David Parker

I visited the dealership yesterday to get my inspection done, and I had a great experience. The service was excellent, and I especially want to recognize AZAZ for his outstanding work. Thank you, Azaz, fo done, and I had a great experience. The service was excellent, and I especially want to recognize AZAZ for his outstanding work. Thank you, Azaz, for the great service! I definitely recommend him and will be happy to come back again. More

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This has been by far the worst management staff i have ever dealt with at a auto dealership. I purchased a vehicle in Jan and the post sales interactions have been nothing more than extremely frustrating ever dealt with at a auto dealership. I purchased a vehicle in Jan and the post sales interactions have been nothing more than extremely frustrating. I have placed several call into the dealerships, txt messaged my sales rep, each month and have yet to have a manager call me back or acknowledge the issues with my purchase. I have went as far as to reach out to the leadership on Linked in to get a response which did work for a manager that is no longer there. Beware, Beware, Beware, the Passat is working fine however the missing items and $$$ issues post sales would make me think twice before ever purchasing anything from any Keffer Dealership... More

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WARNING: DONT STAND BEHIND THE PRODUCT BEING SOLD I purchased a Hyundai Sonata 2012 from Keffer VW! The car gave me so many problems that I almost lost my mind attempting to drive the car on a daily b I purchased a Hyundai Sonata 2012 from Keffer VW! The car gave me so many problems that I almost lost my mind attempting to drive the car on a daily basis. The car was a HYBRID and when the car finally put me down completely and left me with NO TRANSPORTATION, the dealership took their time with getting the car repaired. The car steering pull off the road a few times and the vehicle has left me stranded as well coming out of work. Car is computerized so it works when it wants. The dealership General Manager Steve promised me a rental car that following Monday but went back on his word and left me without any transportation for 6 days. Very Poor customer service. As I stayed persistent on the follow up on all repairs, the dealership STOP answering my call. I had to catch a ride to the dealership only to find about 4 employees standing together at the front desk including (Greg the lead service manager) laughing while the phone just keep ringing. I ensured to Call the dealership as I was walking in the establishment to verify the reason as to why my phone call wasn't getting answered during operation hours. As a Customer of this establishment, this has been a HORRIFIC experience dealing with KEFFER VOLKSWAGEN and would not recommend this dealership. After clearing my bank account out to ensure I had a reliable car, only left me with NO Transportation and VERY Poor respect for my time during the repair process for this vehicle. More

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Outstanding customer service, friendly atmosphere. From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone treats you like they have known you for years with smiles, handshakes, laughter and great coffee. Our salesperson, Darryl Redford, made us feel so good that we bought two cars in one week. We felt like family. More

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3 vehicle purchase Our family has 3 Jetta TDIs. They have been superlative vehicles in every sense of the word. Sadly, we had to return them to VW...........you know th Our family has 3 Jetta TDIs. They have been superlative vehicles in every sense of the word. Sadly, we had to return them to VW...........you know the story. We have been loyal to the VW family of products since 2006 and saw no reason not to continue with the brand. Keffer is the closest dealership to our home. Since we were replacing 3 vehicles I expected the process to be fraught with angst. To my amazement...........no. It was a fantastic experience. The personnel were friendly and considerate of our time. The fuel economy was unbelievable with the diesel cars. Although the gas vehicles can't compete with the economy and longevity of a diesel car, we feel confident that the new product will perform a close second. More

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