
Courtney Krause
Service Advisor
Koons White Marsh Chevrolet
10207 Philadelphia Road
White Marsh, MD 21162
38 Reviews
Write a Review38 Reviews of Courtney Krause
October 09, 2025
You're making me write something fifteen words or less and it only makes me want to never use your service again. Stop making people write mandatory reviews. and it only makes me want to never use your service again. Stop making people write mandatory reviews. More
Other Employees Tagged: Brian Hastmann
October 08, 2025
From the very start of your arrival, you are greeted warmly. I was getting my 15k service & I waited in the spacious waiting room and enjoyed a cup of coffee & water. I had a couple of issues that were warmly. I was getting my 15k service & I waited in the spacious waiting room and enjoyed a cup of coffee & water. I had a couple of issues that were discussed with my service advisor Courtney and one was fixed right away, the other I'm still waiting for a phone call from them so I can schedule for the fix. I hope to hear from them today (the last day of their 3 day window they gave me). Apparently it needs management involvement even though the service person told me last Friday that it was an easy fix (programming) but they needed time to do it so I would be hearing from them on Monday. More
October 06, 2025
I have been using this dealership for several years and have had little to no issues with the service. have had little to no issues with the service. More
Other Employees Tagged: Brian Hastmann, David Letourneau , Erin not sure of last name. Disappointed to find out she was no longer at the service department.
October 06, 2025
Great experience no hassle easy check-in was given advice what was needed to be done took care of my appointment concerns what was needed to be done took care of my appointment concerns More
Other Employees Tagged: Brian Hastmann, Thomas Howard
October 03, 2025
The process, communication, environment, and employees are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. More
Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, David Letourneau, Thomas Howard
October 02, 2025
Everyone is very nice but we had or take our car back 2 additional times which wastes our time and gas. Hopefully this 3rd time will actually fix the issue with the brakes. The stabilizer is not a good i additional times which wastes our time and gas. Hopefully this 3rd time will actually fix the issue with the brakes. The stabilizer is not a good idea and should be scrapped by GM. More
October 01, 2025
Always great service. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly. More
Other Employees Tagged: Josh Chernault , Nicholas Guyton



