David Stone | Page 3

I had a very good experience buying a new car, I was greeted quickly and I found the whole experience very good. greeted quickly and I found the whole experience very good. More

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Derrick Wilson was delightful to work with. Professional, knowledgeable and easy to communicate with. Overall I was impressed with the dealership and.staff. Professional, knowledgeable and easy to communicate with. Overall I was impressed with the dealership and.staff. More

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Great service! Very professional and informative. I would definitely recommend and use Newton Nissan again. Very professional and informative. I would definitely recommend and use Newton Nissan again. More

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I went for a service visit for oil change and tire rotation on 4/26/23, as I have did for the last 5 years of business with Newton Nissan. At this appt, I came to learn about the extremely poor condit rotation on 4/26/23, as I have did for the last 5 years of business with Newton Nissan. At this appt, I came to learn about the extremely poor condition of the 2 front tires on this vehicle me and my wife traded in for, and have only had for about 15,000 miles, and was told the rotation could not be performed due to the extremely poor condition of the front tires! Following this information being given, what was offered, or should say, what wasn't offered, to remedy the issue. I had been to 2 previous service appts at 5,000 miles and 10,000 miles of owning the vehicle, both of which were for oil changes, and tire rotations. After considering the circumstances involved with regards to the condition of the 2 front tires, I would of expected some type of credit or compromise for such poor tread length being left on these tires, and then being okayed to leave on the vehicle after a full check had been performed before selling to us at 20,000 miles used. But no, only 2 of the tires were replaced, with the service department aware these remaining 2 tires would be short lived for the next unsuspecting owner and it would become their problem. I became this "next"owner. I had always had good faith for Newton, so this definitely had me reeling. And then furthering my frustrations, no response to a reply I sent back from an unsolicited text inquiring of my experience at the service appt, which I responded to, which has still went unanswered, all of which has changed my entire perspective on the dealership Newton Nissan, of which I had always held your dealership in high esteem from the moment we started business with the dealership with the purchase of our 1st vehicle from Newton, up until this point of interaction with this one. Although when I left from my service appt this time, for the 1st time in my entirety of business with Newton, I was feeling as if I had been taken advantage of and cheated. Newton, with this being a dealership I had highly recommended, and was quick to send my friends and family to, always referencing as fair and honest. I did this because I always believed that to be true, from my past dealings and experiences. But after the service visit and no response from me expressing my concerns, I am left with but the feelings of dissatisfaction, disappointment, and extremely frustrated from the whole experience. I am married with a big family of 5 children. A big reason for our continuing business with Newton was we didn't have to worry about coming up with money we don't have to pay for the things that come up with purchasing unreliable vehicles. Hopefully this correspondence is able to be given consideration for a response. Thank you, Matthew Haley More

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Had my car worked on and was not fixed and they said it wasn’t there fault. I have spent a lot of money there. wasn’t there fault. I have spent a lot of money there. More

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Tommy Harper, Brandon Payne, and Greg Weir made purchase quick and easy! A pleasure to deal with. I will definitely buy from them again! quick and easy! A pleasure to deal with. I will definitely buy from them again! More

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Professional, helpful, and kind! Will definitely be back to this dealership in the future when needed. Will definitely be back to this dealership in the future when needed. More

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Very professional, organized and pleasant to deal with. Salesman Rene Mendez was outstanding. Very impressive facility. Salesman Rene Mendez was outstanding. Very impressive facility. More

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Sorry this is late. Mr. Stone showed great customer service and kept me informed regarding the service to my car. I did not have to wait long at all. Thank you to all th Mr. Stone showed great customer service and kept me informed regarding the service to my car. I did not have to wait long at all. Thank you to all the workers. More

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Newton Nissan is SUPERIOR dealership. Their service department does excellent work in a very timely manner. David Stone was my service advisor and he was ready for me as soon as arrived. Their service department does excellent work in a very timely manner. David Stone was my service advisor and he was ready for me as soon as arrived. He very quickly checked me in and answered my questions and advised me how long it would take. Before I pulled out of the dealership, he sent me a text giving me his number in case I had any other questions. David is an ASSET to Newton Nissan and goes above and beyond EXCELLENT customer service. Thank-you, David, for insuring my car was repaired correctly and timely. It was a pleasure working with you and look forward to the next time. More

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