David Keller | Page 28

Great car buying experience. There sales team meet my needs. Followed up with me about my online inquiry. Sales rep constantly stayed in contact answer questions. Throughout my p There sales team meet my needs. Followed up with me about my online inquiry. Sales rep constantly stayed in contact answer questions. Throughout my purchase More

by dubbc34 Verified Customer Verified Customer

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I bought my car from Jody at Palmer Dodge 20 years ago, and have always had my service done here....never any complaints. You guys are the best!! Oil change service (Wednesday) by Eddie was fine this ti and have always had my service done here....never any complaints. You guys are the best!! Oil change service (Wednesday) by Eddie was fine this time, it always is with Eddie!! The only issue was the service tech (Hiram) entered the wrong mileage on my receipt. When I called him back Thursday, he said the system wouldn't allow him to change it. He said only the manager Dave Keller could modify it. I tried Thursday to reach Dave by phone, but no answer, so left a voice mail. No reply back on Friday. Tried calling again late Friday, but this time his phone kept ringing but would not allow voice mail entry. I also sent an email to Dave late Friday. After waiting until Tuesday of the next week and still no replies from Dave, I emailed again. I also called again on Tuesday afternoon, but the receptionist said he couldn't be located. So I asked her to leave a handwritten post it note on his desk. Dave finally called me back late Tuesday afternoon, around 5 pm. He told me he found the reciept and said he would send to me with the correct recorded mileage. And he did so very quickly, but the receipt only had some wording indicating an oil change was made, but all the other rows and columns were zeroed out....very weird looking receipt. I met Dave in the past, and I know he's worked there a long time. I remember him being a nice guy and a helpful person. When he eventually called me on Tuesday, he was very polite and professional and very quickly resolved the issue (or at least somewhat, given the reciept was somewhat weird with missing info). Not really sure why it took almost a week to hear back from him to help with this simple receipt mistake. Maybe he was just very busy at this particular time, or maybe the voice mail or email system was having some synchronizing or delivery issues. Despite the above problems, I'll continue bringing my car to Palmer for service. Overall a great service center, with very nice folks working there. More

by david.moon1212 Verified Customer Verified Customer

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Great experience. Good negotiation. Great location. Good snacks. Good communication. Great inventory. Good process. Excellent. Good negotiation. Great location. Good snacks. Good communication. Great inventory. Good process. Excellent. More

by JUSTINVCOUCH Verified Customer Verified Customer

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I can’t say enough great things about my recent experience with David Keller, Luis, Hiram, Kyle Kammers, Kim, Sarah, and Richard! From the moment I walked in, they made the entire process seamless experience with David Keller, Luis, Hiram, Kyle Kammers, Kim, Sarah, and Richard! From the moment I walked in, they made the entire process seamless and stress-free. David, as the service manager, went above and beyond to ensure my car’s repairs were handled with precision and care. His professionalism and clear communication gave me total confidence that my car was in the best hands. Luis was incredibly helpful throughout, making sure everything ran smoothly, while Hiram provided exceptional customer service that really stood out. Kyle in the parts department made sure all the parts I needed were available and delivered on time, preventing any delays. His knowledge and efficiency were a huge asset. Kim, Sarah, and Richard were all fantastic too—each contributing to the excellent customer service experience, ensuring that I was well-informed and taken care of. This incredible team truly sets the bar high for customer service! If you’re looking for a dealership that genuinely cares about your car and your overall experience, these guys are the ones to go to. Highly recommend! More

by robertsparadigm Verified Customer Verified Customer

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The service team at Palmer is quick and efficient. The waiting area is clean and has internet access, working areas, snacks, coffee, and water. There is also a nice showroom with some pretty cool cars The waiting area is clean and has internet access, working areas, snacks, coffee, and water. There is also a nice showroom with some pretty cool cars to look at while you wait. More

by RONLUGO Verified Customer Verified Customer

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Gave me the hometown feel and comfort and they treated my car with the upmost respect. car with the upmost respect. More

by LISARILEYS Verified Customer Verified Customer

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on my first service, the service facility neglected to change tire pressure after rotating my tires. The result in a return trip upon which the service manager was too busy to see me. However, one staff m change tire pressure after rotating my tires. The result in a return trip upon which the service manager was too busy to see me. However, one staff member took really good care of me to make sure that the job is done right.My judgment is being withheld overall on whether to recommend the service facility or not until after the next service so that I can determine if that was a one time problem with the specific service tech or more of a general approach from the service facility. More

by MARSHALL.GOLDMAN Verified Customer Verified Customer

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Everything was good except my lugnut cover for the tire was broken and I didn’t notice until I got home. Wish that could be replaced. It looks like the tech over tightened it was broken and I didn’t notice until I got home. Wish that could be replaced. It looks like the tech over tightened it More

by alaw Verified Customer Verified Customer

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Best service center is Georgia hands down! Couldn’t ask for a better team! Great work! Couldn’t ask for a better team! Great work! More

by mnasonjackson Verified Customer Verified Customer

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As always, the Service Team at Palmer delivered an excellent service experience. There is a reason I drive out of my way to have the pros at Palmer take care of my vehicle! excellent service experience. There is a reason I drive out of my way to have the pros at Palmer take care of my vehicle! More

by jared.bagby Verified Customer Verified Customer

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