Darren Coute | Page 4

I bought the car on a bad day for me. I was in terrible pain when I got home I noticed that there was a long deep scratch r rear bumper. A clearly It had been in an accident. When I called the dealer, the pain when I got home I noticed that there was a long deep scratch r rear bumper. A clearly It had been in an accident. When I called the dealer, the manager said they take care of inside but would do nothing to rectify the damage. Very unhappy with Exeter linda dahlberg More

by linda.dahlberg1 Verified Customer Verified Customer

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Excellent experience Mitch Aase, Jim LaFlamme, Darren Coute and Hannah Fowler worked hard to create a deal that would work for me. They made the transaction as smooth as Mitch Aase, Jim LaFlamme, Darren Coute and Hannah Fowler worked hard to create a deal that would work for me. They made the transaction as smooth as possible. I am very happy with my purchase! More

by Nancy and Ralph Verified Customer Verified Customer

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Nothing but the best service. I had a pleasure working with Mitch and the Exeter Subaru team went above and beyond to make sure I was happy. with Mitch and the Exeter Subaru team went above and beyond to make sure I was happy. More

by morrisonjohne Verified Customer Verified Customer

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Worst experience of my entire life with this dealership. Purchased a Subaru Outback limited trim level which had some slight smoke smell in the vehicle (2017) model. Dealership said they would attempt to re Purchased a Subaru Outback limited trim level which had some slight smoke smell in the vehicle (2017) model. Dealership said they would attempt to remove any smell with special equipment, returned next morning with my husband to pick up the vehicle. The odor was actually worse and now had a strong obnoxious chemical smell. They wanted to treat the vehicle further to remove the odor which I declined since they made it worse in the first place. We asked to cancel the purchase. The dealership not only refused to let us but were so combative and rude to us it was unbelievable. The GM walked out the door without even discussing with us as he had “another appointment”then to make matters worse the general sales manager threatened to call police to have us thrown off the premises. We left to avoid further incident and embarrassment in the showroom of people. Trust me, you do not want to do business with these people, they are bad news. Go to a reputable dealer who sells cars that are not wholesale auction vehicles and you know the history of where it has been. You will be happy you did. The new car sales manager is not listed below but was the most arrogant person we have ever met. Mr. LaFlame who threatened to call police turned from Mr. nice to Mr. nasty once the sales contract was signed and finished. On top of everything else my odometer reading doesn’t match the car fax report which is 6k miles higher. Very sketchy. The front brakes are so low we need to replace them and we are talking about a purchase price of 21k on this vehicle. Not happy at all and reported to NH Attorney Generals office of consumer protection bureau. I will be following up with the NH Auto Dealership Association to voice my concerns as to the handling of treatment from these people. More

by MARYJANETHOMAS Verified Customer Verified Customer

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Excellent service. Everyone was so helpful and worked with me on what I wanted to buy and pay for in a car. This dealership has earned my business again. with me on what I wanted to buy and pay for in a car. This dealership has earned my business again. More

by lauriemacf Verified Customer Verified Customer

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Excellent customer service Mitch was excellent, zero pressure, all patience. He came with us to test drive the car twice and did a great job with a superb attitude and customer Mitch was excellent, zero pressure, all patience. He came with us to test drive the car twice and did a great job with a superb attitude and customer service. More

by tchase2 Verified Customer Verified Customer

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Great salesman, very professional. Took time to explain the Excellent sales personnel and management.My experience at Exeter Subaru was very good, no suprises, everything went well with the 3 vehicles I traded. Excellent sales personnel and management.My experience at Exeter Subaru was very good, no suprises, everything went well with the 3 vehicles I traded. Good prices for them. I would recommend Exeter Subaru to others. More

by A-TAFT Verified Customer Verified Customer

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The dealership knew their product and did a great job review The folks at the dealership answered our question and reviewed in detail each of the models we looked at. There was no pressure, everything was straig The folks at the dealership answered our question and reviewed in detail each of the models we looked at. There was no pressure, everything was straight forward. They did a great job and made us fell at ease. This was the second visit to the dealership and working with David Perkins. We are very satisfied with our purchase. More

by r.littlefield Verified Customer Verified Customer

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Standard Dealership Overall, this was a standard dealer experience with a few frustrations. I had a few issues with a used vehicle the same day, but the general manager d Overall, this was a standard dealer experience with a few frustrations. I had a few issues with a used vehicle the same day, but the general manager did take care of it after a little give and take. Ultimately, I was disappointed with the way some employees handled it. If someone comes in to complain about a vehicle purchased less than 12 hours ago, and they are being respectful and calm, it's probably better to not start getting agitated and argumentative, as it simply creates an even more unsatisfactory situation for the client. Lastly, when someone spends $20k on a used vehicle, offer the same level of service (and respect) you did prior to them purchasing the vehicle. Ultimately, I will have to see how continued experiences are there with service follow ups, and after I have had some time to evaluate the dealership beyond my few experiences. I would probably buy there again, there just needs to be better procedures in place, and that they make sure to honor all agreements, verbal or otherwise. I would also recommend that if you get any verbal agreements, make sure they are spelled out in writing and don't rely on the sales teams friendliness at the time of purchase;. This is bound to create conflicts.. More

by digitalmaster Verified Customer Verified Customer

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Very Pleased with my Purchase Experience From start to finish, the entire purchase experience was pleasant. Everyone was service professional, friendly and service oriented. Given that I was From start to finish, the entire purchase experience was pleasant. Everyone was service professional, friendly and service oriented. Given that I was coming from 100 miles away, their efficiency was particularly appreciated. More

by dparkervt Verified Customer Verified Customer

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