Costas Hernandez | Page 18

Some of the service reps in this dealership do not value me as a customer. They do not value my time either. They are very dismissive of me whenever I bring my care with an issue. First time I brought my ca me as a customer. They do not value my time either. They are very dismissive of me whenever I bring my care with an issue. First time I brought my car in due to tire issues the service guy told me the tires were okay. Until I insisted that they were not. Eventually he took a look and found nails in two tires. This was after wasting two hours of my time. I took my car across the street to Costco where the tires were fist within thirty minutes for $20. Just recently, I scheduled an appointment and brought my car in due to a recall on the back up camera. After two hours of waiting, I was told they had to order the parts. The next day, a service technician called and informed me that the parts had arrived. I again scheduled an appointment for 9:10am on Saturday. I arrived on time and the technician told me it would take a couple of hours for my car to be fixed. Four hours later, called to pick up my car and I was told they could not get to it. I arrived at 2:38pm and they literally parked it outside and told me to schedule another appointment. The saddest part was their nonchalant response to the situation. More

by MERCYK1 Verified Customer Verified Customer

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So quick and efficient and friendly and helpful. I dropped the car off and went for a walk. It was a great experience . I dropped the car off and went for a walk. It was a great experience . More

by sweitzercreek Verified Customer Verified Customer

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Scheduled an appointment for my 60,000 mile service and Toyota handled everything very well considering how busy it was. The service representative was very knowledgeable about the process and kept me inf Toyota handled everything very well considering how busy it was. The service representative was very knowledgeable about the process and kept me informed through the whole process. Very pleased and thank you. More

by CHADFELIX Verified Customer Verified Customer

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My first experience was fantastically organized and efficient! Great customer service. Five stars without question! efficient! Great customer service. Five stars without question! More

by tishnegron Verified Customer Verified Customer

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Costas has been very helpful and he is always looking for everyone. He let's me know ahead of time, what may be needed to service my car and keep me updated. I travel a lot and definitely needs this type of everyone. He let's me know ahead of time, what may be needed to service my car and keep me updated. I travel a lot and definitely needs this type of help. More

by pivenakiku Verified Customer Verified Customer

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Late in day walk in for maintenance and was out in less than 20 minutes! than 20 minutes! More

by Sadicrowe1933 Verified Customer Verified Customer

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Everyone in the service dept. was courteous and did not talk"down" to me as I am 90 years old which happens a lot at other establishments. Thanks for your excellent help. Sabra was courteous and did not talk"down" to me as I am 90 years old which happens a lot at other establishments. Thanks for your excellent help. Sabra Cooper More

by SABE716 Verified Customer Verified Customer

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Long wait and the tech adjusted my seat. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. More

by JBENEDICT618 Verified Customer Verified Customer

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The service was great! Everyone was very friendly and they finished a full service oil change in 15 minutes. Everyone was very friendly and they finished a full service oil change in 15 minutes. More

by JEANNY.ZELAYA Verified Customer Verified Customer

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Got us in and out in a fair time frame. However, the morning after getting a tire rotation from the service center, one of the tire sensors notified of low pressure. Surprising to get this However, the morning after getting a tire rotation from the service center, one of the tire sensors notified of low pressure. Surprising to get this considering the techs should be checking tire pressure during their routine inspection. More

by rcaveney Verified Customer Verified Customer

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