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2261 Reviews of Colin Simmons
June 11, 2023
Awesome service this visit. The last campaign was just as great. The service dept has great customer service skills. I got my appt the next day. Job well dine The last campaign was just as great. The service dept has great customer service skills. I got my appt the next day. Job well dine More
by Ireneski7
Verified CustomerOther Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
June 09, 2023
I took my 2021 Genesis GV80 for maintenance a month ago. I was told there was a recall on the seat belt which I was never advised in advance. When I picked up the vehicle my license plate frame and plates w I was told there was a recall on the seat belt which I was never advised in advance. When I picked up the vehicle my license plate frame and plates were bent, and my console trimming was scratched up. Once they worked on the seat belt the problem was solved temporarily. I took my car to have the repair done to replace the console trimming today and I advised them that I was having a problem with the drivers side seat belt detaching and inserting which was worked on a month ago. I received the call today from the dealership to inform me that they will not repair the seat belt under warranty because it appeared to be something sticky inside. I’m having a hard time believing their reasons because I wasn’t having any issues with the seat belt prior to them working on it. Also the loaner I received was extremely filthy and I literally had to clean and wipe the interior down. I didn’t ask for another vehicle because I was advised there were no other available prior to seeing the vehicle. I am extremely dissatisfied with the service at this dealership and I hope to resolve the issue considering my car was damaged. More
by Vrmack
June 09, 2023
Professional and a pleasure to do business with. Happy with there service. Keep up the great work. Happy with there service. Keep up the great work. More
by AHUGHES.LIFEE
Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
June 08, 2023
Job was done quickly and people were nice to deal with . That’s is all That’s is all More
by MARKM8146
Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
June 08, 2023
While service is good, the 3. 5% fee for using your debit or credit card is appalling. That credit card processing fee is a cost to the dealership of doing business. I will conside 5% fee for using your debit or credit card is appalling. That credit card processing fee is a cost to the dealership of doing business. I will consider taking my vehicle elsewhere as a result. More
by lblade3
June 07, 2023
When I reciwved my car there was supposed to be a 27 point inspection.. no washer fluid , Car was in sports mode meaning it was driven , bottom bracket missing off vehicle as well . ... point inspection.. no washer fluid , Car was in sports mode meaning it was driven , bottom bracket missing off vehicle as well . ... More
by wynnrealtycorp
May 31, 2023
They were professional and kept me informed of what to expect as far as time expect as far as time More
by Lewis2716
Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
May 30, 2023
They fixed my driver side window and it cost me 1400 dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected. I contacted them 2 times and they will not contact me back, 15 days and counting. More
by THUNDER75
Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
May 24, 2023
To the owner of family Hyundai, I am delighted to send this note to acknowledge the excellent customer service of your manager Michael this past week at your Tinley Park location. The service departmen this note to acknowledge the excellent customer service of your manager Michael this past week at your Tinley Park location. The service department manager Michael was very courteous, professional, honest, and diligent. He resolved our issue easily and was true to his word, and very informative. My family had a wonderful experience, and we appreciate Michael's help. Thank you, Amadi Jordan-Walker More
by ajordanwalker
Other Employees Tagged: Michael Kratschmer , Steve
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