Courtney Krause
Courtney Krause at Koons White Marsh Chevrolet

Courtney Krause | Page 12

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
163 Reviews
4.8

163 Reviews

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163 Reviews of Courtney Krause

November 02, 2025

Dealership Rating
Employee Rating

Courtney is very helpful and respectful. She was able to take my car in at the last minute and with in an hour the diagnosis was obtained. Due to the lack of parts needed she requested I com More

by jeannelindsaymoore
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

October 30, 2025

Dealership Rating
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Honest professional service advisor. Timely repair in most cases depending on part availability. Dealership is great but the GM parts that are being used are junk. GM must have sourced More

by stuarttbundy
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

October 30, 2025

Dealership Rating
Employee Rating

Service dept. is always excellent. Courtney is always very helpful and eficient. Work always done in timely manner. More

by Mike C.
Service Price Transparency
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Recommend Dealer
Yes

October 29, 2025

Dealership Rating
Employee Rating

Very clean and friendly environment , prompt care oil change and Excellent Service ! I would recommend Koons Chevrolet! More

by ewlarue
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Chapman, Josh Chernault

October 23, 2025

Dealership Rating
Employee Rating

Very professional and quick service. And reasonable prices for service. And scheduling for appointments were on time unavailable. More

by monicacolbert55
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

October 21, 2025

Dealership Rating
Employee Rating

Friendly and helpful people always at Koons Chevrolet. I have been going to Koons for 30 years More

by Tim
Service Price Transparency
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Recommend Dealer
Yes

October 21, 2025

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They are very courteous and professional. They give excellent service, my car and I are very happy. More

by stefaniematis
Service Price Transparency
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Recommend Dealer
Yes

October 20, 2025

Dealership Rating
Employee Rating

Courtney from the service department is always pleasant and takes care of my vehicle needs. More

by kevin_code3
Service Price Transparency
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Recommend Dealer
Yes

October 17, 2025

Dealership Rating
Employee Rating

Customer since 2004 and customer service is still great. Courtney is great and explains everything to me for better service of my car. I will continue to let people about Koons White Marsh . More

by Sbree
Service Price Transparency
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Recommend Dealer
Yes

October 17, 2025

Dealership Rating
Employee Rating

They really try to do a good job it seems but it seem like things don't go the best. This visit there was a issue with getting my keys to pick up my vehicle. More

by JOHNNYDBAYSTATE
Service Price Transparency
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Recommend Dealer
Yes
Nov 03, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing this. I appreciate your note about our team’s effort and understand your concern about the key handoff at pickup. I’d love the opportunity to chat with you and make sure your next experience is more seamless. Please feel free to reach out to me directly at your convenience. Best, Christian Stark Customer Relations Manager christian.stark@koons.com 410-931-8600 Ext. 27145

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