Curt Douglas

Lance is very knowledgeable, efficient and honest! I always go him first any car-related advice! I always go him first any car-related advice! More

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MY 2024 BMW X1 (purchased in July 0f 2024) has been in for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires needed rebalancing - 4039 miles? So they rebalanced the tires. No in May, at 5157 miles - vibration still happening - so went in for 2nd visit - this time - said front tire had a belt that had slipped - so ended up replacing the tire - now - 2 days after getting the new tire. the vibration is back - and it actually seems more pronounced. So the vehicle makes now its 3rd visit to the dealership to figure out why a premium luxury SUV drives like a Jeep? This is not what I expected out of a BMW - regretting our purchase at this point. More

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Service was great and consistent with other visits. They do a good job there that’s why I go back.. They do a good job there that’s why I go back.. More

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Waiting area is comfy and snacks are plentiful with televisions for viewing. What else could you ask for! televisions for viewing. What else could you ask for! More

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Clean nice waiting area. Perfect office while I wait. Fast service was a plus too. There were also complimentary beverages and snacks that made the wait enjoyable Perfect office while I wait. Fast service was a plus too. There were also complimentary beverages and snacks that made the wait enjoyable More

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I am very pleased with the service I receive at this dealership. Top notch customer care. dealership. Top notch customer care. More

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My husband and I have been buying and leasing cars from this dealership for many years. The reason why is the service and relationship we have with the amazing team there. They go above and beyond and that this dealership for many years. The reason why is the service and relationship we have with the amazing team there. They go above and beyond and that’s what makes us loyal customers. More

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My appointment was managed very efficiently. I had several technical questions regarding the type of oil used in my m8 competition. They got several people involved until I was satisfied. I had several technical questions regarding the type of oil used in my m8 competition. They got several people involved until I was satisfied. Great group of professional people who made sure I was taken care of. More

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Staff is very friendly n knowledgeable got me in for appointment n out in no time I would definitely spend my money with them appointment n out in no time I would definitely spend my money with them More

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I’m always happy with the service at BMW of Shrewsbury. The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or some The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or something more involved, they communicate clearly and make the whole process smooth and stress-free. I’ve consistently had great experiences here and really appreciate the level of care they put into both their work and customer service. Highly recommend More

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