Daniel Albert | Page 3

I recently purchased a 2025 Hyundai Palisade from Tulsa Hyundai, and I can’t say enough about the phenomenal experience I had, thanks to Thomas and the entire team! From the moment I stepped into the deale Hyundai, and I can’t say enough about the phenomenal experience I had, thanks to Thomas and the entire team! From the moment I stepped into the dealership, I felt welcomed and genuinely valued. Tulsa Hyundai’s commitment to exceptional customer service made buying my new Palisade an absolute pleasure. Thomas, my salesperson, was an absolute gem. He was incredibly knowledgeable, patient, and attentive, taking the time to understand exactly what I needed in a vehicle. He walked me through every detail of the 2025 Palisade, from its spacious, luxurious interior to its advanced safety features like the Hyundai SmartSense suite. Thomas explained the differences between the SE, SEL, XRT, and Calligraphy trims with clarity, ensuring I picked the perfect model for my family’s needs. His friendly, no-pressure approach made the entire process stress-free and enjoyable. The 2025 Palisade is everything I hoped for and more! Its sleek design, robust 3.8-liter V6 engine, and smooth eight-speed transmission make every drive around Tulsa a joy. The 12.3-inch touchscreen with Apple CarPlay and Android Auto is so user-friendly, and the generous cargo space and comfy third-row seating are ideal for family road trips. Thomas even took the time to show me how to use cool features like the Rear Seat Quiet Mode and adaptive cruise control, which have already made my drives so much better. The financing process was a breeze, with the Tulsa Hyundai finance team being transparent and thorough. They worked with me to find a payment plan that fit my budget, clearly explaining the warranty options (that 10-year/100,000-mile powertrain warranty is amazing!) and available deals. I never felt rushed or pushed, which made the experience even more positive. I was also impressed by Tulsa Hyundai’s community involvement. Learning about their support for local charities and events made me feel great about choosing them. When I brought my Palisade in for its first complimentary maintenance, the service department was top-notch. The certified technicians were professional, efficient, and ensured my SUV was in perfect condition, giving me confidence for the road ahead. I wholeheartedly recommend Tulsa Hyundai, and especially Thomas, to anyone looking for a new vehicle, particularly the incredible 2025 Hyundai Palisade. Their outstanding customer service, expertise, and genuine care made this purchase unforgettable. Thank you, Thomas and Tulsa Hyundai, for making me a proud Palisade owner! I’m thrilled with my new SUV and can’t wait to enjoy many more miles with it. More

by ErinHAWK Verified Customer Verified Customer

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Great service writer, Kasey Collins, getting actual repair done not so much. Have not had any issues with maintenance service appointments, but repairing a rattle in second row seat on new vehicle was repair done not so much. Have not had any issues with maintenance service appointments, but repairing a rattle in second row seat on new vehicle was not very efficient, and if it had not been for the valet service delivering loaners and our vehicle it was have been extremely inconvenient. More

by jhoffman57 Verified Customer Verified Customer

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New car sales a scam. I was Buying a new Hyundai Tucson hybrid ltd and knew they had car I wanted, advertised both on 2 national well known websites -kb* & Edmond* at a go I was Buying a new Hyundai Tucson hybrid ltd and knew they had car I wanted, advertised both on 2 national well known websites -kb* & Edmond* at a good price. I am in Colorado They are in okla and let them know up front -needed it shipped-no trade-no financing, all cash. Sale. They first stated they couldn’t even give me out the door price, I had to press them on it- clarified again what I wanted and they then stated they could do it with shipping etc. I agreed to deal, they sent me deal sheet, all looked exactly as I requested.-price slightly higher that advertised , but still within my range. I called salesman thomas Flores to confirm I received deal sheet and said move forward. And accepted as is. He then let his “boss” “Sammy “ know to coordinate and Sammy then called Me back with Thomas 3 way call and told me he could not do the deal as this price was only valid if I did Hyundai financing. I let them know for the 4th time I was not doing financing, Nothing on deal sheet said I had to do financing and also that deal sheet stated “CASH PRICE” line noted. I said this is your cash price per your deal sheet and was told again that that didn’t mean they would Do this without financing.Sammy became aggressive with me over this when I pressed that I had conveyed in writing to sales that no financiing involved-even in direct email from sales specifically asking this question and Said no, all before deal sheet sent. I then stated To Sammy “so you are re-negging on your written deal?” He became belligerent screaming at me he had never backed out or renigged on a deal in his life, and how dare I say that. I Pointed out that is exactly what he was doing, and requested the name Of the general manager and I wanted to speak with them. He told me that was Daniel Albert and he wasn’t in. I asked if he could call me back, Sammy stated yes, I asked then when that would be-in a few hours, end of day, etc. he stated a few hours. I said it’s so odd that you won’t do this deal as this deal sheet was noted on the. Bottom as “prepared by Daniel Albert”, and I would ask him the same questions. He said “doesn’t matter, this is the deal and you can’t get it without financing, and if you don’t like it, don’t buy the xxxx car” and was Then hung up on. I then waited 2 Hours TIL close to closing time and left A Message on Daniel’s vm. No response. I left 3 More “calm and nice” messages over next 4 Days asking him to contact me On a 40k plus new car deal I wanted to make. No response. I have deal sheet should anyone want to see it along with emails confirming exact exchange below. . NOTE: Vehicle is Still advertised On both sites At same Price as of 2 weeks since this happened. Do not use this dealership. I should have read the reviews As they have a very low dealer rating and same sales persons and mngr involved. I’m glad this deal fell apart, as Who knows what would have happened if I did on their terms. I bought same vehicle from great Hyundai dealership in the capital city of Utah for almost same price and nicest most responsive dealership I’ve worked with in 30 years. More

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This dealership is incredibly professional and helpful. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. More

by TROWBRIDGE_24 Verified Customer Verified Customer

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They are dishonest, thief’s they sold me a 18000 Santafe I gave them a check for 10000 they then finance me 17000 They need to go back to school 18000-10000=8,000 where did the other 9000 come from. Their I gave them a check for 10000 they then finance me 17000 They need to go back to school 18000-10000=8,000 where did the other 9000 come from. Their math isn’t mathing More

by texasrose86rosealie Verified Customer Verified Customer

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The salesman JT was fantastic. He was patient and very knowledgeable. Brant, the finance manager was also great. He answered all of our questions and showed us multiple variatio He was patient and very knowledgeable. Brant, the finance manager was also great. He answered all of our questions and showed us multiple variations of the warranties until we found what we wanted. More

by Nathan Verified Customer Verified Customer

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When purchasing a pre-owned 2025 Genesis CV70, was priced $40.999 on line and when arrived the price was over $2,000 more by manager "Sammy". Classic "bait and switch", should not have happened, and was not $40.999 on line and when arrived the price was over $2,000 more by manager "Sammy". Classic "bait and switch", should not have happened, and was not pleased.. I purchased the vehicle, but was not pleased when presented with a different price than advertised. Sales person Alva Ramos and finance Daniel Skinner were great. Also only received one key fob with the vehicle. More

by Gsavfish Verified Customer Verified Customer

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Very good all the work you put in your job is the best and I really appreciate and thank you so much and I really appreciate and thank you so much More

by tonya.brown20 Verified Customer Verified Customer

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The salesman was great and helpful in selecting the right vehicle for our family. The experience with the dealership was pleasant, stress free and quick. I would highly recommend buying a car from them. vehicle for our family. The experience with the dealership was pleasant, stress free and quick. I would highly recommend buying a car from them. More

by orangeray1999 Verified Customer Verified Customer

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Dishonest, poor service management. Misleading. I feel like service management need to be trained on how to treat new customers. Misleading. I feel like service management need to be trained on how to treat new customers. More

by dsonucbm Verified Customer Verified Customer

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