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Cruz Drahonovsky
Cruz Drahonovsky at Russ Darrow Honda

Cruz Drahonovsky

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
27 Reviews
4.7

27 Reviews

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27 Reviews of Cruz Drahonovsky

January 20, 2026

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It was a Great experience. It was nice fast simple good customer service. I really appreciated it More

by aRQUAVIUS344
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Recommend Dealer
Yes
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Jan 20, 2026

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

January 01, 2026

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Prompt service. Cruz was helpful. Affordable service. Waiting area was clean. Car has been running good. More

by PAULROBACK
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Yes
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Jan 02, 2026

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

November 09, 2025

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I love the video that you send so we can know what was done thanks! More

by COBBSREGINA
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Aleiah Brown , Samantha Trepczyk

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Nov 09, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

November 01, 2025

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My visits to Russ Darrow Honda are always pleasant and worry free. The staff is professional courteous and knowledgeable. The service department does excellent work and is top notch. None better. More

by EGANAUDIO
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Zach Gresbach , Samantha Trepczyk

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Nov 01, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

October 30, 2025

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Cruz made my experience very pleasurable. Very nice young man. He went above and beyond to ensure that my concern was addressed. Much appreciated, thank you. More

by JCROSS903
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Recommend Dealer
Yes
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Oct 30, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

October 18, 2025

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I typically only purchase Honda vehicles. This dealership does a great job of taking care of my vehicles. More

by MATTHEW.MARTIN
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Recommend Dealer
Yes
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Oct 18, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

October 10, 2025

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The staff are always very helpful and courteous. I trust Russ Darrow. I am a long time and continuing customer. More

by CMCCARTHY30
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger, Rachel Aguilar, Adriana Perez, Maddie Wojciechowski, Zach Gresbach , Samantha Trepczyk

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Oct 10, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

October 03, 2025

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Always a great experience, I appreciate them squeezing me in same day for maintenance on my CRV More

by christiand
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Zach Gresbach

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Oct 03, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

September 23, 2025

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The good: Cruz was great. The bad: Seat wasn’t returned to its position, no mat protector put down, no complimentary car wash and I had to reset my dashboard back to what it w More

by Robert
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Recommend Dealer
Yes
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Sep 23, 2025

Russ Darrow Honda responded

Robert, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

September 20, 2025

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It took 3. 5 hours for a tire rotation and oil change. The mechanic dropped a nut, broke it, took lunch. Then they finally sent someone to another dealership for More

by wwright260
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Workmanship
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Recommend Dealer
No
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Sep 24, 2025

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

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