David Stanton | Page 24

Fantastic experience From the moment we approached the front door we were completely overwhelmed with the friendliness and effort by everyone to please their customer. The From the moment we approached the front door we were completely overwhelmed with the friendliness and effort by everyone to please their customer. The entire staff was phenomenal. They worked with us and we were so fortunate to be able to bring home two xt5. More

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A not so great purchasing experience After my car was totaled, I was contacted by the Delaware Cadillac sales team because I had brought my damaged vehicle to their body shop before it wa After my car was totaled, I was contacted by the Delaware Cadillac sales team because I had brought my damaged vehicle to their body shop before it was declared totaled. I went there and ended up making a deal to purchase a newer used vehicle with terms that worked for me. I was told that the vehicle comes with a 100,000 mile comprehensive warranty. It all seemed to go so easy. Too easy. The sales person firstly told me that he would be prepared to deliver the car to me after it is detailed and some minor body work is performed. This was promised to me at no cost. Several days later, the sales person called and told me that there was a little problem and I needed to come in and speak to his manager. When I did, the manager told me that the body work was more money than the sales person anticipated and I was expected to pay half. The manager was rude, spoke over me, and tried to tell me that they shoe horned the deal together for me like they were doing me a favor. I refused to pay half because it was THEIR mistake. Not mine. I should not have to pay for their mistake, but I ended up paying less than half to make the deal. A week later, I finally go to pick up my vehicle. The finance representative offered me warranty options to purchase. I said the vehicle comes with a 100,000 mile warranty. He was shocked to hear that and went back to the sales person. The sales person looked me in the eye and said he doesn't remember saying any such thing and doesn't even know what warranty options are available with a Subaru - yet he sold me this car. I was told that I must have misunderstood or didn't hear correctly. I know what I heard and had to deal with two men trying to talk me down and tell me I heard no such thing. I had already committed to purchasing the vehicle or I would have walked away. Between the sales person making promises he would soon "forget," a manager who spoke down to me, over me and expected me to be "fair" and pay for their mistake, and a warranty that only I seem to remember I would not recommend this dealership. At all. The finance representative told me he would be contacting me today with options about the warranty - he didn't want me to leave dissatisfied. Obviously, he is also forgetful of his words as I have heard nothing and it is lunch time. I would also state with confidence that if I were a man, this would never have been an issue. July 11, 2019 After my original posting, I contacted the General Manager and left a message. I also posted a review directly on the dealership website. He never called me, but we communicated by text. He said this would be used as a learning opportunity for the people involved. After all was said and done, the General Manager and his associate lived up to the warranty the sales person originally told me came with the car. So, I have a 100,000 mile warranty now and am pleased about that. The overall experience was still not a great one for me. However, I can say that I am pleased with the vehicle itself and I am pleased that the General Manager made good on what was promised to me originally. At least from the warranty perspective. More

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Online listing made finding the car I wanted simple! I found a used car online and contacted the dealership about through an email form. The team was immediately responsive and John Danze arranged an app I found a used car online and contacted the dealership about through an email form. The team was immediately responsive and John Danze arranged an appointment that suited my schedule. Scott Bernard was my sales representative and he made the purchase process smooth and efficient. More

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New Car Experience This was my best experience purchasing a new car. I’m 76 and have purchased a new car every three years for the past 40 years. Usually buying 2 new This was my best experience purchasing a new car. I’m 76 and have purchased a new car every three years for the past 40 years. Usually buying 2 new cars. Scott Bernard showed me cars I was interested in, told me about them, took me on a test drive, had my trade-in evaluated and had me a quote within one hour. Scott e-mailed me the next day to see if I had any questions and checked to see if we could meet. When we met Scott Bernard, Carl LABARCA, and John DANZE came up with a deal that worked for me and them. Everyone was always professional and not pushy. In less than 1 hour I had a good deal and all the paper work was complete. Also, I normally hate doing the paper work which had taken up to 30 minutes in the past. David Stanton completed everything in about 5 minutes. This made my total experience outstanding. More

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Purchase of first car! Mike Cassidy made the process of purchasing my very first car absolutely amazing! He was very patient, honest, knowledgeable, personable and professi Mike Cassidy made the process of purchasing my very first car absolutely amazing! He was very patient, honest, knowledgeable, personable and professional. Although, the original car that I wanted sold quickly, Mike made it his duty to find me a car that matched my expectations. He went over and beyond with corresponding with myself, father, and insurance company. I would definitely recommend Mike Cassidy and the Delaware Cadillac dealership. I love my 2014 Dodge Dart !!! More

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Great car buying experience! We have always equated buying a car to having a root canal until our recent purchase at Delaware Cadillac. The team we dealt with, Scott Bernard, sale We have always equated buying a car to having a root canal until our recent purchase at Delaware Cadillac. The team we dealt with, Scott Bernard, sales, John Danze, and Dave, finance were wonderful to work with and we walked away in a couple of hours happy as clams with the end result. No hassling, no stress. Highly recommend this team. More

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Purchased Cadillac Escalade The team at Delaware Cadillac are friendly and professional. They were courteous and treated me with respect. They cared for every detail throughout t The team at Delaware Cadillac are friendly and professional. They were courteous and treated me with respect. They cared for every detail throughout the sales cycle. More

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Customer Service I'm writing you today to let you know the outstanding customer service your team provided me on 9 Feb 2019. Because of their efforts, I was able to fi I'm writing you today to let you know the outstanding customer service your team provided me on 9 Feb 2019. Because of their efforts, I was able to find exactly what I wanted and I'm very satisfied with my Cadillac purchase. Special thanks to Scott Bernard, Carl LaBarca, and David Stanton. You have put together a wonderful team that makes customers feel respected and valued. My Best experience with a car dealership ever, I will recommend Delaware Cadillac to anyone looking to purchase a car. Respectfully, Ramon Torres Sr. Neptune, New Jersey More

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Excellent I appreciate Scott Benard and the sales teams efforts at Delaware Cadillac. I was a little bit worried about not getting a car period. But these guys I appreciate Scott Benard and the sales teams efforts at Delaware Cadillac. I was a little bit worried about not getting a car period. But these guys hooked me up with a great deal and I will always recommend anyone to Delaware Cadillac More

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An Absolutely Amazing Experience!!! I love everything about my new 2019 XT5. Scott you are a PHENOMENAL salesman. The service that you provided to me was OUTSTANDING.!!! Thank You for he I love everything about my new 2019 XT5. Scott you are a PHENOMENAL salesman. The service that you provided to me was OUTSTANDING.!!! Thank You for helping me make the best decision ever.. I really look cute in my RED CADILLAC... Everyone I came in contact wIth was very friendly and personable. I look forward to doing business with you again in the future. More

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