"Russ Darrow is amazing. Great customer service, great..."
Russ Darrow is amazing. Great customer service, great employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us
"Took my Optima in for general maintenance. Overall good..."
Took my Optima in for general maintenance. Overall good quality service. Everyone I spoke to was very friendly and professional. I will be coming back for next general maintenance for sure!
"Love Russ Darrow Kia from the sales department to the..."
Love Russ Darrow Kia from the sales department to the service department, they always go above & beyond. I've purchased three cars from them and never been disappointed.
"I have been a customer since 2013 and have had excellent..."
I have been a customer since 2013 and have had excellent service both in purchasing two cars and in maintaining them. I can easily get an appointment without waiting. They carefully explain what they have done so I understand.
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Joe, head of service department has gone out of his way to help me over the years I have been coming to Russ Darrow.
"The service is very good, that is why I leave my house at..."
The service is very good, that is why I leave my house at 6:30 am to change oil. Besides, I do service where I bought the car brand new
Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on when he saw I had one on. Used gloves. had sanitized pens for signing paperwork. Pulled up my info and let me know my status about the service program I had bought (which I knew already, but appreciated). Very seamless!
"The man who sold me my car was wonderful & knowledgable!..."
- Laura Ann
The man who sold me my car was wonderful & knowledgable! Everyone including service department was so nice
I highly recommend looking for your car at Kia of Madison!
"Service was great. Thorugh. Always friendly folks...."
Service was great. Thorugh. Always friendly folks. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership.
"Russ Darrow Kia of Madison took excellent care of our..."
Russ Darrow Kia of Madison took excellent care of our family. After being stranded on the roadside, the last thing I needed was to deal with our local dealer who said that we had to get the car back to Chicago. They stepped in and handled the issue with professionalism and left us worry free.
After my previous experience with this dealership in December of 2008, I vowed never to return. The salesman had been devious and deceiving, even disrespectful. All negotiations were done behind closed doors and there was no transparency at all. Although I did purchase a car then, I've been bitter about it ever since.
Despite all that, when I was shopping online this fall for a Kia and found the one that most closely fit my criteria at Russ Darrow, I decided with much trepidation, even dread, to take the chance.
From my first foot in the door, I could not believe the transformation. I was pleasantly greeted and introduced to Ian, who was friendly, considerate, patient, open and honest throughout the process. He is everything a car salesperson should be and more.
When it came time to negotiate a price, Ryan worked directly with me and was also patient and respectful, and made me feel very comfortable and satisfied with the agreement we reached.
Zach went through all the final paperwork with me and was thorough and competent in answering any questions I had.
All three of these gentlemen, along with Dan in service, were genuinely warm, friendly, competent and professional, even recognizing and greeting me on a return visit a month later, engaging in conversation and asking how I was enjoying my new car. Every one of them clearly understand the importance and embody the ideal of great customer service.
As someone who has never had what I would consider a good or pleasant car buying experience, I cannot say enough about how pleased I was, except to say that I would not hesitate for a moment to return to this dealership for my next car purchase.
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