Darrick Bush

I felt extremely pressured into buying immediately. I found the entire process stressful and it made me more anxious and thus difficult as a customer and at no point until speaking with Samantha late i I found the entire process stressful and it made me more anxious and thus difficult as a customer and at no point until speaking with Samantha late in the evening was that allayed. Samantha I believe her name is was lovely. When I initially came in, I knew I was only interested in two types of Jeep SUV. I was not a fan of informing the sales person about two different models/trims of Jeep that existed and were current in production that he did not know about. Additionally, whomever’s job it was to confirm if I had full coverage or not for the prior vehicle read the form wrong and said that I did not which was why I could not leave with the vehicle that night. Upon calling my insurance company the next morning, I was told that yes, I did have comprehensive coverage. Additionally, I was called approximately four days later to “resign” some paperwork that was either forgotten or mistakenly not saved for the bank. When I couldn’t immediately come over that same day, I was told they thought they “figured it out.” Guess it wasn’t anything too imperative then?! This did not give me a feeling of confidence with this dealership. Moreover as I got the vehicle home, in daylight I could see cosmetic deep scratches on what I now know is called the lens of the dash as if someone had used a harsh abrasive scouring pad to attempt to clean it. I also had a high pitched whistle when I used the A/C at speed 6. Now today, barely a month after having this vehicle, I dropped it off for warranty service. This does not seem typical to me and while I’m glad it will be addressed, I’m frustrated. I was then dropped off fairly timely by the dealer at an Enterprise since the dealer had no loaner vehicles available. I waited just shy of 1.5 hours to be told I had to take this giant Chrysler mini-van because they had no other vehicles. The manager of that Enterprise location also agreed to switch it out for me tomorrow as he needs vans so I get to see how that goes and add something extra to my list. Also today when I went to pick up my license plates, a young woman sat boredly at a desk and passed me the bundle of plates and my sticker after confirming my first and last name. I had to ask if someone could put the plates and my sticker on to which she said, “yeah.” She did not approach colleagues behind her but rather called over to them asking if someone could “help her (referring to me) and put on tags.” A bit unprofessional, no? Shouldn’t she have stood up, smiled, offered to have the plates put on for me, referred to me by last name, and approached the colleagues to ask or… something? The gentleman who did put on my tags was lovely and I believe his name was Tony. Speaking with Derrick in service was lovely too and I’m glad he got my non-emergent issue in to be diagnosed quickly. Still though, I have such a bad taste in my mouth and would not in good faith recommend this dealership to anyone. More

by MK Verified Customer Verified Customer

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All the staff at San Antonio Dodge was excellent. They took very good care of me explained everything on the vehicle showed me all around the dealership as well. They took very good care of me explained everything on the vehicle showed me all around the dealership as well. More

by Big papa Verified Customer Verified Customer

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Satisfied Good service sales department and Service. Great Great Great Great Great Great Great Great. Great Great Great Great Great Great Great Great. More

by Randy Verified Customer Verified Customer

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I love the dealers, but ive had negative experiences with the actual products due to factory error. The car shouldve been checked before it was put on the market the actual products due to factory error. The car shouldve been checked before it was put on the market More

by veld_coaches_3h Verified Customer Verified Customer

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Everyone was super awesome and knowledgeable. Jesse and Spencer got me the best deal they possibly could. And got me exactly what I was looking for in a ride. Dodge is more than just cars it's a Jesse and Spencer got me the best deal they possibly could. And got me exactly what I was looking for in a ride. Dodge is more than just cars it's a family and a lifestyle. Thanks again guys! More

by NGARZA169 Verified Customer Verified Customer

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San Antonio DCJR has always been my go-to dealership. I’ve purchased 3 vehicles from this location, and I’ve always left there satisfied with the service that I received! I’ve purchased 3 vehicles from this location, and I’ve always left there satisfied with the service that I received! More

by ANTHONYBYERLY Verified Customer Verified Customer

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Out of the 50 cars I’ve bought throughout my life, this by far has been the absolute worst buying experience. Considering I bought a $100K car, communication and service was the worst there ever was. by far has been the absolute worst buying experience. Considering I bought a $100K car, communication and service was the worst there ever was. More

by ahmedhabibiboost Verified Customer Verified Customer

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The people were willing to work with you in order to getting the car you want. I would recommend them and to Randel. He was an awesome dude with stories that you would shock you getting the car you want. I would recommend them and to Randel. He was an awesome dude with stories that you would shock you More

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When i picked the the car the zeep had a broken signale light glass and the jamador said they wouldnt fix it take as is he said, he wouldnt show me how to work the winch and didnt want to show me how to t light glass and the jamador said they wouldnt fix it take as is he said, he wouldnt show me how to work the winch and didnt want to show me how to turn on flood lights on the jeep. More

by imrconser Verified Customer Verified Customer

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Jaylen and Brian were personable, professional and worked to gain our businesses. These two men and their boss helped us reach a deal. Good rapport and trust resulted. All that came to a halt at finance time to gain our businesses. These two men and their boss helped us reach a deal. Good rapport and trust resulted. All that came to a halt at finance time - no rapport, no communication- no eye contact - just “sign here” very curt and mumble like uttered words. Dissatisfied and disappointed with finance service received and also with the Wi-Fi signal in his office. It became the opposite experience from the sales force experience. Needed a better demeanor back in the financial department on this day. More

by sal_usaf Verified Customer Verified Customer

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