Costas Hernandez | Page 13

Costas was very courteous and professional. He explained what was included with the 60,000 mile service on my Sienna and gave me a detailed written estimate. The service was completed on time He explained what was included with the 60,000 mile service on my Sienna and gave me a detailed written estimate. The service was completed on time and the communication throughout was excellent. More

by SHERRY8 Verified Customer Verified Customer

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It was good prompt service, however when I first arrived, and you were not crowded at all, a service advisor bit my head off because I was 3 steps away from my truck...at the service desk. He should try bein and you were not crowded at all, a service advisor bit my head off because I was 3 steps away from my truck...at the service desk. He should try being friendly. He is at the desk beside Costas. I understand Rob Warren is no longer there, but he did a lousy job of explaining the features of the truck when I bought it. I am still learning a year and a half later. He was anxious to get to another customer. More

by mjsjb Verified Customer Verified Customer

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Costas Hernandez was very professional. Ended up having to have more than a routine checkup. Went out of his way to set up up with a rental car, which was very helpful. Called me the minute Ended up having to have more than a routine checkup. Went out of his way to set up up with a rental car, which was very helpful. Called me the minute my car was ready. Excellent service! More

by jamesodaniels Verified Customer Verified Customer

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Excellent customer service Very clean customer lounge Prompt service Very respectful Excellent communication skills from advisor lounge Prompt service Very respectful Excellent communication skills from advisor More

by MUSICMAMAKG Verified Customer Verified Customer

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I was satisfied with my visit because other places that I went to never did an expansion on my car and when I took my inspections, they told me that I needed my tires checked so I said OK I know I got one ti went to never did an expansion on my car and when I took my inspections, they told me that I needed my tires checked so I said OK I know I got one tire change a while back so it’s time for a rotation for next time More

by HANNAHHOSEIN56 Verified Customer Verified Customer

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Was lied to multiple times by service advisor I picked up with. Told me I owed them for filters when I picked up however I had already bought them in the morning from parts. Advisor went to Vehicle to check with. Told me I owed them for filters when I picked up however I had already bought them in the morning from parts. Advisor went to Vehicle to check and said they were already installed and I would have to be inconvenienced by returning the filters I bought in the morning for Their mistake. He told me to go to parts to figure out what their return policy on parts was when o did they told me there was nothing on the ticket and was not sure why I was being charged. Parts guy left to talk to advisor and when he came back he said everything was ok and to talk to the advisor. When I came back to the advisor he told me he checked and the filters in my car and they were my old ones and needed to be replaced soon and gave me my key. When I went out to my vehicle there was another guy messing with my glove box and I asked him what he was doing he said he putting the glove box Back in properly and I asked why. He said they put New filters in and I said that weird can the story has changed 3 times now so I asked to check the filters to which it appeared new filters were placed in my vehicle without my consent and because of their mistake they tried to make me pay for it. Afterwards I took the vehicle back to my mechanic and found they did not top off My fluids and left my coolant cap loose and open More

by Macdonalsana Verified Customer Verified Customer

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My truck has been there twice for the same issue and it still isn’t fixed. 3 times if you include the time I brought it back and was to come back later. They’ve tried 3 fixes and it still isn’t working rig still isn’t fixed. 3 times if you include the time I brought it back and was to come back later. They’ve tried 3 fixes and it still isn’t working right. Not to mention the issues I’ve had with one of the service advisor. Plus getting a return phone call is next to impossible. My service advisor has been kind of helpful. But nobody else wants to be bothered. More

by jblenses Verified Customer Verified Customer

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Good service but pushing to buy new tires was wrong and I did get my last free rotation because of that and BTW my tires are fine did get my last free rotation because of that and BTW my tires are fine More

by NATALIACASTELLANOS Verified Customer Verified Customer

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We have purchased 6 cars over the years from Cobb County Toyota and LOVE the service department! Customer service is top notch!! Nothing compares to it!! Toyota and LOVE the service department! Customer service is top notch!! Nothing compares to it!! More

by JOHNBARNHART21 Verified Customer Verified Customer

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Everyone is so helpful and nice. I was greeted upon entering the building. I feel welcomed at the dealership. I was greeted upon entering the building. I feel welcomed at the dealership. More

by JenniferDavis1177 Verified Customer Verified Customer

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