Dave Low | Page 5

I had the best experience with not only Paul Hinton but Pam Mangosing as well. They went above and beyond to get me into what I wanted. They made sure the new vehicle had everything I wanted and worked wit Pam Mangosing as well. They went above and beyond to get me into what I wanted. They made sure the new vehicle had everything I wanted and worked with me to ensure the price was still within budget. I can't thank you both enough and your awesome sales manager Dave Low for your exceptional work in getting me into my dream vehicle. More

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Horrible Customer Service This dealer does not like to resolve issues as promised. They gave me free things that weren't even wrong with my vehicle, to SHUT ME UP. Dave can att This dealer does not like to resolve issues as promised. They gave me free things that weren't even wrong with my vehicle, to SHUT ME UP. Dave can attest to this, as he confirmed this by looking at my past service history. His exact words "they gave you a free battery for GOOD WILL." Rhonda Chapman has yet to return my call, and I left a message for her OVER THREE WEEKS AGO. I will be hiring an attorney to see my options as I am VERY upset with this dealership. It's also pretty sad you have to post reviews to even get a response, or for this dealership to care. Dave Low e-mailed Rhonda Chapman in front of me, and stated she would respond to him. I have not received ANY calls from anyone since this happened. Dave Low stated Rhonda was on vacation, and that is why she has not responded to me. I didn't know people took 3-4 week vacations. More

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Great Experience! We had a whole team helping us through this process and did a lot of it over the phone and by text! David Low and Rick Cooper were so helpful and rea We had a whole team helping us through this process and did a lot of it over the phone and by text! David Low and Rick Cooper were so helpful and really worked with us to make our deal one we are very happy with! We met with Pam Mangosing Friday night and our experience went smoothly. The employees were true to their word and kept their deal with us. We finalized our paperwork with Brandon Sell, who kept us laughing and did a great job of helping us finalize our deal. We thank everyone for making this painless! More

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Great experience with knowledgeable staff and quick response to issues. David Adams was outstanding as our sales rep and we are very satisfied customers with expectations for additional sales. response to issues. David Adams was outstanding as our sales rep and we are very satisfied customers with expectations for additional sales. More

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made a recent trip to this dealership last week and meet with Bob who was my salesman. I had interest in trading my Hyuandi Elantra in for a crew cab Frontier as I have used the St Charles Automotive networ with Bob who was my salesman. I had interest in trading my Hyuandi Elantra in for a crew cab Frontier as I have used the St Charles Automotive network before for my last purchase. Once I test drove my second truck, my wife and I agreed on this being the one we wanted. I then filled out a credit app before Bob and I talked any numbers. Bob then went back to finance, and we began an hour long back and forth negotiation with finance and arrived at the agreed on amount for the monthly payment. Bob then had me sign a document agreeing to our agreement, and took it back to finance. He then told me to hang out while they prepared the documents and pulled the truck around to get cleaned up. Bob even brought me back my key to the Elantra to start getting my stuff out to put in the truck. About 15 minutes later, Bob came back to have me sign the credit report form stating my credit score when I noticed that it had someone elses name and credit score and information on there. I looked at it and said Bob this is not me. He said oh opps and got up and went back to finance and got my form. He then said to me well this deal is not gonna work then. He said that they would have to rework the deal because the financing through Nissan would not work. Bob then went back to finance and about 20 minutes later said that he would have to keep working on it and give me a call later. I asked Bob how does something like this happen that you offer me a truck and we negotiated a payment and terms, I signed what we agreed upon and you even gave me the keys to my car and tell me to start unloading it just to say opps it will not work after wasting hours of my time. I choose to spend my day off looking for a new truck at your dealership because of past experiences but I want you to think about this situation and tell me how this would make you feel as a customer ? How do you not pull my credit and negotiate a payment based on reality with numbers and then bring me a credit score sheet with someone elses information to sign on it then freak out when I say thats not me and then say oh we will have to rework this deal then when I was literally waiting to get called back to finance to sign paperwork and removing items from my car. This was beyond a disapointing experience. I loved the Frontier and it is sad that this situation happened as he stated that he can offer me more for my car trade in and extra off in a few months If I wanted to try again but why would I want to try again after that experience ? Quality wise I would still love that truck from you guys but after this I do not think that there will be a next time for me in the future since this occurred this way. Goodbye from a previous loyal customer. More

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Four new Nissan's and now in my 2nd lease Nissan Rick Cooper and Dave Low always make me feel that I am being taken care of. The years pass and I feel like family. I have owned a 350Z, a Frontier, 2 Rick Cooper and Dave Low always make me feel that I am being taken care of. The years pass and I feel like family. I have owned a 350Z, a Frontier, 2 Altima Coupes and now enjoying my second Murano! More

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Anthony Henry helped me out today with the purchase of my new Nissan Murano. Very knowledgeable and helpful...would definitely buy another car from him. Service department here is also excellent. Clint and A new Nissan Murano. Very knowledgeable and helpful...would definitely buy another car from him. Service department here is also excellent. Clint and Al are extremely helpful. More

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Pam Mangosing was great to work with. They listened to what I wanted and we came to a great deal. I love my new Rogue what I wanted and we came to a great deal. I love my new Rogue More

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My dad and I went into St. Charles Nissan and were immediately greeted by Greg. From that moment on, I can say we had a 10/10 experience. Greg and Dave, the sales manger, went above and beyond to make immediately greeted by Greg. From that moment on, I can say we had a 10/10 experience. Greg and Dave, the sales manger, went above and beyond to make sure I was getting the exact vehicle I wanted, while also giving us a great deal. Greg broke down each vehicle, knew the answer to all of my questions, and the price breakdown for each- very transparent and even recommended some other models I didn’t think to look at. I’m extremely happy with Greg, Brandon Sell (who has a great sense of humor), and the whole team. I will refer anyone to this location and to Greg! Thank you again Greg and St. Charles Nissan! More

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Always Excellent Customer Service I am always treated with respect and couldn't be happier every time I go to St Charles Nissan. I purchased a Nissan Rogue with Bob Dees. This is the s I am always treated with respect and couldn't be happier every time I go to St Charles Nissan. I purchased a Nissan Rogue with Bob Dees. This is the second time I have used Bob and I have nothing but positive things to say about Bob Dees, Dave Low and Dan Gibbons! Thank you all for always being the best to work with. More

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