Cruz Drahonovsky

The good: Cruz was great. The bad: Seat wasn’t returned to its position, no mat protector put down, no complimentary car wash and I had to reset my dashboard back to what it w The bad: Seat wasn’t returned to its position, no mat protector put down, no complimentary car wash and I had to reset my dashboard back to what it was. I expected more for a leased vehicle. More

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It took 3. 5 hours for a tire rotation and oil change. The mechanic dropped a nut, broke it, took lunch. Then they finally sent someone to another dealership for 5 hours for a tire rotation and oil change. The mechanic dropped a nut, broke it, took lunch. Then they finally sent someone to another dealership for a replacement. 3.5 hours was a very long wait for service work that was done. More

by wwright260 Verified Customer Verified Customer

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I do not recommend this service center. I took my car in for a basic oil change and they ended up keeping the car all day. I had to call and check on my car, and they said oh sorry we will I took my car in for a basic oil change and they ended up keeping the car all day. I had to call and check on my car, and they said oh sorry we will have your car out front ready when you get here. It was still hoisted up when I got there and they hadn’t even put oil in. The worst part is that they didn’t even check any of my other fluids/ perform the routine items. My car had very low power steering fluid which I found out the unfortunate way. More

by Ali Verified Customer Verified Customer

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Adequate explanations for services performed, shuttle service is a bonus so I didn’t have to tie up my morning service is a bonus so I didn’t have to tie up my morning More

by LHELNES Verified Customer Verified Customer

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So far so good, from car search, financing, and our first year of ownership and maintenance. 5 stars. Am I dreaming? year of ownership and maintenance. 5 stars. Am I dreaming? More

by Al Verified Customer Verified Customer

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Darrow's AI appointment app had me down for the wrong time but Cruz fit me in. Much appreciated. time but Cruz fit me in. Much appreciated. More

by S.D. Verified Customer Verified Customer

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Service and staff are always great and timely. I can always count on getting in and out in a reasonably time. I can always count on getting in and out in a reasonably time. More

by DELICIA Verified Customer Verified Customer

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Dealership was clean, advisor (Cruz) met me as I exited the vehicle. He completed the paperwork and I was on my way in minutes. the vehicle. He completed the paperwork and I was on my way in minutes. More

by RGERSO2 Verified Customer Verified Customer

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Pretty good dealer to work with, was a bit disappointed this last visit they didn't run my car thru the car wash and gave it back dirty. There was also some oily substance on my driver door armrest and my this last visit they didn't run my car thru the car wash and gave it back dirty. There was also some oily substance on my driver door armrest and my steering wheel felt slippery.. had to clean it when I got back home.. the service guy that checked my car in was really nice but I think he might be new.. seemed like he was trying to hard to please me so I hope someone tells him to relax a little bit.. Overall the experience was good. The shuttle driver was awesome! Really enjoyed the conversation with him while he was giving me a ride to and from the dealer ship... Please let everyone know they did a good job. The oily stuff came off easily.. I couldn't tell if it was motor oil or some kind of skin lotion or something.. thanks again everyone! More

by MARK97564 Verified Customer Verified Customer

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I had an appt for a "starter replacement" then returned shortly afterwards for a few adjustments to re-align my radio, dash lights, etc ...but all in all things feel good.....thanks shortly afterwards for a few adjustments to re-align my radio, dash lights, etc ...but all in all things feel good.....thanks More

by ceaustin46 Verified Customer Verified Customer

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