJ
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by Rjoneserin
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Family Hyundai responded
Thank you for choosing us for your Hyundai Tucson purchases and service time after time. It’s wonderful to hear that Colin has been a reliable resource during your maintenance visits. We appreciate your ongoing support and look forward to serving you again.
Things have been great so far.
Colin has always been great. He's the reason I came back to Family Hyundai
Colin has always been great. He's the reason I came back to Family Hyundai
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by DOVERLANE20
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 10, 2026 -
Family Hyundai responded
We’re thrilled to hear Colin has consistently delivered excellent service on your Hyundai Tucson. Your return visits mean a lot to our team, and we look forward to continuing to support you and your Tucson.
It was a great experience because, my car was taken care
of and the waiting room is a great place to wait for vehicles to get an oil change.
of and the waiting room is a great place to wait for vehicles to get an oil change.
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by JGMANSO16
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 08, 2026 -
Family Hyundai responded
Thank you for the five-star review. We’re delighted your Hyundai Tucson received attentive care and that our waiting area was comfortable during your oil change. Colin and our service team appreciate your feedback and look forward to assisting you again.
Love this dealership.
Always spot on with any questions or concerns I had. Friendly people
Always spot on with any questions or concerns I had. Friendly people
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by EJH0914
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 06, 2026 -
Family Hyundai responded
Thank you for sharing your experience with the service on your Hyundai Tucson. Colin and the team are delighted to have addressed your questions and concerns in a welcoming environment. We appreciate your trust.
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