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Alyson Johns
28 Reviews
Alyson was born in Augusta, GA. She has two children and enjoys hunting, boating, and being with her family and friends. She has been in Customer Service since entering the job force and is our most Senior Level Customer Service Agent.
Read moreDealership Experience
10 yrs, 10 mos
Languages Spoken
English
28 Reviews of Alyson Johns
July 29, 2022
I was very pleased with the recall work performed on my GMC Sierra 2500 HD on 28 Jul 22! GMC Sierra 2500 HD on 28 Jul 22! More
by Orlando
Other Employees Tagged: David Truitt, Bo Starke, Gage Welch
May 19, 2022
Had to drop off early - that was no problem and was called when work was done . All the staff were friendly and welcoming called when work was done . All the staff were friendly and welcoming More
by fkruckow
Other Employees Tagged: Brooke Jennings
December 02, 2021
This is the 2nd time I was at Master GMC in two days. My tire pressure went down tremendously while I was out and up I was close to Master GMC and stopped in to see if they could look at my tire. They took tire pressure went down tremendously while I was out and up I was close to Master GMC and stopped in to see if they could look at my tire. They took it back immediately and found a nail in it, repaired it and I was on my way within an hour. Again, great customer service and friendly employees. More
by Habersham
November 29, 2021
I have never had a car serviced at Master Buick GMC. I had a recall on my Cadillac and since Johnson Motors closed, I call Master GMC to see if they could handle the recall. The employee that answered th had a recall on my Cadillac and since Johnson Motors closed, I call Master GMC to see if they could handle the recall. The employee that answered the phone was very pleasant and knowledgeable. She gave me an appointment and I took my vehicle today. Michael Krame helped me when I arrived. Michael was very pleasant. When I returned to pick up my vehicle, everyone in the service department was friendly and appreciative of my business, even the employee bringing my vehicle up for me to leave. More
by Habersham
Other Employees Tagged: Michael Krame
July 15, 2021
Have always been very nice and helpful and willing to do what they could to help me by getting me in and out for service in a timely manner. what they could to help me by getting me in and out for service in a timely manner. More
by walker8609
Other Employees Tagged: Porsha Cox
June 19, 2021
was able to fit me in for oil change and tire rotation with little to no notice Love these guys and they are efficient and friendly with little to no notice Love these guys and they are efficient and friendly More
by jrgdoucet@Gmail.com
Other Employees Tagged: Eddie Overby, Sue Oertle, Wade Howard, David Truitt, Steve MacDonald, Brooke Jennings
June 02, 2021
Michael in service was very helpful and made this smooth process! We will definitely return for our future service appointments. A very stress free experience! process! We will definitely return for our future service appointments. A very stress free experience! More
by Ryan.sommer09
Other Employees Tagged: Kathy Hensley , Michael in Service
January 25, 2021
I've been a Master Buick GMC customer since at least 1976. Always exceeds expectations. I highly recommen this dealership and service department to anyone. 1976. Always exceeds expectations. I highly recommen this dealership and service department to anyone. More
by armerritt7
Other Employees Tagged: Steve MacDonald, Brooke Jennings , Carl, Service Writer
November 13, 2020
Excellent customer service! Professional, competent, friendly, knowledgeable, and trustworthy. Not only will I continue to use Master Buick, but will recommend to others! I’m also inspired to purchas friendly, knowledgeable, and trustworthy. Not only will I continue to use Master Buick, but will recommend to others! I’m also inspired to purchase any future vehicles from Master Buick based on my service experience. As a business owner myself, I appreciated the overall feeling presented by the staff. They obviously knew what they were doing, were proud of their abilities, and it showed. I was pleasantly surprised when I drove into the service bay to see my name on the digital display! Wow! More
by lisa
Other Employees Tagged: David Truitt, Steve MacDonald
August 05, 2020
customer service during routine service appointment on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less st on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less stress for me to be on time), service got off to a bumpy start as I waited for greeting and acknowledgement i.e. good morning, someone will be with you shortly, this did not happen. my approximate wait time was 15 minutes when a gentleman(African American employee) in the rear of the drive thru stall seemed to observe me sitting in my car. he walked over, and I told him I had a 10:00 appointment. he asked me how long I had been waiting and asked if anyone had spoken to me yet. If I could give this employee a rating, it would be greatly satisfied. I love your motto, After we sell, WE SERVE! It’s not just a motto. It’s what we do! today I would have to give a low satisfaction rating to the "we serve" part of your motto. In my career I've had lots of training in BEST customer service, anything else does not meet the standard. In these times when we're all challenged by the impact of a pandemic, best customer service training has to be a must. we are all in this together, finding ways to beat the pandemic and keeping our families safe and provided for. Sincerely, More
by GSOASBET11
Other Employees Tagged: David Truitt, William Fanning , African American gentleman in the drive through
