Debra Lam

I have been a customer of Flemington BMW for over 20 years. The experience has been nothing short of amazing. Nobody comes close. The best way I can describe is a "old school" level when a business w years. The experience has been nothing short of amazing. Nobody comes close. The best way I can describe is a "old school" level when a business was run correctly. Each interaction has been low stress and enjoyable. The dealership itself is beautiful and very relaxing. I recently purchased a new car through Tom Terrill. This will be my 3rd BMW from the dealership. I have known Tom for almost 15 years. I cannot speak highly enough about Tom. Like the dealership, Tom does not have an equal. His knowledge and attention to detail Is second to none. My most recent car purchase took me well over a year to finally make a decision as choices between combustion, electric, etc. are overwhelming. During this time, I called time at least 2 times a month, every month requesting pricing, information on cars inbound, features, etc. In addition, Tom spent a considerable amount of time with me on test drives throughout the year. In all instances, I received every questioned answered time and time again, without any re-assurance on my end that I was going to purchase a car any time soon. To sum up, it's more than just a good sales approach or business practice, it is completely genuine with Tom. It is easy to tell, he is a good person, with very high standards, and does his job very well. More

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Conscientious and helpful. Comfortable waiting area. Kept me apprised of both the status and the issues they observed Comfortable waiting area. Kept me apprised of both the status and the issues they observed More

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I've been coming to Flemington BMW since 2021, Laura is a top notch Service Advisor, always friendly, listens to the customer and provides the best customer experience. Laura should take the lead in trainin top notch Service Advisor, always friendly, listens to the customer and provides the best customer experience. Laura should take the lead in training other team members, as delivering exceptional customer experience must remain the top priority in any successful business. More

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The dealership addressed my issues with true professionalism. My service advisor was Brian S., who I highly recommend. I would also like to thank Diane for listening to my concerns and follow professionalism. My service advisor was Brian S., who I highly recommend. I would also like to thank Diane for listening to my concerns and following up with direct positive action. More

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Great experience, excellent facility helpful staff. My service James is one of the best with keeping customers up to date and satisfied. My service James is one of the best with keeping customers up to date and satisfied. More

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I can't speak highly enough about every experience I've had at Flemington BMW over the past 21 years. From Sales to Service to Parts, there is no easier, more knowledgeable dealer I'd rather work with. Any had at Flemington BMW over the past 21 years. From Sales to Service to Parts, there is no easier, more knowledgeable dealer I'd rather work with. Anytime another make catches my eye, part of my decision to stick with BMW goes back to how wonderfully they all treat me at Flemington BMW. More

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Great service. Debra and the service team is awesome. All my questions were answered and had great experience. Debra and the service team is awesome. All my questions were answered and had great experience. More

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Excellent service. Like the video overview. Thorough job by mechanic and Laura. Well done. Very professional. Like the video overview. Thorough job by mechanic and Laura. Well done. Very professional. More

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Quick and efficient service every time! All staff is very professional and friendly. Very thorough and I love the video inspection reports you get. All staff is very professional and friendly. Very thorough and I love the video inspection reports you get. More

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The entire service team was very helpful and courteous in their response to my request. They even offered a valet ride for me to my other appointments near the dealership. their response to my request. They even offered a valet ride for me to my other appointments near the dealership. More

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