David Fishburn | Page 5

The first red flag was my appointment was given to Marino L because he was new and needed someone to practice on. The whole time I was completely taken advantage of it was because I obviously wasn't very kno L because he was new and needed someone to practice on. The whole time I was completely taken advantage of it was because I obviously wasn't very knowledgeable, and confident with cars. I was extremely overcharged, and to make matters even worse, the car they sold me was in bad shape. The car I bought has no Hood Prop. There was a mysterious white spray all over everything under the hood as well. The windshield fluid was empty, and the windshield wipers are old and need replacements. There's so much corrosion and rust on the metals under the hood, like the battery. The radiator hose is in bad shape and dry rotted. Coolant was empty. The break fluid was empty. The tire they filled up that I was told was just low, had a nail in it, and it needs to be replaced. The interior of car was filthy, and there was an empty spray can rolling around in my trunk. I’m so disgusted and insulted. David F the business manager handled the final paperwork, and when I was in the office flew past things, and didn't really explain much. I apparently signed up for GAP insurance which was mentioned  that I didn’t want. That was another $1,500 on top of everything. I found out about the GAP insurance before I left, and was looking over the paperwork. He canceled it, but it was too soon for it to go through. I followed up with emails to David F twice and he completely ignored me, and so I had to handle the cancellation myself. More

Report | Print

Fairly easy purchase process given it was all online and over the phone. Rahul did an excellent job of keeping me apprised of the progress of the transaction. over the phone. Rahul did an excellent job of keeping me apprised of the progress of the transaction. More

by virtualkris Verified Customer Verified Customer

Report | Print

Our experiences with both sales and service were excellent. A 10 out of 10! Thank you! excellent. A 10 out of 10! Thank you! More

by pl2465 Verified Customer Verified Customer

Report | Print

Everyone here at BMW Sarasota is extremely professional. I love the friendly vibe. They treat you like close family, They give their best suggestions and provide the best results. Cameron as service manager I love the friendly vibe. They treat you like close family, They give their best suggestions and provide the best results. Cameron as service manager steered me to Jamie and Chad in sales for a lovely upgrade! They are good, go see for yourself! More

by juliaflynn522 Verified Customer Verified Customer

Report | Print

Marino Laderosa was wonderful to work with for this very stressful process. From my first call to our last interaction, he was professional, kind... he followed up with my questions and concerns. He is th stressful process. From my first call to our last interaction, he was professional, kind... he followed up with my questions and concerns. He is the reason we purchased from this dealership. He went above and beyond the call of duty to work with us. I would definitely work with Marino in the future. While Dave from financing was following the rules for an out of town / state registration we found him to be condescending -Marino was working to ensure the process was smooth- it did not seem that way with Dave. To avoid future glitches finance should do a better job reviewing where a customer intends to register the car... and communicate to sales exactly which identification is required. Communication from Marino was clear and organized. Marino.... Thank you! You are the great for what we needed. For a young man- you really rocked it out... as if you had years of experience under your belt. Good Luck to you.... hope to deal with you again for our next purchase. Maggie and Joe More

by jkraus1007 Verified Customer Verified Customer

Report | Print

Wonderful experience! Sales manager John really knows how to take care of his customers! Amazing Sales manager John really knows how to take care of his customers! Amazing More

by Jose.cotton Verified Customer Verified Customer

Report | Print

Marino and Osman bent over backwards to make sure my deal went through. Appreciate their dedication. went through. Appreciate their dedication. More

by doatc1 Verified Customer Verified Customer

Report | Print

While we were surprised to receive such a low trade offer on our Porche Macan, we did otherwise have a pleasant experience purchasing our 2026 X6. When we picked it up the to tiny wasn’t exactly as we’d hope on our Porche Macan, we did otherwise have a pleasant experience purchasing our 2026 X6. When we picked it up the to tiny wasn’t exactly as we’d hoped. They immediately offered to correct it to our liking at no charge. The Genius Tech lady (Heaven) was an absolute delightful young g lady. Ash Alce is a no pressure internet sales associate. The gentleman in the office doing all paperwork preparation was very nice. While he informed us of what other warranties there are, at no time did we feel like a hard sell situation. Overall a good experience. We sold the Macan to Carmax for $4,000 more. More

by brianwadewbc Verified Customer Verified Customer

Report | Print

Jonatan and Raj worked with us and made the experience easy and painless. We ended up paying a fair price for the auto and I’m sure they made a fair profit. easy and painless. We ended up paying a fair price for the auto and I’m sure they made a fair profit. More

by MAG Verified Customer Verified Customer

Report | Print

Process was smooth and easy. Everyone was very helpful. I also chose BMW Sarasota because Carlos in service is excellent Everyone was very helpful. I also chose BMW Sarasota because Carlos in service is excellent More

by akanellis92 Verified Customer Verified Customer

Report | Print