Collin Romer
Collin Romer at Dana Ford Lincoln

Collin Romer | Page 25

Service Advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
669 Reviews
4.8

669 Reviews

Write a Review

669 Reviews of Collin Romer

September 09, 2024

Dealership Rating
Employee Rating

Very nice stuff and customer area is clean . Only waiting so long. But understand that. More

by yaaoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Dana Ford Lincoln responded

We really appreciate you taking the time to leave Dana Ford this awesome review, thank you!

September 08, 2024

Dealership Rating
Employee Rating

Getting the run around… again. I don’t think I will be a returning customer More

by Pdukes321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2024

Dana Ford Lincoln responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 08, 2024

Dealership Rating
Employee Rating

The staff is so caring and on top of their customers. I've purchased my last three cars here and wouldn't go anywhere else. More

by Mara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Dana Ford Lincoln responded

Mara, thank you for your loyalty and kind words! We're delighted to hear that our team at Dana Ford has consistently provided excellent service. Enjoy your new car!

September 08, 2024

Dealership Rating
Employee Rating

The Staff is Very Professional and Friendly. The Mechanics that you Never See do a Top Notch Job . More

by JOHNRAUCHUT425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Dana Ford Lincoln responded

John, thank you for the kind comments about our Dana Ford team! We're grateful for your support and look forward to seeing you next time!

September 08, 2024

Dealership Rating
Employee Rating

Daniel Ford and Lincoln. Has the best customer service and self service on the east coast More

by djbige624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ching Poon

Sep 09, 2024

Dana Ford Lincoln responded

We're honored to receive your support! Take care and we'll see you next time here at Dana Ford!

September 08, 2024

Dealership Rating
Employee Rating

Ok. They said that they washed your vehicle but they never do, to many cars at same time in one appointment More

by peterquinde1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2024

Dana Ford Lincoln responded

Peter, I apologize for the inconvenience you experienced with your vehicle wash. We strive to provide thorough service and it's disappointing to hear we fell short. Please reach out so we can address this issue directly. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 08, 2024

Dealership Rating
Employee Rating

The worst customer service of my life. Never going back, finishing this lease and going somewhere else! More

by Rosie.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Peters

Sep 17, 2024

Dana Ford Lincoln responded

Rosie, I'm truly sorry to hear about your experience. We strive for excellent customer service and it’s clear we fell short this time. If you’re open to discussing further, please reach out so we can make things right. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 30, 2024

Dealership Rating
Employee Rating

Great people great service I highly recommend and I will definitely purchase another vehicle from Dana ford More

by loriannegannone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Dana Ford Lincoln responded

Lorianne, we're delighted to hear you had a great experience with us at Dana Ford! Thanks for the recommendation and we look forward to serving you again in the future.

July 27, 2024

Dealership Rating
Employee Rating

serviced broken door lock under recall. Waited 4 months for part.Lock still broken when I picked up.then claimed different repair not under warranty .Got paid for warrant repair didn’t need More

by Philgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Castellano 5 stars

Aug 02, 2024

Dana Ford Lincoln responded

Philgary, I'm sorry to hear about your experience with the door lock repair and subsequent issues. This is not the level of service we aim for, and I apologize for any inconvenience caused. I'd like to help resolve this matter—please reach out when you can. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 21, 2024

Dealership Rating
Employee Rating

I had a great experience and employees are respectful. They know their job very well. I would highly recommend getting car service done at Dana ford Lincoln. More

by KHALID_HUSSAIN8242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Creazzo, Lori Allotta, Joseph Castera , John Lomando

Jul 23, 2024

Dana Ford Lincoln responded

Khalid, we're delighted to hear you had a great experience with our team at Dana Ford. Thanks for the recommendation!

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