Collin Romer

They treat me like I’m part of the family and they keep me informed me informed More

by Romualdocruz Verified Customer Verified Customer

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Awesome service department. Highly skilled service staff that always gets my vehicle services completed on time and fixed right the first time. Highly skilled service staff that always gets my vehicle services completed on time and fixed right the first time. More

by LAR Verified Customer Verified Customer

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Purchased New 25 F150 Tremor. I was going to order one and the Team at Dana suggested to see if i found something I would like on the the l I t from there Floor Plan and I did an I was going to order one and the Team at Dana suggested to see if i found something I would like on the the l I t from there Floor Plan and I did and James was excellent in making my buying experience as painless as possible lol actually it was smooth and perfect!! TY More

by Marauder Verified Customer Verified Customer

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They were not pushy or all over me looking for a sale. It was a very pleasant buying experience and I'm hoping to becoming a long time customer. It was a very pleasant buying experience and I'm hoping to becoming a long time customer. More

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The best of the best professional knowledgeable able to work with schedule wise will use them for my exploring needs work with schedule wise will use them for my exploring needs More

by Bridad Verified Customer Verified Customer

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Service dept. Is always on top of all my concerns. Joe and Colin are the best service writers. Always greet us with smiles. Great service always. Is always on top of all my concerns. Joe and Colin are the best service writers. Always greet us with smiles. Great service always. More

by JC1210 Verified Customer Verified Customer

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Always a pleasure Always a pleasure. Colin has been very helpful and polite. Just a great experience everytime Colin has been very helpful and polite. Just a great experience everytime More

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I did this same survey in november, ive had my car in my position maybe 2 weeks since then, i got it back and went back twice. I was sold a vehicle based on lies. Ive attempted to reach out many times to ge position maybe 2 weeks since then, i got it back and went back twice. I was sold a vehicle based on lies. Ive attempted to reach out many times to get no responses. More

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Very accommodating, made it possible for me to purchase my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful More

by Margie Hall Verified Customer Verified Customer

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I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it w they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

by prnc124 Verified Customer Verified Customer

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