Scheduled routine service and my car was taken on time.
Service checks for any recall notices.
Service checks for any recall notices.
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by harrbish632111
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2023 -
Family Hyundai responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
They are attentive and keep you informed and provide
options as well as considerate
Clean
options as well as considerate
Clean
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by TAWANNAMAKINREMI1
Verified Customer
Verified Customer
Apr 27, 2023 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
Very friendly people, Colon was a pleasure to work with,
was in and out quickly. Don't change.
was in and out quickly. Don't change.
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by marc.cbsi
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2023 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.
Easily the worst dealer I’ve ever dealt with.
I’ve tried so hard to give them the benefit of the doubt, but continually each time I deal with this dealership it is nothing but disappointments and
I’ve tried so hard to give them the benefit of the doubt, but continually each time I deal with this dealership it is nothing but disappointments and poor service. My most recent letdown was that it was brought in because I purchased a ceramic coating package. It was never completed properly. I also purchased a package to protect the rims and tires from damage. We did get a scrape on a rim and they went to repair it. The repairs were nice, but then they painted the rim the wrong color. and, I have yet to be contacted about getting it put back to the proper color. I constantly get no replies, no effort in any way to correct the problem. They also did a Noyle change and tire rotation. The following morning I had over a dozen drops of oil all over brand New cement Drive. The slobs couldn’t even clean up oil off of a car.
I absolutely enjoy my genesis G 70, but to be honest, I would sell the car tomorrow if I didn’t lose a ton of money. Just so I didn’t have to deal with this dealership. I hope anyone reading this would understand the gravity of that statement. If I had to do over button, I would completely hit it and never walk in the front door. Go elsewhere. I implore you.
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by Kenneth K
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2023 -
Family Hyundai responded
Thank you, Kenneth, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
May 01, 2023 -
Kenneth K responded
I bought a car from you. I’ve called about this and no one ever follows up. I shouldn’t have to do all the leg work for something you being at fault should want to provide.
You consistently, from the day I bought the car, have over promised and under delivered in EVERY occasion. I was promised the world….. a genesis loaner, heck, you were even supposed to provide free valet service and bring the loaner to me. “You’re a Genesis owner” just call us up and we’ll take care of everything. Complete BS. Heck…. I brought it back for the original ceramic package two days after the initial delivery, I was told…. “Don’t worry, it’ll be parked inside and we’ll get it done in a day or two. Little did you geniuses realize that I could track the car from the owners app and the car didn’t move for four days. Took an entire week for initial coating that didn’t even get done correctly. Rims were never touched. And they did it AGAIN supposedly and guess what…… the rims STILL weren’t done. Oh ya….. and your contractor can’t even paint the rims the same color!
And after all of the numerous letdowns and poor everything, I still have to reach out to you. Again, I bought the car from you. If service and customer satisfaction was a true goal, you’d be calling me daily to get it sorted. Not just a fluff statement in a public review site to save some face with the public opinion. I’m embarrassed for you.
Always treat me with respect.
Listen to my concerns and take care of them appropriately.
Listen to my concerns and take care of them appropriately.
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by HOSTUTLER4
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2023 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.
Helpful when I am there, but not very helpful when I need
to make an appointment. I never get a message returned and when I do, it seems to be an inconvenience
to make an appointment. I never get a message returned and when I do, it seems to be an inconvenience
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by JLBONSHIRE17
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2023 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The dealers was really nice to me and everything was done
in a timely manner.
in a timely manner.
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by Flextracey
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2023 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
Amazing- loved the service.
Very friendly and love ambience here at the waiting room. Thanks for serving!
Very friendly and love ambience here at the waiting room. Thanks for serving!
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by DANNYANIL12
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2023 -
Family Hyundai responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!
Very good experience always Collins is amazing.
The rest of the service is great. I will continue going there.
The rest of the service is great. I will continue going there.
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by ACRAWFORD60426
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2023 -
Family Hyundai responded
We are very happy to hear that Colin and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I was disappointed.
A new car part fell off. It was not replaced under warranty.
A new car part fell off. It was not replaced under warranty.
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by NANAJULES61
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2023 -
Family Hyundai responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
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