SERVICE DEPARTMENT CANNOT RESOLVE THE PROBLEM WITH MY
ENGINE, WHICH IS THE SAME PROBLEM THAT EXISTED WHEN I BROUGHT IT IN WITH 98,500 MILES IT NOW HAS 105,000 AND THE ISSUE STILL EXIST....!
ENGINE, WHICH IS THE SAME PROBLEM THAT EXISTED WHEN I BROUGHT IT IN WITH 98,500 MILES IT NOW HAS 105,000 AND THE ISSUE STILL EXIST....!
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by Pastor Darnell B. Ford
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 19, 2026 -
Family Hyundai responded
We're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, Pastor Ford, and hopefully, we can get to the bottom of this.
Family Hyundai has been great!
I have purchased 5 cars here. I have only good things to say about the dealership.
As far a Service writters I can say enough about Colin Simmon
I have purchased 5 cars here. I have only good things to say about the dealership.
As far a Service writters I can say enough about Colin Simmons. Sinse long time service writer Tom Salin left Colin had taken Tom's place and does a great job!
Thanks,
RayJ
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by Rjoneserin
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Family Hyundai responded
Thank you for choosing us for your Hyundai Tucson purchases and service time after time. It’s wonderful to hear that Colin has been a reliable resource during your maintenance visits. We appreciate your ongoing support and look forward to serving you again.
Things have been great so far.
Colin has always been great. He's the reason I came back to Family Hyundai
Colin has always been great. He's the reason I came back to Family Hyundai
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by DOVERLANE20
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 10, 2026 -
Family Hyundai responded
We’re thrilled to hear Colin has consistently delivered excellent service on your Hyundai Tucson. Your return visits mean a lot to our team, and we look forward to continuing to support you and your Tucson.
It was a great experience because, my car was taken care
of and the waiting room is a great place to wait for vehicles to get an oil change.
of and the waiting room is a great place to wait for vehicles to get an oil change.
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by JGMANSO16
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 08, 2026 -
Family Hyundai responded
Thank you for the five-star review. We’re delighted your Hyundai Tucson received attentive care and that our waiting area was comfortable during your oil change. Colin and our service team appreciate your feedback and look forward to assisting you again.
Love this dealership.
Always spot on with any questions or concerns I had. Friendly people
Always spot on with any questions or concerns I had. Friendly people
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by EJH0914
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 06, 2026 -
Family Hyundai responded
Thank you for sharing your experience with the service on your Hyundai Tucson. Colin and the team are delighted to have addressed your questions and concerns in a welcoming environment. We appreciate your trust.
It was wonderful.
They were friendly. They fixed everything that needed to be fixed. They informed me when it was done.
They were friendly. They fixed everything that needed to be fixed. They informed me when it was done.
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by LKWOZNI
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 05, 2026 -
Family Hyundai responded
Delighted to hear your Hyundai Palisade received the service it needed and that we kept you informed throughout the process. Colin and our team appreciate your kind words and look forward to helping with your next visit.
Kind and professional agent.
Quick service. Easy to schedule an appointment. What should I say?
Quick service. Easy to schedule an appointment. What should I say?
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by dskurka1229
Verified Customer
Verified Customer
Other Employees Tagged:
Colin Simmons
Apr 04, 2026 -
Family Hyundai responded
Thank you for highlighting Colin’s professionalism and the quick, hassle-free scheduling and service. We’re pleased you found your Hyundai was cared for promptly. Please reach out if you have any more questions or service needs.
Service was fine but oil change took 2 hours.
. waiting room was very nice and maintenance staff friendly,
. waiting room was very nice and maintenance staff friendly,
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by MARGARET_STRAND
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2026 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience. We appreciate your business, Margaret, and hope to see you again soon!
Everything was done as promised great customer service.
Well informed about my service great drop off and pick up after.
Well informed about my service great drop off and pick up after.
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by OLARRYO
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Family Hyundai responded
Hearing that our team kept you well informed and delivered on our promises is fantastic. We’re pleased the drop-off and pick-up process was convenient for your Hyundai. We look forward to assisting with any future maintenance needs.
Should’ve had to be back in there already.
The first time I stopped there the clerk could have fixed the problem.
The first time I stopped there the clerk could have fixed the problem.
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by minarik9134
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Family Hyundai responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
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