Daniel Victory | Page 58

Felt sort of taken, but can't hold it against them I purchased my 09 Flex from a dealer in Tampa and I'm outside their service shuttle zone, so I decided to try Walker Ford for my service needs since t I purchased my 09 Flex from a dealer in Tampa and I'm outside their service shuttle zone, so I decided to try Walker Ford for my service needs since they're 10 minutes from my house. The AC in my 09 Flex began acting up, it would not blow cold whenever I was idling or stopped. Like most folks with an internet connected device I immediately began searching online and found that this problem is a common occurrence and even had a Technical Service Bulletin (TSB) issued back in 09 when Ford became aware that a bad sensor was causing the issue. On my first visit I explained the symptoms to my adviser Dan Victory and mentioned the TSB. The vehicle was diagnosed as needing recharged and the AC system serviced. Paid $200+ for that service, drove from the dealer ran some errands with no issues, until I headed home and it began doing the same thing. I thought perhaps it was a fluke so I let it go for a few days but the problem persisted so I called and made another appointment for the next week. I mentioned the TSB again, this time I was told some sensor was out and that while it wasn't the one the TSB mentioned it was related. I was also told that my cooling fan assembly was going bad and would need to be replaced. None of these repairs are covered under my warranty. So I paid for the sensor and began figuring out how I could afford to have the cooling fan assembly replaced. Meanwhile my AC continued to not blow cold while I was idling or stopped. I ended up having another ASE certified shop replace the cooling fan assembly as they were able to do it for about $450 less than Ford, and now my AC works like a champ. They did mention that the cooling fan assembly on the vehicle was replaced before and it would appear that cheap parts were used which could explain why after only 2 years it was needing replaced again...they put the new fan and the old one side by side and their was a noticeable difference. (Not Walker Fords problem, just sharing for the record.) The symptoms described to me on my second visit to indicate the cooling fan was beginning to fail had been present on the Flex since I drove it off the dealers lot in Tampa. Which is why I feel sort of taken (by Walker Ford), since I know for certain they were present the first time I brought the vehicle in to Walker and wasn't told about it. All that being said: I will return to Walker for service. I do/have recommended them. Dan Victory is an upfront and honest guy who is at the mercy of technicians whom he has no control over to provide him information on customer's vehicles. None of my displeasure is geared towards Dan or any of the service advisers/management. I just wish the technicians would have told me sooner the fan was going bad, as that seems to have been the issue. As the title of this review states though I can't hold it against them. Diagnosing car problems is like diagnosing medical conditions, it's not a science, it's an art and one artist (technician) may be far more skilled than another. Most of my gripe is with my Tampa dealer whose inspection process was obviously not nearly as thorough as they led me to believe. More

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Brake Concern I recently heard an unfamiliar sound when applying the brakes in my 2015 Escape. Walker Ford Service advisor Daniel Victory greeted me and took charg I recently heard an unfamiliar sound when applying the brakes in my 2015 Escape. Walker Ford Service advisor Daniel Victory greeted me and took charge of my concern. The car was test driven and the issue identified. . Daniel kept me informed while I waited in the customer lounge. The rear rotors were resurfaced, and the problem was resolved. I purchased my car from Walker Ford in 2016 and continue to use them for service. More

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2013 CPO Ford Focus A couple months ago I went to Richard Van Peer to purchase a vehicle. I told him what I was looking for in a vehicle. He listened to me and worked ver A couple months ago I went to Richard Van Peer to purchase a vehicle. I told him what I was looking for in a vehicle. He listened to me and worked very hard to find one in my price range. A 2013 CPO Focus came in and it matched what I wanted and the price was perfect, and its been like 4 months and I couldnt be happier and even though I had my own finacingthe buisness managers still treated me with the same respect as any other customer,and Ive also been to the service department twice now for my oil change and tire replacement and again was treated great thank you to Richard and the whole team. More

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maintenance Oil change time , went well had previous 2 free ones because I pur hased vehicle there very happy with there operatkon was through and no oversell Oil change time , went well had previous 2 free ones because I pur hased vehicle there very happy with there operatkon was through and no overselli.g More

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Service Visit From the initial write with Ray to the phone updates, follow up and explanation of work done from Dan, it was a very positive service department exper From the initial write with Ray to the phone updates, follow up and explanation of work done from Dan, it was a very positive service department experience. More

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Service Department best in class Best Service Department experience, Period. Courteous, professional, thorough, and consistent. Work product is consistently of the highest quality Best Service Department experience, Period. Courteous, professional, thorough, and consistent. Work product is consistently of the highest quality and Dan Victory gets the job done every time. More

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All the right places I was having a safety issue with my truck and other Ford dealerships could not find nor fix the issue. The effort by the Walker ford staff were able t I was having a safety issue with my truck and other Ford dealerships could not find nor fix the issue. The effort by the Walker ford staff were able to find the issues and repair in a timely manner as well. Back on the road better than ever More

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Fantastic Reward - Excellent Customer Service & Satisfaction Daniel (Dan) Victory, what an excellent Walker Ford representative! I am a new customer who became introduced to Dan through work required for my veh Daniel (Dan) Victory, what an excellent Walker Ford representative! I am a new customer who became introduced to Dan through work required for my vehicle... our initial conversation about what was needed and how the work to be completed would be done was communicated clearly by Dan. Therefore, I felt comfortable leaving my vehicle with Dan and Walker Ford. As service assessments' go, of course after the assessment Dan called me to share the results of the mechanical assessment and next steps - Dan's clear communications and guidance helped me to make an informed decision to have the additional service also completed. During my visit with Dan and follow-up communications he demonstrated exceptional customer service acumen and skills - excellence seems to be his purpose. Therefore, my experience at Walker Ford because of Dan - was/is highly satisfactory. Outstanding Dan!! Well Done. Sincerely: Jay More

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Rock Star Customer Service "Walker is Ford" as their slogan says; I took my car for a warranty extension problem with the transmission and these people ran the extra mile to fix "Walker is Ford" as their slogan says; I took my car for a warranty extension problem with the transmission and these people ran the extra mile to fix the problem. I had been dealing with the problem since I bought the car. I took the car to "other" Ford dealers and never fixed it like Walker Ford. My car is better now than when I bought it. I'm very happy with them and for now on my car will be serviced at Walker Ford. These guys Rocks! More

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SUPER SERVICE Excellent service from Mr. Victory. Repairs on time and well done. No surprises, no inconvenient. Very pleasant experience. Good job. Do I have to sa Excellent service from Mr. Victory. Repairs on time and well done. No surprises, no inconvenient. Very pleasant experience. Good job. Do I have to say More? More

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