David Cobb | Page 17

Horrible customer service and communication. This company does not keep their commitments. My net promoter score is negative zero. They initially stated that the repaint of our Highlander would This company does not keep their commitments. My net promoter score is negative zero. They initially stated that the repaint of our Highlander would take six weeks. Now they call early to say it’s done which is great but they call on a Wednesday afternoon expecting we should pick it up yesterday because Toyota corporate supposedly will only pay for the loaner for 17 days and they took longer than that to finish the job. I shared that I am going out of town for the weekend and asked the woman who called if we could keep the loaner until Monday with out an additional charge. She said let me ask and came back to the phone “yes, that is ok. No extra charge to pick up your vehicle Monday”. 20 minutes later someone else called back saying the loaner was due back yesterday but they would “do us a favor and pay for today”. We live 2 hours away and could have had this work done locally. Big mistake in hindsight giving our business to Cobb County Collision. We were going to have our service work done at Cobb Toyota but they lost a customer over this. We just hope the work isn’t as lousy as the customer communication. Definitely would not recommend this shop for your vehicle repairs. More

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The five star rating is primarily for the Service department. Outside of one or two experiences in 14 years, the service team has been professional and efficient. department. Outside of one or two experiences in 14 years, the service team has been professional and efficient. More

by chand36 Verified Customer Verified Customer

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I’ve replied three times now to the dissatisfaction with my service visit. Still have heard nothing from Toyota. I still need Toyota to replace my new Bosch wipers that you were instructed NOT to remove my service visit. Still have heard nothing from Toyota. I still need Toyota to replace my new Bosch wipers that you were instructed NOT to remove. More

by DENISE.DIXON Verified Customer Verified Customer

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Exceptional service in a very timely manner! Thank you from a happy customer that values her time. Thank you from a happy customer that values her time. More

by mkhood07 Verified Customer Verified Customer

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Long wait and the tech adjusted my seat. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. More

by JBENEDICT618 Verified Customer Verified Customer

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Had 2 recalls. Only one was addressed. The other recall I was told had to have a part ordered and was supposed to take 2-3 days. It has been 3 weeks. I paid for the Only one was addressed. The other recall I was told had to have a part ordered and was supposed to take 2-3 days. It has been 3 weeks. I paid for the extended warranty but was told I would only be supplied a rental if the repairs took more than a day which it is but I was refused a rental. Still have a fire hazard recall which is not being addressed. More

by PESTY2020 Verified Customer Verified Customer

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Juan Carlos was a great advisor, and informed me quickly about a costly repair. He was very understanding and patient while my wife and I determined if we wanted to do it. Once we said yes, he had it fixed about a costly repair. He was very understanding and patient while my wife and I determined if we wanted to do it. Once we said yes, he had it fixed sooner. Thanks, Carlos!! More

by CJBENNETT73 Verified Customer Verified Customer

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Great service Received on time and accurate diagnosis of the car and was advised properly of the car and was advised properly More

by SNEJAD Verified Customer Verified Customer

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Great service Receptionist very nice welcoming to the facility, work done as promised. , very pleased . Thanks facility, work done as promised. , very pleased . Thanks More

by RMALACON Verified Customer Verified Customer

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I was very disappointed , my experience with David and Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 pm the customer was also saying he is talking to them sarcastically. “He said mam I’m not being sarcastic.” I just looked at him like wow another customer is telling you that you are being sarcastic and rude. All I wanted was for someone to communicate with me about my car. I waited 4 hours before I asked what was going going on and when I called I felt no one cared to address my concerns from Katy given me the wrong number to corporate office to David, zach and Todd. I will never come back. I will take my car to another Toyota dealer. Communication there is extremely awful there. They over charge me when I seen them bring my car in the shop at 145pm and was done at 331pm. I will be calling better business bearu. My appointment was at 8am and all I was told is that they have over 8 cars that’s been there for a week. That I can’t expect them to call me every hour and and tell me about my car. This is not exceptable. Very sarcastic talking to me. Enough is enough never again. More

by Lisat631@gmail.com Verified Customer Verified Customer

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