Deanna Morgan | Page 9

BMW Shrewsbury- fantastic dealership! I have been a customer of BMW Shrewsbury for years and have always appreciated the people/service from both the sales & service teams. As of late I I have been a customer of BMW Shrewsbury for years and have always appreciated the people/service from both the sales & service teams. As of late I have been working with Peter in service and he is great .. Peter is knowledgeable from what’s going on with my car to accurately estimating the amount of time required for service. More

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Nobody greeted me for my inservice and did not explain the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it w the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it was a 2 hour wait. All I can listen to was the sales staff talking as if it was varsity locker room. Nobody came by to give me an update until 2 hours later to tell me car needed further service and it would an additional 1 hour to do the other service. In the process, my wife’s glasses was lost where originally it was clipped on the sun visor. Very unpleasant experience indeed. More

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Service was excellent! Great communication with Peter and Deanna ! So accommodating and first class from start to finish Great communication with Peter and Deanna ! So accommodating and first class from start to finish More

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Very helpful, outstanding service and the Uber is convenient but repairs are very expensive! Thank you! convenient but repairs are very expensive! Thank you! More

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Matt was an incredible help to me and guided me through the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have hi the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have him in your dealership!! More

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It is a very well managed dealership with excellent sales people and an excellent service department people and an excellent service department More

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Both the gentleman who checked me in and serviced my car were very helpful in going over everything with me and what needed to be done. Plus, due to my job, I needed a loaner and was able to get one. Thank were very helpful in going over everything with me and what needed to be done. Plus, due to my job, I needed a loaner and was able to get one. Thank you very much for making it very simple More

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They did a wonderful job. It is always an excellent experience to go to this dealership. I have done it for years. It is always an excellent experience to go to this dealership. I have done it for years. More

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Prompt courteous service. Clean and spacious area where I was able to get some work done. Clean and spacious area where I was able to get some work done. More

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Excellent service team. Ethan and Diana are exceptional and the shop does solid work. Also their detailing service always does a super job. Ethan and Diana are exceptional and the shop does solid work. Also their detailing service always does a super job. More

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