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Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 26

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
381 Reviews
4.6

381 Reviews

Write a Review

381 Reviews of Cosmo Laurino

September 15, 2023

Dealership Rating
Employee Rating

Non communicative hard to track down. Only picks up phone when ask to speak to manager More

by sunilshahmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 18, 2023

Rallye BMW responded

I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit and see what I can do to help. Would you please contact me when you have the chance? Thank you, Chris Blanco - Service Manager - 516-833-4862

September 12, 2023

Dealership Rating
Employee Rating

WITHOUT A DOUBT THE SERVICE EVER, I HIGHLY RECOMMENT RALLYE AUTO GROUP TO ALL OF MY FRIENDS. More

by BRIAN@MIDISLANDCOLLISION.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals , Matthew Carlson, David Diaz, Alex Echeverry, Adam Romano

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Sep 12, 2023

Rallye BMW responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

September 11, 2023

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Employee Rating

The service provided was the most professional. I was constantly updated through text, so i was always up to date on the status of my car. Cosmo was a constant professional and i really appreciate More

by WCHENG3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2023

Rallye BMW responded

We're delighted to know that you appreciated the constant updates and professionalism from Cosmo at Rallye BMW. Thanks for sharing your experience! We'll make sure to pass on your kind words!

September 11, 2023

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Employee Rating

We are long time loyal BMW customers, after eight 3 series vehicles from multiple dealers, and two X5's, we have enough experience and comparison to say that Rallye is our preference, especially the en More

by george@aresny.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Soldo, Carol Clark-Muniz, Brandon Tibbals , Adam Romano

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Sep 11, 2023

Rallye BMW responded

We're so glad to know that you've had a great experience with us at Rallye BMW, especially our service department. Thank you for your loyalty and the positive review!

September 08, 2023

Dealership Rating
Employee Rating

Always a pleasure going to Rallye BMW. Super helpful and informative! Cosmo was great and made sure I was informed about all things going on during the service appointment. More

by SARA41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Soldo, Anthony Persaud

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Sep 10, 2023

Rallye BMW responded

We're glad to know you had a positive experience with Cosmo during your service appointment at Rallye BMW. We strive to keep our customers informed and satisfied. Thanks for the review!

September 07, 2023

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Employee Rating

I have been dealing with Rallye for the last almost 20 years. All of the sales people the service people are friendly, helpful, cooperative. I certainly enjoy my time spent there and that is why I continu More

by carolann.treiber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Sharonda James, Hasan Barakat, Christopher Kraly , Matthew Carlson

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Sep 08, 2023

Rallye BMW responded

Carolann, it's wonderful to know you've had such a long and positive relationship with us at Rallye BMW. We truly appreciate your loyalty over the years!

September 07, 2023

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Employee Rating

I had my tire replaced. Very helpful. Service was quick. Thank you for the help. More

by kristenrose710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2023

Rallye BMW responded

Kristen, it was our pleasure to assist you with your tire replacement! Thank you for your positive review and support. It means the world to all of us here at Rallye BMW!

September 01, 2023

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Employee Rating

Long and they wont stop emailing me to send a review to their website smh. More

by tr
Recommend Dealer
No
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Sep 05, 2023

Rallye BMW responded

It's never our intention to inconvenience our customers and I apologize for any delay on our end or unwanted communication. I'd like to make sure we take you off our email lists. I won't be able to locate your contact information without a full name — please reach out at your earliest convenience so we can get this taken care of. Thank you, Chris Blanco - Service Manager - 516-833-4862

August 29, 2023

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Employee Rating

Very thorough service, answer all questions and make recommendations, keep me informed, car comes back clean. More

by BBKDANCER1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bret Hines

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Aug 30, 2023

Rallye BMW responded

We're glad to know you had a great experience with our service team at Rallye BMW! We always aim to keep customers informed and provide thorough recommendations. Thanks for the review, we appreciate it!

August 28, 2023

Dealership Rating
Employee Rating

The service center is not staffed with skilled technicians and the management pushing to much up selling 🙄and thy tried returning my car two times unfinished and damaged to exterior stay away More

by frankruiz1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 28, 2023

Rallye BMW responded

Frank, I'm sorry to read about your experience with our service center. We strive for excellence in all we do and it's clear that we fell short during your visit. Your feedback is important as it helps us improve, so let's discuss this further if you're willing. Please reach out at your earliest convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

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