Costas Hernandez | Page 14

Everyone was courteous, professional, experienced, and honest. I wil recommend CCT service to all my friends and family. honest. I wil recommend CCT service to all my friends and family. More

by FREENICE2003 Verified Customer Verified Customer

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I am always greeted with friendliness and all the maintenance is done in a timely manner. I always enjoy getting my service done at Cobb County Toyota. maintenance is done in a timely manner. I always enjoy getting my service done at Cobb County Toyota. More

by LMENA1 Verified Customer Verified Customer

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The place and people are great; however, it took nearly 2 hours for a routine maintenance check. I’m not sure why they were so slow this time, especially since the place was not busy at the time. hours for a routine maintenance check. I’m not sure why they were so slow this time, especially since the place was not busy at the time. More

by TJMOORE2023 Verified Customer Verified Customer

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Brough my RAV4 in for a follow up service where I was told my rear differential needed to be replaced, due to banging sounds when breaking. I purchased an extended warranty and as I am coming to the end told my rear differential needed to be replaced, due to banging sounds when breaking. I purchased an extended warranty and as I am coming to the end of the authorized mileage, I thought this differential replacement would be covered. Come to find out, on the follow up appt. the mechanic was NOT able to find a problem with the rear diff. (which was a reversal of what I was originally told), so this was either a mis-understanding to begin with or just a simple error on the part of the service focal and mechanic, so unless the problem could be re-created (it couldn't since the sound occurs in hotter conditions), I can't submit a claim to the warranty company. I did provide audio recordings of the issue but this was not enough to go on. This issue is likely part of a service bulletin Toyota sent out and was only covered to 60K miles. Even though I reported this to the dealership prior to the 60K mark, I was told this is not covered now and it would likely be rejected by the warranty company unless the issue can be recreated. So I suspect I will have an issue with this down the road which will end up costing me $5K+ to replace, eventually. I find this disappointing and not what I expect of Toyota products. More

by jawsatl Verified Customer Verified Customer

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thank you so much for taking care of our car's maintenance - we appreciate it - maintenance - we appreciate it - More

by DENISE25 Verified Customer Verified Customer

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While very polite and communicated well, the service department did not properly diagnose the issue. Instead they “fixed” what they claimed to be causing a noise and vibration and promised the issue was department did not properly diagnose the issue. Instead they “fixed” what they claimed to be causing a noise and vibration and promised the issue was resolved. After spending a thousand dollars the issue is still there. More

by B Haney Verified Customer Verified Customer

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I had quite a few issues with my car and the team in Kennesaw took care of most of them. After I left there was a new sound, I reached out and the team b let me give back next day and quickly got me in Kennesaw took care of most of them. After I left there was a new sound, I reached out and the team b let me give back next day and quickly got me in and out. Costas and Mark were amazing to work with! More

by S. Watkins Verified Customer Verified Customer

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Your team always does great work and are very personal and professional. would recommend to friends. and professional. would recommend to friends. More

by ESTELLCOE Verified Customer Verified Customer

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Very tentative, informative explained all about what's going on with my car. Very friendly also. Great job. going on with my car. Very friendly also. Great job. More

by cytotec100 Verified Customer Verified Customer

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Very quick service was vey surprised and happy excellent experience Would recommend the service department experience Would recommend the service department More

by DOLORESROGET Verified Customer Verified Customer

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