Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 44

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

October 22, 2023

Dealership Rating
Employee Rating

It takes to long to get a appointment and way to long to wait for your car for a simple oil change over 2 hours More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2023

Family Hyundai responded

Bob, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 18, 2023

Dealership Rating
Employee Rating

I presume the service center is talking about maintenance on my Ioniq 5. I have had to take it in to get tinting, silicone coating, and to have some panels replaced. I have always received good service. More

by FAYEGIRL59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer , Eric Kratschmer

Oct 19, 2023

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here so that we can be sure you receive 5-star service next time.

October 17, 2023

Dealership Rating
Employee Rating

Very very unprofessional,charged me for something I already knew,and told them the problem. I will be taking this matter with corporate. More

by Very poor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 21, 2023

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 17, 2023

Dealership Rating
Employee Rating

Had to take car back for minor scratches Austin ,Cristal & manager were very friendly & helpful More

by raulg71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri, Maverick Watson , Austin Osabuohien, Cristal Durán

Oct 18, 2023

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Cristal, Austin, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 16, 2023

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Employee Rating

COLLINS WAS very nice with good customer service. ...will refer this location to friends to. More

by HOLDEREDRA94
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 15, 2023

Dealership Rating
Employee Rating

The experience with the service department at family Hyundai in Tinley park Illinois was great. When I first started experiencing engine trouble I bought the car in. I was told I needed to go through th More

by erickafleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen

Oct 16, 2023

Family Hyundai responded

Thank you, Ericka, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephen and our team, and we look forward to working with you again.

October 14, 2023

Dealership Rating
Employee Rating

While it was a challenge to obtain an appointment due to volumes, the experience was efficient and professional. More

by Nikcampo2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Oct 16, 2023

Family Hyundai responded

Thank you, Nik! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 13, 2023

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Employee Rating

The service department is very efficient and time savvy, I get in and out very quickly . More

by bevwill03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 12, 2023

Dealership Rating
Employee Rating

This Dealership is the WORST THAT EXISTS ! !!!!THEY SHOULD BE CLOSED DOWN !!! They are rude and obnoxious and charged me outside of what I was told was going to be charged and DID NOT ADRESS T More

by JMSFFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2023

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 11, 2023

Dealership Rating
Employee Rating

The people were friendly and helpful. They answered all my questions. Repairs were done quickly. I may be back soon because it looks like I just got another recall. More

by MKAMM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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