David Stanton | Page 24

The person that treated us was very rude and pretty much treated us like we were a pain in his but. The salesman, Scott was wonderful to work with and I would come back to purchase or lease a car from him. treated us like we were a pain in his but. The salesman, Scott was wonderful to work with and I would come back to purchase or lease a car from him. More

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Excellent experience buying a pre owned vehicle from Delaware Cadillac. Everyone was helpful and accommodating during our process. A fair deal was reached quickly and we felt satisfied with our purchase Delaware Cadillac. Everyone was helpful and accommodating during our process. A fair deal was reached quickly and we felt satisfied with our purchase. Thanks!! More

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Very helpful and personable. Walked me through my first lease experience and I love the vehicle. Thank you! I would highly recommend Doug to all family and friends lease experience and I love the vehicle. Thank you! I would highly recommend Doug to all family and friends More

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James is very good at his job. He explained the features in the CT5 very well and showed us how to work everything. He also completed the set up features for us. I would definitely send family and friends t in the CT5 very well and showed us how to work everything. He also completed the set up features for us. I would definitely send family and friends to see James. Thank you More

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The dealership is conveniently located near my residence. Cadillac is known for their beautiful cars so we decided to stop in and look at a few models. The showroom is very nice and every employee we inter Cadillac is known for their beautiful cars so we decided to stop in and look at a few models. The showroom is very nice and every employee we interacted with was pleasant, helpful and professional. More

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À day to remember I had a hard day and lost hope about finding a dealership that will at least say YES and Understand my situation. I was fortunate enough to meet these I had a hard day and lost hope about finding a dealership that will at least say YES and Understand my situation. I was fortunate enough to meet these group of gentlemen that ease my pain and help me through finding a solution to my problem. Thank You for your smile and positive attitude . You really Touched my heart . Forever Grateful, More

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One of the best if not thee best experience I have ever had purchasing a good used vehicle. The salesman went way beyond my expectations on everything. From the moment I called about the vehicle to the dri had purchasing a good used vehicle. The salesman went way beyond my expectations on everything. From the moment I called about the vehicle to the drive off the lot everything went great.Kudos to such a great organization. Thank you. More

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Fantastic experience From the moment we approached the front door we were completely overwhelmed with the friendliness and effort by everyone to please their customer. The From the moment we approached the front door we were completely overwhelmed with the friendliness and effort by everyone to please their customer. The entire staff was phenomenal. They worked with us and we were so fortunate to be able to bring home two xt5. More

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A not so great purchasing experience After my car was totaled, I was contacted by the Delaware Cadillac sales team because I had brought my damaged vehicle to their body shop before it wa After my car was totaled, I was contacted by the Delaware Cadillac sales team because I had brought my damaged vehicle to their body shop before it was declared totaled. I went there and ended up making a deal to purchase a newer used vehicle with terms that worked for me. I was told that the vehicle comes with a 100,000 mile comprehensive warranty. It all seemed to go so easy. Too easy. The sales person firstly told me that he would be prepared to deliver the car to me after it is detailed and some minor body work is performed. This was promised to me at no cost. Several days later, the sales person called and told me that there was a little problem and I needed to come in and speak to his manager. When I did, the manager told me that the body work was more money than the sales person anticipated and I was expected to pay half. The manager was rude, spoke over me, and tried to tell me that they shoe horned the deal together for me like they were doing me a favor. I refused to pay half because it was THEIR mistake. Not mine. I should not have to pay for their mistake, but I ended up paying less than half to make the deal. A week later, I finally go to pick up my vehicle. The finance representative offered me warranty options to purchase. I said the vehicle comes with a 100,000 mile warranty. He was shocked to hear that and went back to the sales person. The sales person looked me in the eye and said he doesn't remember saying any such thing and doesn't even know what warranty options are available with a Subaru - yet he sold me this car. I was told that I must have misunderstood or didn't hear correctly. I know what I heard and had to deal with two men trying to talk me down and tell me I heard no such thing. I had already committed to purchasing the vehicle or I would have walked away. Between the sales person making promises he would soon "forget," a manager who spoke down to me, over me and expected me to be "fair" and pay for their mistake, and a warranty that only I seem to remember I would not recommend this dealership. At all. The finance representative told me he would be contacting me today with options about the warranty - he didn't want me to leave dissatisfied. Obviously, he is also forgetful of his words as I have heard nothing and it is lunch time. I would also state with confidence that if I were a man, this would never have been an issue. July 11, 2019 After my original posting, I contacted the General Manager and left a message. I also posted a review directly on the dealership website. He never called me, but we communicated by text. He said this would be used as a learning opportunity for the people involved. After all was said and done, the General Manager and his associate lived up to the warranty the sales person originally told me came with the car. So, I have a 100,000 mile warranty now and am pleased about that. The overall experience was still not a great one for me. However, I can say that I am pleased with the vehicle itself and I am pleased that the General Manager made good on what was promised to me originally. At least from the warranty perspective. More

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Online listing made finding the car I wanted simple! I found a used car online and contacted the dealership about through an email form. The team was immediately responsive and John Danze arranged an app I found a used car online and contacted the dealership about through an email form. The team was immediately responsive and John Danze arranged an appointment that suited my schedule. Scott Bernard was my sales representative and he made the purchase process smooth and efficient. More

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