Dane Fransen | Page 157

Thank you. Thanks to your inspection at the maintenance service, you found an oil leak, that could have been a serious problem. You worked with the extended warr Thanks to your inspection at the maintenance service, you found an oil leak, that could have been a serious problem. You worked with the extended warranty people, and the repair is complete. More

by melboeckmann Verified Customer Verified Customer

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Awesome customer service!! Our Honda Element had an issue as my husband was passing through St Cloud. He dropped the Element of at Luther St. Cloud. When I picked it up the next Our Honda Element had an issue as my husband was passing through St Cloud. He dropped the Element of at Luther St. Cloud. When I picked it up the next day, it initially ran well, but then/began sputtering again. I dropped it off again and they offered me a loaner vehicle to use. When I picked the Ele ment up the next day, I was nearly home ( 50 min away) when it acted up again. Rather than have me drive back to St Cloud, they delivered a loaner to my home and drove the Element back to the shop. Today they delivered the Element to our home--and it's running great! The best part about this experience?? They charged us after the initial fix but not for the two subsequent visits, nor for the car rental. The customer service at Luther St Cloud Honda is nothing short of phenomenal!! More

by LAURIE8 Verified Customer Verified Customer

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Staff was great and very helpful St. Cloud Honda service department always does such a wonderful job at explaining things going on with my car and things I may want to consider having St. Cloud Honda service department always does such a wonderful job at explaining things going on with my car and things I may want to consider having changed or fixed. It’s done in good time and im never kept waiting. 10/10 Staff More

by cjtheisen Verified Customer Verified Customer

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excellent service rep Dane was a good listener/full explanation of service today as well as future options on tailgate latch situation. The regular maintenance was done by Dane was a good listener/full explanation of service today as well as future options on tailgate latch situation. The regular maintenance was done by Ben and the notes about future items were very helpful. I also appreciated the complementary car wash. More

by EEBURTRUM Verified Customer Verified Customer

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Quick service All of the lights on my dash came on. Of course this happened on Friday after work. I called and was able to get it in on Saturday. Dane greeted me wh All of the lights on my dash came on. Of course this happened on Friday after work. I called and was able to get it in on Saturday. Dane greeted me when I pulled in and kept me updated on the diagnosis and repair. My Honda was finished earlier than expected. Amazing service! More

by wigenm477 Verified Customer Verified Customer

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Great service! Bought my car here, and have done every service at this dealership. At no point have I felt pushed into buying anything I don't need. Bought my car here, and have done every service at this dealership. At no point have I felt pushed into buying anything I don't need. More

by Ernie 2017 Fit Verified Customer Verified Customer

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Major warranty work My Pilot had a whistle in the heater. First thought it was blower but then found out it was the heater, which Honda recommended replacement of entire My Pilot had a whistle in the heater. First thought it was blower but then found out it was the heater, which Honda recommended replacement of entire unit . I was loaned a vehicle for convenience and they spent nearly a whole day pulling the dash and replacing the unit. No whistle now! More

by SDKASTENHOME Verified Customer Verified Customer

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Urgent repair on a pilot Dane at the service area is great. I have had a few larger needs lately on my 2009 pilot, and he has gotten the work done in expedited time and kept m Dane at the service area is great. I have had a few larger needs lately on my 2009 pilot, and he has gotten the work done in expedited time and kept me informed throughout the entire process! I go to Luther bc of him. And I will buymy new accord there (inventory having the model wanted!) bc of Dane! He is a great rep of Luther and Honda! More

by pchacker28321 Verified Customer Verified Customer

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GREAT Service as usually at Luther Honda-St. Cloud, MN I always bring my cars to Luther St. Cloud for service. They have always treated me well from the time I show up to the time I leave. They’re great at I always bring my cars to Luther St. Cloud for service. They have always treated me well from the time I show up to the time I leave. They’re great at telling me any additional service needed then or is coming up in the near future. The waiting room is always clean and they finish of service by washing my car. Thank you! More

by SHawn H Verified Customer Verified Customer

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Always fun Everyone friendly and courteous. The overall staff from service to sales and finance are always smiling and helpful. Dane and Stacey are great in ser Everyone friendly and courteous. The overall staff from service to sales and finance are always smiling and helpful. Dane and Stacey are great in service and then Chad and Brian are always fun to talk with during the visit. More

by tswenson14 Verified Customer Verified Customer

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