Danny Larsen | Page 6

This dealership (Tenvoorde Ford) has always treated me fairly. This time with my purchase of Fusion Hybrid was especially satisfying. Dan Larson made sure i would get a fair deal and learn how to use all fairly. This time with my purchase of Fusion Hybrid was especially satisfying. Dan Larson made sure i would get a fair deal and learn how to use all the new features of the Hybrid. More

by Jim.wagner38 Verified Customer Verified Customer

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Dan Larson was very good at getting us the truck with the options we wanted. My extended family has bought 18 vehicle from you over the years. options we wanted. My extended family has bought 18 vehicle from you over the years. More

by rwalen0 Verified Customer Verified Customer

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Easy/reliable kind knowledgeable people pleasant to work with anytime gets back to u on any description of troubles u may have on item needed with anytime gets back to u on any description of troubles u may have on item needed More

by jandrgreener Verified Customer Verified Customer

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Customer Service Our experience purchasing our new Explorer was excellent from start to finish. The sales team was very receptive to our requests for information and a Our experience purchasing our new Explorer was excellent from start to finish. The sales team was very receptive to our requests for information and also worked hard to find the exact vehicle we were looking for. As long time Ford owners, we are thoroughly satisfied with the quality of customer service from this dealership. Kolin is excellent to work with on the details of purchasing and Mike has been an excellent point of contact for our service visits, and Ferdosi was very helpful in preparing the new vehicle for us. I would highly recommend Tenvoorde to anyone looking to purchase a new vehicle or schedule service. More

by vcapelle Verified Customer Verified Customer

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Very good Service was good and price was right and options were right for us. Had worked with Dan in the past and have gained his trust. Service was good and price was right and options were right for us. Had worked with Dan in the past and have gained his trust. More

by hbertra Verified Customer Verified Customer

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First time car buyer I knew it was time to get rid of my old car to have something reliable and safe to get me around, but I was really scared and nervous being a first ti I knew it was time to get rid of my old car to have something reliable and safe to get me around, but I was really scared and nervous being a first time car buyer. Dan made the experience and helped me feel really comfortable! More

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Car purchase Helpful staff and made the process easy! Dan and Dan were great! It was the easiest car purchase we have had. Staff were very friendly. Helpful staff and made the process easy! Dan and Dan were great! It was the easiest car purchase we have had. Staff were very friendly. More

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Good experience turned very bad Well this is going to be a long review heads up. I bought this truck from Dan Larsen after they reached out to me. He was a great guy and helped me ou Well this is going to be a long review heads up. I bought this truck from Dan Larsen after they reached out to me. He was a great guy and helped me out with everything. Then I got the truck and in short things didn't go as planned as there were mechanical issues. Then I went in and talked to the manager Chad and he took it into the shop that day. It took a while to fix but this place made it right and fixed the whole deal for nothing. Tossed me my keys and I was on my way. It may have started bumpy but they made it right and I am very greatful. More

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Worst customer service Iv ever experienced !! I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish up the sale with me avoiding questions and pushing me for time, after getting home for a few days I found several issues with the truck so I called back and Dan said he would talk to his manager about the issues and get back to me acting as if it was such an inconvenience for him, a week goes by and I hear nothing so I call the sales manager Chad, he says very sorry about this we agreed that the few parts I was complaining about would be sent to me in the mail so I could replace them, again a week goes by and I get nothing so I call back to leave Chad a voice mail again to have no call returned to me about my parts, it would be one thing to say sorry were aren’t covering those broken parts but Chad very clearly stated he would get those in the mail for me right away than didn’t do it so why tell me you would send them in the first place if you weren’t planning to, I than gave one last attempt by calling store manager David and upon his non answer left yet another voicemail about my experience only to have an additional 2 weeks go by with no response. How terrible is it to be ignored by your sales rep, the sales manager and the manager of the entire dealership over what they said they would send to me in the first place, after spending 31 grand with them and not being able to get my 50-100 dollars worth of stuff from them I find it to be ridiculous, clearly they are a take your money and run kind of business who cares nothing about customer satisfaction. In fact I’m rather convinced that after buying this “certified truck” that’s supposed to be so new-like and perfect because of the inspection process that it goes through for the lifetime warranty that they don’t even do the inspection In the first place, it would seem in my case they just say it’s Inspected as good and send it over so the warranty can be validated and put it on the lot making all problems the warranty companies at that point. I will never return to tenvoorde and I would recomend no one to go there!! More

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We received a letter regarding early lease return options We purchased a new Escape, which is our 4th one from this dealer. We were charged for the remaining payments on the lease. We did not benefit from bri We purchased a new Escape, which is our 4th one from this dealer. We were charged for the remaining payments on the lease. We did not benefit from bringing our Escape in early. The letter we got made it sound like there would be no penalty for ending the lease early. We were disappointed in the way our purchase of the new car was handled. We are not feeling good about the deal that we got. More

by MORIS.GREEN Verified Customer Verified Customer

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