Dave Grooms
Dave Grooms at INFINITI of Kansas City

Dave Grooms | Page 5

Service Advisor

INFINITI of Kansas City

6960 W Frontage Rd (I-35 & 67th St)
Merriam, KS 66203

Contact Me
not yet
rated
67 Reviews
not yet
rated

67 Reviews

Write a Review

67 Reviews of Dave Grooms

September 01, 2021

Dealership Rating
Employee Rating

Always consistent, courteous and knowledgeable. The staff always makes themselves available to work with your schedule and keep you up on what is going on with your vehicle More

by Gregp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw, Spencer Cassidy

Sep 01, 2021

INFINITI of Kansas City responded

Greg. Thank you for taking the time to leave us a review and let us know how are service department did. We appreciate your business.

Sep 04, 2021

INFINITI of Kansas City responded

Greg. . Thank you for taking time to leave us a review and let us know about your experience with our service department. We appreciate it and appreciate your business.

August 31, 2021

Dealership Rating
Employee Rating

Dave Grooms is the man!! I appreciate the time that I get to see him because he always does such great work!! I can not thank him enough!! More

by Kaje1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2021

INFINITI of Kansas City responded

Thank you for taking the time to let us know about your experience with Dave Grooms and our service department. We appreciate it and appreciate your business.

August 21, 2021

Dealership Rating
Employee Rating

Please see my last survey response to Infiniti of KC a few minutes ago. I didn’t know I was going to be asked to describe their services again with another survey or I would have copied and pasted it here More

by theroundrobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

INFINITI of Kansas City responded

Thank you for taking the time to let us know about your experience with our service department. We appreciate your business.

August 12, 2021

Dealership Rating
Employee Rating

This dealer and their service department are top notch. I own 2 Infiniti vehicles and always take them here for service. They are fast, reasonably priced and never push unnecessary services to inflate the bi More

by M37andQX56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw, Spencer Cassidy , Mike Russell

Aug 17, 2021

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review of your recent service visit. We really appreciate it and appreciate your business.

July 31, 2021

Dealership Rating
Employee Rating

Excellent communication and service! All my expectations were clearly set and met. I’ll always purchase Infinities because they’re reliable. Dave Grooms, the best! More

by tallison57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

INFINITI of Kansas City responded

Thank you for taking the time to let us know about your recent service experience with Dave Grooms and our service department. We appreciate it and appreciate your business.

July 06, 2021

Dealership Rating
Employee Rating

INFINITI OF KANSAS CITY HAS BEEN MY GO TO FOR DECADES. JUST AWESOME AND PROFESSIONAL. THEY MAKE YOU FEEL COMFORTABLE. I JUST GET A GOOD VIBE WHEN DEALING WITH SERVICE. More

by jlawrencecashen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review of your experience with our service department. We are happy to have you as a customer and we appreciate your business.

May 20, 2021

Dealership Rating
Employee Rating

Great sales staff and amazing service department...Very friendly and professional. They were accommodating and I feel like we received a fair deal on our trade-in. Randy Robinson was amazing, would recomme More

by michellerenzi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Robinson , Mark Redmond, Robb Godard was great to work with in the Finance Department...very personable. Dave Grooms in service is our guy...Keeps us coming back to Infiniti.

May 25, 2021

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review. We appreciate it and appreciate your business.

April 23, 2021

Dealership Rating
Employee Rating

Reggie was great to work with when purchasing my new vehicle. He was very patient and answered all my questions before we signed papers. There was no pressure during the process and I will definitely re More

by Jill D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw , Reggie Blackman, John Cuezze, Mark Redmond

Apr 26, 2021

INFINITI of Kansas City responded

Thank you for taking time to let us know about your purchase experience with Reggie and our sales department. We appreciate your business. Enjoy your new vehicle.

February 21, 2021

Dealership Rating
Employee Rating

New to Infiniti; new to Infiniti of KC. Service was done in a prompt, timely and professional manner. Couldn't ask for more. Keep up the good work! More

by EsKay_KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw

Feb 22, 2021

INFINITI of Kansas City responded

Thank you for taking the time to leave us a 5-star review. We are happy that your service visit went great. We appreciate your business.

Feb 24, 2021

INFINITI of Kansas City responded

Thank you for the 5-star review. We appreciate it and appreciate your business.

February 15, 2021

Dealership Rating
Employee Rating

This service team is the best. Their service and work on my Infiniti vehicle was so great that I started bringing other luxury brands here as well. They always do a great job and have always provided honest More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw, Spencer Cassidy

Feb 16, 2021

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review. We really appreciate it and are pleased that you had a great service experience. Thank you for your business.

...
5

Dealership Inventory (73 Vehicles)

new 2026 INFINITI QX80 car, priced at $77,624
2026 INFINITI QX80
new
Dynamic Metal exterior
Automatic
Four-wheel Drive
new 2026 INFINITI QX80 car, priced at $91,540
2026 INFINITI QX80
new
Radiant White exterior
Automatic
Four-wheel Drive
new 2026 INFINITI QX80 car, priced at $100,354
2026 INFINITI QX80
new
2t Radiant Whit exterior
Automatic
Four-wheel Drive
new 2026 INFINITI QX60 car, priced at $64,776
2026 INFINITI QX60
new
Warm Titn exterior
Automatic
All-wheel Drive
used 2026 INFINITI QX60 car, priced at $52,000
2026 INFINITI QX60
used
Diamond Black exterior
Automatic
All-wheel Drive
used 2023 Chevrolet Tahoe car, priced at $59,000
2023 Chevrolet Tahoe
used
Black exterior
Automatic
Four-wheel Drive