Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 75

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

January 20, 2023

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Employee Rating

Service needs help waiting time is a problem. Also Waranty work and no courtesy loaner for 2 day service. More

by MICHAEL.HENCINSKII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2023

Family Hyundai responded

Thank you for your feedback, Michael. We always strive to deliver a 5-star experience, and we're sorry that we fell short here. We apologize for the long wait and any inconvenience we may have caused. Please don't hesitate to reach out to us directly if you would like to discuss this matter in more detail. We appreciate your business and hope to see you again.

January 19, 2023

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The service was great and the turnaround time was great for all the work my car needed! More

by TinaW
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jan 20, 2023

Family Hyundai responded

It has been a pleasure serving you, Tina. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai!

January 18, 2023

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Tho I am now a former customer. .Colin was always my service representative and his honest knowledge of the type of service my sonata needed kept me returning to Family Hyundai, even More

by carolynt426
Purchase Time
Recommend Dealer
Yes
Jan 19, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 16, 2023

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Collin was very courteous. Great customer service and I didn’t have to wait a long time before my car was ready. My wait time was less than an hour. Thank you Family Hyundai…wi More

by williams1international@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Family Hyundai responded

Thank you for taking the time to leave us this fantastic five-star review. We are very happy to hear that Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 16, 2023

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Always a pleasure having my car serviced at Family. The staff is so friendly and and the techs are quick and efficient. More

by COLLEEN1222
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Kristi Feinberg

Jan 17, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 16, 2023

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I was able to get everything that was needed to keep my vehicle running smoothly. Colin always provide excellent customer service to me in spite of his workload More

by angela67
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

Jan 17, 2023

Family Hyundai responded

Thank you for the kind words for our service department, Angela. We look forward to sharing your compliments with Colin, and our crew. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

January 16, 2023

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They have been consistently prompt with my services and helpful in explaining work needed. Thank you. More

by gerogy1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Eric Kratschmer, Tom Salin

Jan 17, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and five-star rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 15, 2023

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I feel like the family Hyundai dealership is very accommodating, answers questions, and very reasonable. More

by GCATTO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shannon Garreffa, Joe Panici

Jan 16, 2023

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Colin, Joe, and Shannon appreciate your business and hope to see you again soon!

January 15, 2023

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Employee Rating

Had a great 1st experience at Family Hyundai service department. Everyone was super friendly and took the time to answer any questions I had, More

by fiveftsix
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 16, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

January 15, 2023

Dealership Rating
Employee Rating

Dealer pays attention to customer needs and offers fair pricing on service work. Offers detailed inspection reports. More

by KGT Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Jan 16, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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