Deanna Morgan | Page 8

As usual I was cared for like a member of the family. Information was clear. Most of all, as an old lady, I completely trusted the analysis of problems and the estimate. I have so much confidence in this Information was clear. Most of all, as an old lady, I completely trusted the analysis of problems and the estimate. I have so much confidence in this place! Especially with the help of Deanna, Sam, and Ed. Beth Van Atten More

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Work on my vehicle with precision. Theo followed up with a call on an extra item to be fixed Theo followed up with a call on an extra item to be fixed More

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Always a pleasure, great staff, friendly and outgoing. Everyone say hello and makes you feel welcome! Everyone say hello and makes you feel welcome! More

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Outstanding service and very professional. Everybody in the service department treats you with respect and are very knowledgeable. Everybody in the service department treats you with respect and are very knowledgeable. More

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Very personable & welcoming staff as you drive in. Happy to have your business. Quick and efficient. Service manager & staff on top of everything. Thank you to Matt Roy et al for honest service and pl Happy to have your business. Quick and efficient. Service manager & staff on top of everything. Thank you to Matt Roy et al for honest service and pleasant experience. More

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I always bring my car to BMW for service and genuine OEM parts. Matt is great Service Advisor, professional, knowledgeable and honest! Car repairs as promised and on time. Thanks Matt and BMW! parts. Matt is great Service Advisor, professional, knowledgeable and honest! Car repairs as promised and on time. Thanks Matt and BMW! More

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The dealer was easy to deal with quick to respond to my request for an appointment in the time frame I requested. The people I dealt with were friendly and the work was completed in a timely manner. I wo request for an appointment in the time frame I requested. The people I dealt with were friendly and the work was completed in a timely manner. I would recommend them! More

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BMW Shrewsbury- fantastic dealership! I have been a customer of BMW Shrewsbury for years and have always appreciated the people/service from both the sales & service teams. As of late I I have been a customer of BMW Shrewsbury for years and have always appreciated the people/service from both the sales & service teams. As of late I have been working with Peter in service and he is great .. Peter is knowledgeable from what’s going on with my car to accurately estimating the amount of time required for service. More

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Nobody greeted me for my inservice and did not explain the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it w the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it was a 2 hour wait. All I can listen to was the sales staff talking as if it was varsity locker room. Nobody came by to give me an update until 2 hours later to tell me car needed further service and it would an additional 1 hour to do the other service. In the process, my wife’s glasses was lost where originally it was clipped on the sun visor. Very unpleasant experience indeed. More

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Service was excellent! Great communication with Peter and Deanna ! So accommodating and first class from start to finish Great communication with Peter and Deanna ! So accommodating and first class from start to finish More

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