Dewayne Noble

I visited the dealership yesterday to get my inspection done, and I had a great experience. The service was excellent, and I especially want to recognize AZAZ for his outstanding work. Thank you, Azaz, fo done, and I had a great experience. The service was excellent, and I especially want to recognize AZAZ for his outstanding work. Thank you, Azaz, for the great service! I definitely recommend him and will be happy to come back again. More

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Honestly, worst experience. Not only was I belittled throughout my whole car buying experience, they also treated me as if I was an idiot because I'm a young female. They up cha Not only was I belittled throughout my whole car buying experience, they also treated me as if I was an idiot because I'm a young female. They up charged the sticker price $2,900 with no explanation. They almost have hardly no knowledge about the cars they're selling. I would avoid this dealership at all cost. More

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This has been by far the worst management staff i have ever dealt with at a auto dealership. I purchased a vehicle in Jan and the post sales interactions have been nothing more than extremely frustrating ever dealt with at a auto dealership. I purchased a vehicle in Jan and the post sales interactions have been nothing more than extremely frustrating. I have placed several call into the dealerships, txt messaged my sales rep, each month and have yet to have a manager call me back or acknowledge the issues with my purchase. I have went as far as to reach out to the leadership on Linked in to get a response which did work for a manager that is no longer there. Beware, Beware, Beware, the Passat is working fine however the missing items and $$$ issues post sales would make me think twice before ever purchasing anything from any Keffer Dealership... More

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Great experience overall I recently purchased a new Golf at Keffer and had a great experience, Jeff Hayden got me a very fair deal with both my new car and trade-in and helped I recently purchased a new Golf at Keffer and had a great experience, Jeff Hayden got me a very fair deal with both my new car and trade-in and helped the whole process to go smoothly and even helped me to locate and bring in the exact car that I wanted from a different dealership. I've also owned a VW in the past and had it serviced here at Keffer and would fully recommend their service and parts department to anybody. Certainly the place to go if you're looking for a VW in the area. More

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Excellent service Very pleasant. Not pushy. Very thorough with the paperwork. Answered all my questions and those of my friend who came with me. Offered to sell my old Very pleasant. Not pushy. Very thorough with the paperwork. Answered all my questions and those of my friend who came with me. Offered to sell my old car on consignment which was a huge benefit for me, a female. More

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Disappointing experience I am a former VW owner, and my TDI was recalled. To get some of their customers back, VW offers an incentive of nearly 4K. I wanted a manual golf wolf I am a former VW owner, and my TDI was recalled. To get some of their customers back, VW offers an incentive of nearly 4K. I wanted a manual golf wolfsburg. The salesman was able to locate it, and got the paper ready, but when he actually called the dealer to make sure the car was there, it was not there. Apparently, the salesman found 4 more Golf Wolfsburg manual which were available in North Carolina and promised me it would be there the next day in the evening. I even received an email "You are all set, your car will be there tomorrow evening". Well, the next day at noon, I was informed the car was not available. Frustrated, I contacted the sales manager who told me they could actually not locate the car. I mentioned that I was frustrated and was considering pulling out of the deal (which I had signed the day before), to which the sales manager responded "It's up to you. I am not making any money on this sale, so no worries if you decide to pull out of the deal". Although this may be true (that he is not making any money, and that my car is difficult to locate), this is by no means a way to treat your customer. I gave him until the very next day at noon, to update me, which he never did. I pulled out of the deal and went down to Mazda. I am amazed how much turnaround there is at this VW dealer. Two salesmans I met were on the job just either one week of 3 weeks. More

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Keffer Volkswagen, Huntersville NC is a Great Place Down to Earth, Friendly, Considered of your Time and Effortless place to buy your car. Every person from sales to management were really good to us wh Down to Earth, Friendly, Considered of your Time and Effortless place to buy your car. Every person from sales to management were really good to us when we purchased our Passat this past week. I will recommend it to everyone that is looking for a quality vehicle and a great team of people willing to help you and to listen to all of your concerns. Austin was our sales person and he was wonderful to us and our need. He took his time to share his experience with the vehicle he was showing and took his time to explain the way the car and the controls of the car worked with a very joyful way. It was cold outside and it was late in the evening, but it did not seem to make a difference to him. Dewayne one of the Sales Managers and Jeffrey the Internet Sales Manager were so kind and took the time to talk to us and to show us that our business mattered. Their genuine demeanor was very refreshing in a fast passed culture where numbers and bottom lines is what drives businesses, but not to them they were pleasant and very friendly. Sean in finances was honest and kind. He saw what we needed and what we did not need, did not push sales but did his job with a lot of clarity and he made the paper work feel seamless. Thank you again! we were very pleased with our experience at Keffer Volkswagen in Huntersville, NC. I am enjoying my car, it is a fun vehicle to drive. Love the way it drives and feels very safe on 77. Never owned a Volkswagen before, I am very impressed with my Passat!! Henry and Maria Leston Mooresville NC More

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Avoid this place Don't ever consider buying a used car from this dealership. Poor customer service and they don't stand behind their used cars. I have had to take mine Don't ever consider buying a used car from this dealership. Poor customer service and they don't stand behind their used cars. I have had to take mine to be fixed 4 times in the 5 months I have had it. They will not work with us to get out of this car they overpriced. Not even an apology for the headache. More

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Overall great experience! Seeram was great to work with from the first time I called Keffer! They had an RDX on the way that I was interested in and it would be arriving on a d Seeram was great to work with from the first time I called Keffer! They had an RDX on the way that I was interested in and it would be arriving on a day that I'd be leaving town. Seeram assured me there was minimal risk since I'd have first right of refusal if anything was wrong. When I got back into town and picked up the car, it was better than I expected. From the moment I walked in to when I drove away in my new RDX, everyone at Keffer was extremely pleasant and I'd definitely buy a vehicle from them again! More

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Enjoying my new lease I leased a car with John Malone and he is the reason I am giving this review 5 stars. He was straight forward, honest, and understanding. He didn't tr I leased a car with John Malone and he is the reason I am giving this review 5 stars. He was straight forward, honest, and understanding. He didn't try to sell me on a vehicle I didn't want and he wasn't pushy in any way. He was really informed on the specs of the vehicles as well which I appreciated. The dealership was clean and staff was friendly. The only headache came from actually negotiating my price as my original offer from the dealer was about twice what the incentive was on the national website. Eventually I ended up with a deal I felt comfortable with and I was out of there pretty quickly. More

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