Colt Grandstaff
Colt Grandstaff at Heiser Toyota
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Colt Grandstaff | Page 43

Finance Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
429 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

8 yrs, 6 mos

4.9

429 Reviews

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429 Reviews of Colt Grandstaff

May 27, 2021

Dealership Rating
Employee Rating

Very professional, very helpful, smooth process would recommend to a friend for sure i would give Two thumbs and 5 stars to everyone who helped me out! More

by TYLERSWEPSTON14
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips, Jakub Kania , Bill Lawrence

May 28, 2021

Heiser Toyota responded

Dear Tyler, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 27, 2021

Dealership Rating
Employee Rating

Staff was very friendly and helpful. The experience from start to finish was exceptional. I was able to work with the sales rep to get exactly what I wanted. More

by PICCHT58
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Darrin Henry

May 28, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 14, 2021

Dealership Rating
Employee Rating

Darrin was extremely helpful and professional. I was amazed at how many times when he was walking me around as his customer he stopped to ask people if they need any help and took care of them along the More

by Ron Kalmus
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Covert, Darrin Henry

May 17, 2021

Heiser Toyota responded

Dear Ron, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 12, 2021

Dealership Rating

Excellent service! No pushy sales, just listening and helping! We are very happy with our purchase and will return again for new or used. Thanks Heiser More

by Elissa.Purvis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina

May 14, 2021

Heiser Toyota responded

Dear Elissa, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 07, 2021

Dealership Rating

This was the seventh Highlander plus 7 Rav4s that we've purchased from Heiser since 2008. Their sales staff and follow up service folks have been excellent. Highly recommended this dealership. More

by mnpmcdee
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Roger Droukas , Bill Lawrence

May 07, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 03, 2021

Dealership Rating
Employee Rating

Very friendly staff and great price. However we were told scratches would be buffed out and you would send touch up paint but didn’t More

by JNEDDEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff

May 04, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for the inconvenience regarding the scratches on your vehicle. I have sent your feedback to the appropriate management in order to resolve this for you. In the meantime, please feel free to reach out to our General Manager Pat Pomeranz directly by phone at 414-586-7104 or by email at ppomeranz@heiser.com. Thanks and have a great day!

April 30, 2021

Dealership Rating
Employee Rating

James Hicks Was absolutely amazing. He went above and beyond to help us with our purchase! I would definitely refer friends and family to him! Thank you so much for making this a smooth transaction! More

by DawnRadonski
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III

May 03, 2021

Heiser Toyota responded

Dear Dawn, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with James and the Heiser team. If there is anything else we can help you with, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 30, 2021

Dealership Rating
Employee Rating

My sales professional Jason did a great job in providing me information prior to coming to the dealership. The finance department was ill prepared and could have easily upsold extended warranty. More

by DAETES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Larner, Chad Covert

May 03, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and valuable feedback! We are pleased to hear that you enjoyed your experience with Jason. We sincerely apologize that we were unable to meet your expectations in our finance department. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com so we can better understand what happened during your experience.

April 30, 2021

Dealership Rating
Employee Rating

Good people, good deals we worked togethether with joe Reynolds and we got the deal done. In and out the same afternoon. Done deal, all good More

by HARTASSOC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania , Joe Reynolds

May 03, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Joe and the Heiser team. If there is anything else we can help you with, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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