Deborah Johns
Deborah Johns at Lawton Kia

Deborah Johns | Page 78

Service Advisor

Lawton Kia

4455 Northwest Cache Road
Lawton, OK 73505

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4.8
805 Reviews
4.8

805 Reviews

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805 Reviews of Deborah Johns

February 03, 2023

Dealership Rating
Employee Rating

Car looks great. Repair was finished in the promised timeframe. Great customer service. Thank you very much! More

by gilandkathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero , Frank Seitz

Feb 03, 2023

Lawton Kia responded

We appreciate your kind words, Gilandkathy. Thank you for trusting Lawton Kia with your vehicle needs.

February 02, 2023

Dealership Rating
Employee Rating

I work from home n have trouble getting up there. They have gone the extra mile for me 3 times! They pick my car up do its FREE oil change n 360 inspection. Washed my car n vaccuumed it out! Sent me More

by lacy84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Dacci , Terri helped me a lot

Feb 03, 2023

Lawton Kia responded

We appreciate your business, Lacy! Thank you for trusting our team with your vehicle needs. Let us know if we can be of further assistance.

February 02, 2023

Dealership Rating
Employee Rating

Y'all didn't stand behind, Y'all agreement an did a half a** job on the things supposed to get done. More

by Kcamacho1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Miguel Olivero

Feb 10, 2023

Lawton Kia responded

Hello, Kcamacho1961. We are sorry that your experience wasn't up to your expectations. Please give us a call so we can discuss this further. We are not happy until you are happy so we would like to make this right. Our number is (580) 215-6330.

February 01, 2023

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Employee Rating

I’ve always gotten good service there. Customer service is great and all of the staff are very professional. More

by ANDIMESSINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincenzo (Vinny) Barton, Miguel Olivero , Frank Seitz

Feb 03, 2023

Lawton Kia responded

Thank you, Andi! We look forward to your next visit.

January 29, 2023

Dealership Rating
Employee Rating

Had our vehicle in on a couple occations keeping it longer than expected. The issues was there was no contact to the customer about what was going on. After several calls with no return call, I cant More

by ronbellar65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 30, 2023

Lawton Kia responded

We appreciate your feedback, Ron. We will use it to improve for your next visit. Thank you.

January 28, 2023

Dealership Rating
Employee Rating

It took Kia over a month to repair my vehicle. After finally getting it back, it would not start the first time I tried to drive it. Then the same day, after driving 22 miles, it overheated and More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2023

Lawton Kia responded

Hello, Hope. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we would like more in-depth information so we can make sure this type of incident does not happen again. Please call us at (580) 215-6330 and ask to speak with a manager.

January 28, 2023

Dealership Rating
Employee Rating

They got me in on time and finished my car in a timely manner. Great service More

by Phillmac85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero

Jan 30, 2023

Lawton Kia responded

Thank you for sharing, Phillmac85. Let us know if we can be of further assistance.

January 27, 2023

Dealership Rating
Employee Rating

Had a slight vibration in my steering wheel and figured my truck might need a tire rotation and balance. Called in to make an appointment and a delightful Renee answered got me setup and squared away quick More

by garybraun18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Renee.

Jan 27, 2023

Lawton Kia responded

Thank you for the wonderful review, Gary! We enjoy hearing how team members like Renee and Deborah uphold our high standard of customer service. We hope to see you again soon!

January 26, 2023

Dealership Rating
Employee Rating

They are a waist pf time. . They put you through Hoops unnecessarily then deny you. Some of the Employees are just lost or on Drugs More

by franklindarious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Miguel Olivero, Waylan Hubbard , Reginald Ervin, Frank Seitz

Jan 30, 2023

Lawton Kia responded

Thank you for your feedback, Franklin.

January 25, 2023

Dealership Rating
Employee Rating

Great help. Good and fast service. Communication was great with the kia team. Will definitely be back to service my vehicles. More

by sernadevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Lawton Kia responded

We look forward to your next visit, Sernadevine! Let us know if we can be of further assistance. Thank you.

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