Darren Coute | Page 5

2020 Outback Purchase Great dealership everyone I met was outstanding. Mitch especially. Very satisfied with the car. Looking forward to using it on our trip to Iowa nex Great dealership everyone I met was outstanding. Mitch especially. Very satisfied with the car. Looking forward to using it on our trip to Iowa next month. More

by robert.kotsonis Verified Customer Verified Customer

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Easy To Work With Ann Italia and the dealer manager, Darren, were so easy to work with after our less than stellar time trying to work with our previous dealer. We purc Ann Italia and the dealer manager, Darren, were so easy to work with after our less than stellar time trying to work with our previous dealer. We purchased 2 loaded Subarus from them and never had less than a good experience. Went to Exeter Subaru because, at the time, we thought that we were going to move to the immediate area. While we decided not to do the move, we did find that Ann and Darren were extremely accommodating to my proposal and the deal was consummated very quickly. We'd buy from Exeter again. More

by TOYSBYUS Verified Customer Verified Customer

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Good Deal Welcoming and Courteous Auto Fair Haverhill likes you to go through hoops to buy a car. Exeter Subaru is always a delight. Hannah and Darren made the car buying experience Auto Fair Haverhill likes you to go through hoops to buy a car. Exeter Subaru is always a delight. Hannah and Darren made the car buying experience a pleasure. I would highly reccommend this dealer. More

by James R Verified Customer Verified Customer

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CROSSTREK LEASE Sales staff & finance people were , from start to finish, very pleasant and professional. Our initial contact was with David in sales and then contin Sales staff & finance people were , from start to finish, very pleasant and professional. Our initial contact was with David in sales and then continued with Ann Italia. Both were very helpful, Ann, in particular, was honest, up front and very patient as we worked through the process and went from shopping a used vehicle to leasing a 2019 Crosstrek. The general manager, Darren Coute, made sure all the entire process was a pleasure and Ann took great care of all of our concerns, answered all our questions and took extra time to make sure my daughter was comfortable and well briefed on the operation of the car. Thanks to the entire Exeter Subaru staff for making the process a pleasure. More

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Best car buying experience Exeter Subaru is one of the best dealerships we've dealt with in a very long time. Employees are very knowledgable, straight forward and personable. W Exeter Subaru is one of the best dealerships we've dealt with in a very long time. Employees are very knowledgable, straight forward and personable. We left the dealership same day with our new Outback because we got a fair deal, they listened to our needs, answered all our questions and we didn't feel rushed or pressured at all. I see this dealership as our "go to" moving forward and definitely would recommend to others. Thank you to Kayland P., David P., Eileen B. and Darren C. for making the process so easy and for the great customer service. We love our Outback! More

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Top-notch! I've been a customer of Exeter Subaru since 2002 and have nothing but good things to say about the dealership and the people who work there. I just sw I've been a customer of Exeter Subaru since 2002 and have nothing but good things to say about the dealership and the people who work there. I just switched from a 2017 Impreza to a 2019 Crosstrek and couldn't be more pleased. Darren Coute, the general manager, suggested the change because I wanted a car that was higher off the ground. David Perkins explained all the car's features and took me on a test drive. A big selling point was the CD player, which the Impreza didn't have. I figured CD players had become obsolete, but not so! The car handles well, and I feel safer because I'm higher up on the highway. Everyone I dealt with was well-informed, pleasant, and professional. I'm thrilled. More

by ekstorm Verified Customer Verified Customer

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Discriminatory, rude, uncaring, arrogant, incompetent! When I took my car in, they offered to detail and clean it for a fee. I said yes, but later they called me and said their employees absolutely refuse When I took my car in, they offered to detail and clean it for a fee. I said yes, but later they called me and said their employees absolutely refused to clean it. I have to stress here that my car was NOT super dirty! There were a few fast food bags and various harmless items in the back seat, but nothing that could not be easily thrown away or put aside for a few minutes. But, nope! They claimed their employee simply refused to do it. I was stunned and couldn't figure out why. It's not as if the car was full of stinky garbage or medical waste or anything. They tried to make every excuse possible, at one point saying there were "bloody bandages" (i.e., on old band-aid), said that they couldn't throw trash away because "we might throw something valuable away by accident" (I asked if the employee could not tell the difference between a hamburger wrapper and a computer monitor). At one point they said the employee was "afraid he might find needles", as if I was some kind of junkie! I offered to pay a little more - no deal. I said I would sign a waiver stating that it was not their fault if something got lost (which I assume is already in their policies). Nope, nothing doing. They had no actual reason, just that the employee simply refused to do it and they were not going to make him do his job. I asked what, specifically, was in there that this guy wouldn't touch - no response. They flat-out refused to force the employee to do his job, backed him 100%, claimed they had no one else who could do it, and basically told me to f--- off because they didn't give a xxxx what I thought. I was both super angry and completely mystified - why would someone refuse to do their job so adamantly for no reason? I only figured it out when I picked up the car and turned on the radio. It was tuned to a super-conservative talk radio station, the kind with endless ranting and shouting about gay people, abortion, godless liberals or whatever. And then it occurred to me: my car has some pretty prominent sights that I'm not only an atheist but a liberal. It made perfect sense - the cleaning guy didn't want to clean the car of a godless liberal like me. And they were too spineless to force him, probably fearing some kind of religious discrimination suit. To make matters worse, they were not at all sorry or apologetic. At every level (and I got up to the regional manager) the response was universally uncaring. No one said "Sorry", no one expressed sympathy or any kind of regret at all. The whole time the attitude was "he doesn't want to do it so he doesn't have to do it, we don't give a xxxx if you don't like it, just go jump in a lake." The whole attitude was just shrugs and "yeah, whatever." Due to the complete lack of customer care I received, I have a theory that perhaps the people who own the dealership are also super-conservative. Oh, and while it was in there, someone stole my very expensive super-fast-charging USB phone charger. I guess it wasn't too dirty to steal from! Then, a week later, the car started having the exact same transmission problem that I had brought it in for originally. So their repairs sucked, too. Arrogance AND incompetence! To get it re-fixed again I took it to another Subaru dealer. Also, since much of the work had been either under warranty or due to a recall, they tried to upsell me with scare tactics about a few things that simply didn't need to be fixed, at outrageous prices. So, these people suck. They are dishonest, incompetent, and care far more about the whims of their employees than what their customers want. Avoid at all costs. More

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Excellent service very organized approach to paperwork for l Love this dealership and the sales and service representatives. Leasing my second Subaru and think we will stick with suburaband this dealership! S Love this dealership and the sales and service representatives. Leasing my second Subaru and think we will stick with suburaband this dealership! Staff not pushy More

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Fourth Subaru I just replaced my Outback after 13 great years with no breakdowns and no malfunctions. My first contact was on line with Jenn Roukey who gave me quic I just replaced my Outback after 13 great years with no breakdowns and no malfunctions. My first contact was on line with Jenn Roukey who gave me quick prices for the models I was considering. Worked with Hannah Fowler for test drive, and finalized the deal in one day. Great price even for my venerable trade; great new car with perfect set of features and easy and pleasant purchase experience. I don't purchase very often and would certainly recommend Exeter Subaru without reservation! More

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Rewarding shopping experience! Hannah Fowler was our contact person and she is amazing -- pleasant, welcoming, knowledgeable and found us the perfect car to match our needs! We on Hannah Fowler was our contact person and she is amazing -- pleasant, welcoming, knowledgeable and found us the perfect car to match our needs! We only buy Subaru. After experiencing other dealerships, and then coming here, it was a breath of fresh air with no pressure creating a perfect shopping experience. More

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