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Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 73

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

February 03, 2023

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Employee Rating

Very friendly employees the service area was extremely clean they took my car in immediately and completed the service in a timely fashion More

by EUMECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 03, 2023

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Employee Rating

They aren't the friendliest most approachable staff in the service dept. They could be more customer friendly More

by AVAVERO359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Al Pellizzeri, Mike Majors , Tom Salin, Jerry lacy

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Feb 06, 2023

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time.

February 02, 2023

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Employee Rating

I Had a wonderful experience with Hyundai I got there earlier than my appointment but they took me anyway and they finished my car in about an hour and a half the service was great More

by 43mikemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Larry Edwards, Eric Kratschmer, Tom Salin

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Feb 03, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 02, 2023

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Employee Rating

With the limited experience I have had with Family Hyundai, my experience has been great. With the wait times for appointments was lower though. More

by matthewcastaneda7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Joe Panici, Tom Salin

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Feb 02, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Matthew, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 02, 2023

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Employee Rating

Good service busy clean courteous nice people got out of there in one hour I liked the place More

by cathycozzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business, Cathy, and hope to see you again soon!

February 01, 2023

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Employee Rating

They never texted me or let me know the car was ready after 3 hours. Thankfully, I had my husband's car with me and was able to run errands.We just showed up in hopes it was done. It would be nice in t More

by blue-rose
Service Time
Service Communication
Recommend Dealer
No
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Feb 05, 2023

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 01, 2023

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Employee Rating

Very nice dealership (under construction) my brother gets his cars from this dealership and was able to get me in for an oil change More

by Rabmd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2023

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 01, 2023

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Employee Rating

THE BEST Hyundai Dealership I the Chicagoland Market! PERIOD!! Customer Service and Service Department is impeccable! More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal ??????????

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Feb 02, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Rob, please let us know.

Feb 02, 2023

Rob responded

You are extremely welcome! I thank you! ⭐️⭐️⭐️⭐️⭐️

February 01, 2023

Dealership Rating
Employee Rating

The employees are always friendly and assist me with any questions I have. I give them a 5 star and would recommend them. More

by FHEDGMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Feb 02, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 30, 2023

Dealership Rating
Employee Rating

Hi. The service department is great. They did a wonderful job. Thank you so much. More

by SUSANNESHEHADI03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Jan 30, 2023

Family Hyundai responded

Thank you, Susanne, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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