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Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 72

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

February 10, 2023

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Employee Rating

It was professional and efficient. The intake person was excellent and addressed all my concerns. More

by kgesa
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

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Feb 12, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Mike, Colin, and our team appreciate your business and hope to see you again soon!

February 10, 2023

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Employee Rating

Great dealership! Matt was my service advisor and he was great to work with. Would definitely recommend him to my family and friends. More

by tincort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Feb 10, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 09, 2023

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Employee Rating

They were very helpful very satisfying very greatly appreciate it to keep the bill down, and I will look forward to spending more money More

by Scottlardenoit1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Feb 10, 2023

Family Hyundai responded

Thank you, Scott. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 09, 2023

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Employee Rating

I called to find the status of my vehicle and left a message several times. I never received a call back. I had to literally come to the dealership to find out that my vehicle was ready the day prior. More

by Blburns70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 12, 2023

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 08, 2023

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Employee Rating

Like always, they take care of servicing my car when I need repairs… great servicing team! More

by es6261024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 08, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 08, 2023

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Everyone is very friendly. But an hour and 15 minutes for an oil change is really long to wait. More

by MSCHRISTINEGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Feb 08, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai, and we apologize for the long wait. Thank you for bringing it to our attention! We appreciate your business and hope to see you again soon.

February 07, 2023

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Employee Rating

Not completely satisfied this time, should not have had to pay for the tow this time More

by rdarby814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

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Feb 07, 2023

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 03, 2023

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Employee Rating

The service department was excellent. I was greeted immediately and I was treated courteously and professionally. Great job. More

by C Anderson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

February 03, 2023

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Employee Rating

Colin is always kind and attentive to customers. Overall the dealership is good and I would recommend to others. More

by Heather B
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2023

Family Hyundai responded

We are very happy to hear that Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 03, 2023

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Employee Rating

Service at Family Hyundai is outstanding. Tom has excellent customer service skills. Always a pleasure to have my car taken care oh here. More

by TMCHUGH426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Tom Salin

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Feb 03, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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