David Truitt | Page 21

David is the epitome of customer service. I called David is the epitome of customer service. I called Friday morning inquiring about a leak in my condenser. David called me back within minutes an David is the epitome of customer service. I called Friday morning inquiring about a leak in my condenser. David called me back within minutes and had me set up for condenser replacement later that morning. He got me in, quickly repaired, and back in my truck by early afternoon. Thank you!! More

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If the oil changes are not paid for by the Manufacturer DO NOT USE the Augusta store! They take over 90 minutes to perform the maintenance to raise the price. The 1st oil change that was free was done in 3 DO NOT USE the Augusta store! They take over 90 minutes to perform the maintenance to raise the price. The 1st oil change that was free was done in 33 minutes. This oil change today was 94 minutes. A total rip off. Will NEVER use them again after a lie about performing a free 27 point inspection. More

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Excellent service!!! David made me aware of any problems and took care of them. Pricing is affordable and the work was done in a timely manner. Great job Master! and took care of them. Pricing is affordable and the work was done in a timely manner. Great job Master! More

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I have had my 2016 Yukon at your facility on 3 occasions; one for repair, one for a factory recall, and the last (this) time for full service. I thought I would try using Master's for oil, lubes, filter, tir one for repair, one for a factory recall, and the last (this) time for full service. I thought I would try using Master's for oil, lubes, filter, tire rotate and balance. In the.past I used other service facilities, but thought I would try yours based on past workmanship and customer appreciation. Each time Mr. Dave Truitt did an outstanding job seeing that things were done in my best interest. I am sold, you have my business. A special thanks to Dave and the rest of the service dept. staff for making me feel like one of a kind. Sincerely, Carter Loftis More

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David in the service department was very nice and kept us informed on what was going on with our Sierra. Parts were ordered for our truck and we’ll be back once they arrive. informed on what was going on with our Sierra. Parts were ordered for our truck and we’ll be back once they arrive. More

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Always gave me good and friendly service. Can always rely on their work and service. They always know me when I come in. They help me on what is needed. Never push any service . Always th Can always rely on their work and service. They always know me when I come in. They help me on what is needed. Never push any service . Always the facts. Much apprecited . More

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2.0 HOURS OIL CHANGE I schedule an appointment for 2 pm for a oil change, and did get out until 4:45. My enclave sat in the service entrance for at least an 1.5 hours, bef I schedule an appointment for 2 pm for a oil change, and did get out until 4:45. My enclave sat in the service entrance for at least an 1.5 hours, before it was even taken back for service. I don't understand the point of making a appointment if you still have to wait around for over 2 hours just for a oil change. I question the service tech, and he stated the appointment time is just a time for you to be there. He also stated it was like going to the doctors, where you check in and just wait and this is not Jiffy Lube. The end result was the oil change ended up being free. But that does not make up for the time I wasted just for a oil change. More

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Experience The power steering module when out in our 2016 Extended Canyon with GM on strike. David Truitt superpass himself as he stated did not know if or when The power steering module when out in our 2016 Extended Canyon with GM on strike. David Truitt superpass himself as he stated did not know if or when they might get the part do tot he strike. He found the part locally, purchased the part and had it installed by Tuesday afternoon. Days without vehicle 3, but he was able to get us a 2019 4 door GMC canyon as a loaner. I would recommend this dealership service department as they have always gone the extra mile for my family. Mr. Truitt is truly and extraordinary service manager who cares about his clients and does everything within his power to take care of them. Mr. Truitt should be given a bonus or some achievement award as he is truly the reason we go to this dealership for service. More

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New car purchase. Bought a new 2019 GMC canyon from Roscoe Peace. The experience was the best I’ve ever had at a dealership.. they go out of there way to make the deal Bought a new 2019 GMC canyon from Roscoe Peace. The experience was the best I’ve ever had at a dealership.. they go out of there way to make the deal easy. From Roscoe Peace salesman , the service manager Eddie Overby and finance Keith Stone was the most professional, willing, friendliest , educated , and most of all the best customer service EVER !!! I have never felt more at ease and relaxed as I did at this dealership !! Cudos to all involved in this sale!!! I would recommend Masters GMC to everyone that’s wants a excellent deal and friendly staff !!! 110% satisfaction !!! Will be forever customer .. thanks again to these great guys !!! We love our new truck!!! More

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Excellent service. Excellent professional service. They fix it right the first time every time. Phillip and his staff are the best. That is why I have been a customer f Excellent professional service. They fix it right the first time every time. Phillip and his staff are the best. That is why I have been a customer for 40 years. More

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