Cruz Drahonovsky
Cruz Drahonovsky at Russ Darrow Honda

Cruz Drahonovsky

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
17 Reviews
4.6

17 Reviews

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17 Reviews of Cruz Drahonovsky

September 05, 2025

Dealership Rating
Employee Rating

I do not recommend this service center. I took my car in for a basic oil change and they ended up keeping the car all day. I had to call and check on my car, and they said oh sorry we will More

by Ali
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 09, 2025

Russ Darrow Honda responded

Ali, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

August 31, 2025

Dealership Rating
Employee Rating

Adequate explanations for services performed, shuttle service is a bonus so I didn’t have to tie up my morning More

by LHELNES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 31, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

July 29, 2025

Dealership Rating
Employee Rating

So far so good, from car search, financing, and our first year of ownership and maintenance. 5 stars. Am I dreaming? More

by Al
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Adriana Perez , Andrew Martin

Jul 29, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

July 21, 2025

Dealership Rating
Employee Rating

Darrow's AI appointment app had me down for the wrong time but Cruz fit me in. Much appreciated. More

by S.D.
Recommend Dealer
Yes
Jul 21, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

July 11, 2025

Dealership Rating
Employee Rating

Service and staff are always great and timely. I can always count on getting in and out in a reasonably time. More

by DELICIA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Winklepleck

Jul 11, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

Dealership was clean, advisor (Cruz) met me as I exited the vehicle. He completed the paperwork and I was on my way in minutes. More

by RGERSO2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

June 23, 2025

Dealership Rating
Employee Rating

Pretty good dealer to work with, was a bit disappointed this last visit they didn't run my car thru the car wash and gave it back dirty. There was also some oily substance on my driver door armrest and my More

by MARK97564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Tuler, Yazen Saleh

Jun 23, 2025

Russ Darrow Honda responded

Mark, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 22, 2025

Dealership Rating
Employee Rating

I had an appt for a "starter replacement" then returned shortly afterwards for a few adjustments to re-align my radio, dash lights, etc ...but all in all things feel good.....thanks More

by ceaustin46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

June 18, 2025

Dealership Rating
Employee Rating

They take really good care of my car. Also No scratch and dint on the rims. Thanks! More

by JIA.XIONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

June 16, 2025

Dealership Rating
Employee Rating

Always great service at this location The service reps are great. I recommend bringing your vehicle here More

by NO-EMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

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