Daryl Callahan | Page 42

Salesman promised everything, but couldn't deliver ANYTHING! Had a decent sales experience. Two hours to agree on price and trade in, etc. Not so bad. I've had longer car buying experiences. When I came Had a decent sales experience. Two hours to agree on price and trade in, etc. Not so bad. I've had longer car buying experiences. When I came to pick up the car, the "closing paperwork" was gonna be delayed for 20 minutes which is totally acceptable, again not too bad, right? However, I felt it a bit strange that the Salesman wanted to move my license plates and get my bluetooth set up in the new car I was picking up. Strange, but OK assuming I'm gonna be driving this new car home in an hour and leaving my trade in, so good for him to be doing something positive with this down time, Right? WRONG! I knew better, but was trying to give the benefit of the doubt. THEN it became very clear why the Salesman was doing this! #1, the accessories I ordered and were promised to be installed and ready, WERE NOT READY! It would have been nice to know this BEFORE changing my plates, in fact it would have been nice to know BEFORE driving 40 minutes to pick up my new vehicle that clearly is NOT READY!! #2, I come to find out they're having issues with my interstate registration as I live in CT. It would have been nice to know this too before coming to pick up my new vehicle that is clearly NOT READY! As I sit here typing this review 40 days after purchase, I STILL DON'T HAVE MY CT REGISTRATION OR NEW PLATES!! So, I've been technically driving a brand new car that now has an expired temporary registration.......as that was only good for 30 days. Ok, so we got it all straightened out after threatening to put my plates back on my trade in and to leave. So I got my new car, but I still need to bring it back to get the two accessories installed at a later date. THEN, it takes two weeks for the parts to get there (two hitch assembly and remote start), so they finally call me to set up a service date and I get hit with the bombshell that THESE PARTS CAN NOT BE INSTALLED ON A SATURDAY. It was made very clear to me that my accessories could be installed anytime and confirming that the service department is open on Saturdays. Turns out, the service department is open on Saturdays, but the installer that happens to perform the installation of trailer hitches and remote starts DOES NOT WORK SATURDAY'S. So, now I have to take a 1/2 day off work to come get my hitch and remote start installed on weekday! Kind of infuriating! WISHING NOW I'D NEVER PURCHASED A CAR FROM DCH TOYOTA OF WAPPINGERS!!!! Wait, don't stop reading, it's NOT OVER YET!!!! Finally I schedule the installation for a Thursday afternoon and they promise to be done in two hours. To my surprise, they were done in 90 minutes which was great, Right? NOPE, upon inspection, I realize they only installed a hitch, but with NO WIRING HARNESS. After speaking with the manager, we agree that my new car should have the wiring harness installed along with the hitch since I paid $750 just for this accessory. (Although the sales contract does not say anything more than "Tow hitch" apparently they are supposed to write "Tow hitch with wiring harness" or "Tow hitch without wiring harness" and in my case the just wrote "Tow Hitch". This seemed fine with me when I paid for this accessory since I knew what we agreed to, and $750 should cover both! A point the manager agreed with. Although the manager agreed to install the wiring harness, it turns out they don't seem to have one in stock!!! So, they couldn't do it that day.......mind you, this is the day I took a vacation day in the afternoon to get this work done. The manager realizing this is now promising to get this done any Saturday I pick so I don't have to take more time off from work. Now it's been 16 days since my installation of the tow hitch and I have still not heard back from ANYONE about whether the wiring harness is in or not!! Haven't heard from the manager or the service dept!! Crazy right? On top of that, as I said earlier, I STILL DON'T HAVE MY NEW LICENSE PLATES!! So driving on an expired temporary registration!! Really sucks. When will this all end?? I guess only time will tell. Btw, it also turns out that you should not pair a 2019 toyota sienna with bluetooth UNTIL YOU INSTALL TOYOTA ENTUNE 3.0 on you phone. If you pair bluetooth prior to this it doesn't work so well. In fact, I noticed the bluetooth pairing kept timing out the night the salesman paired it for me. I remember the salesman telling me the software needed to be updated in the car radio and he would do it while I closed the deal. After driving for a week with an unstable connection and trying everything to no avail.....totally frustrated...........I finally stumbled upon the answer......I uninstalled the pairing. Then installed entune 3.0 (regular Entune did not work) on my phone, THEN paired my phone and walla!! It works. SHOULDN'T THE SALESMAN KNOW THIS???? Btw, the navigation system on the toyota systems ONLY WORK IF YOU DOWNLOAD THE SCOUT GPS APP!! The navigation does not work if you don't install this app. I finally got this working, but it seems you also have to update the Scout GPS app for each update OR YOU GET A REALLY ANNOYING MESSAGE SAYING YOUR GPS IS OUT OF DATE. I've had this car 40 days and ended up uninstalling the Scout GPS app because it needed to be updated numerous times. I'll just use the WAZE app on my phone as it works better than the system toyota has envisioned with your own personal phone hVing to update a crappy nav app like scout GPS every few days. Bad plan Toyota!! My fingers are tired!! 40 days later and I'm still waiting....... I'll NEVER BUY A CAR FROM DCH TOYOTA OF WAPPINGERS AGAIN!! NEVER!!! More

by MR G. DRIVING A minivan Verified Customer Verified Customer

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Excellent service and taking care of there customers I have a problem with my truck and this dealership has been very attentive with dealing with my problem. They made sure that it is being dealt with an I have a problem with my truck and this dealership has been very attentive with dealing with my problem. They made sure that it is being dealt with and that I'm satisfied with everything. More

by flyeem Verified Customer Verified Customer

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Great place to find new or used cars I wasn’t sure if I was in the market for a new or used car but DCH helped me make the best decision for what I can afford. I wasn’t sure if I was in the market for a new or used car but DCH helped me make the best decision for what I can afford. More

by mkcfinest Verified Customer Verified Customer

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Camry Michael was great, Answered all my questions and was very friendly and patient. Found the car that I wanted at a good price. The car is wonderful Michael was great, Answered all my questions and was very friendly and patient. Found the car that I wanted at a good price. The car is wonderful More

by Ralph Verified Customer Verified Customer

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New sienna Great staff very helpful. They were very very attentive to my needs. Going through a very sad life experience and they were very sensitive to my needs Great staff very helpful. They were very very attentive to my needs. Going through a very sad life experience and they were very sensitive to my needs. More

by emeljoy Verified Customer Verified Customer

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Awesome Because from the instant we walked into the dealership we were taken care of. The gentlemen were great. Professional. Made you feel at home. From sale Because from the instant we walked into the dealership we were taken care of. The gentlemen were great. Professional. Made you feel at home. From sales to finance. More

by cdelise90 Verified Customer Verified Customer

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Very Satisfied Customer Mr. Padillla is a very experienced and courteous sales person. I am satisfied with the trade in price. And I got my new car on the same day. Mr. Padillla is a very experienced and courteous sales person. I am satisfied with the trade in price. And I got my new car on the same day. More

by busyfam Verified Customer Verified Customer

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oil change experience my wife and I have purchased 5 vehicles from DHC wappingers falls Toyota . We come back besides the obvious reason its a Toyota!!! reliability. b my wife and I have purchased 5 vehicles from DHC wappingers falls Toyota . We come back besides the obvious reason its a Toyota!!! reliability. but also because of the relationships that we have developed with our team at dhc. they always have made it a stress free experience whether purchasing,leasing,or service to our vehicles. Brent Indiviglio More

by BINDIVIGLIO3 Verified Customer Verified Customer

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Best Dealership Ever Everyone is courteous and professional. I trust DCH Wappingers Toyota. I’m on my 5th Rav4! I have never been disappointed with all levels of service! Everyone is courteous and professional. I trust DCH Wappingers Toyota. I’m on my 5th Rav4! I have never been disappointed with all levels of service! More

by jmforlow Verified Customer Verified Customer

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Toyota Highlander We knew we were in for a great experience when Juan ran to us. His high energy and and great knowledge made the whole process easy. This is our seco We knew we were in for a great experience when Juan ran to us. His high energy and and great knowledge made the whole process easy. This is our second lease through DCH and will definitely be back. Naeem was super busy but didn’t let that reflect in our paperwork. He took the time to explain everything and make sure we were comfortable with the process. More

by nick95 Verified Customer Verified Customer

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