Demetri Melekos | Page 3

Stay away , horrible experience, tried to buy my wife $74000 Lexus GX , put $5000 refundable deposit based on what I was told on 01/11/2025 , delivery was supposed to be before end of January , never hap $74000 Lexus GX , put $5000 refundable deposit based on what I was told on 01/11/2025 , delivery was supposed to be before end of January , never happened, so I took my business elsewhere, told salesman it’s no go , he said no refund on deposit because vehicle was reserved for me , non sense, so I dispute it with my American Express card company , received a call this morning from incompetent, vulgar, disrespectful , low life general sales manager Sean kamal , trying to push the sale on me , hang up on me , so I called back the general manager Vladimir keslin told him about his unprofessional, disrespectful staff he has in place , his response was he can’t do anything about it ( one of those empty suits , useless ) , I am reporting dealership to bbb and Lexus corporation about their deceptive unprofessional sales tactics, also ownership needs strongly reevaluate the leadership they currently have in place due to incompetence, carelessness and utter disregards for their clients , Rubbish. More

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Always professional, knowledgeable, courteous, and honest. I will continue to recommend North Miami Lexus to friends and family. honest. I will continue to recommend North Miami Lexus to friends and family. More

by KROYWEN257 Verified Customer Verified Customer

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The dealership got in contact with me quickly after my inquiry. Clean, very spacious, and quiet. Had a variety of cars on the floor to look at which was nice. inquiry. Clean, very spacious, and quiet. Had a variety of cars on the floor to look at which was nice. More

by lovelyamazin212 Verified Customer Verified Customer

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We had a very positive experience with Demitri. He was clear, concise and honest. We left with exactly what we wanted and felt very comfortable with the financial plan. Thanks for giving us such a He was clear, concise and honest. We left with exactly what we wanted and felt very comfortable with the financial plan. Thanks for giving us such a stress free experience. It’s a first !! More

by lilyoro Verified Customer Verified Customer

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Clean and spacious showroom. Accessable food court. Pleasant air temperature. Nice reception and greetings from everyone. Accessable food court. Pleasant air temperature. Nice reception and greetings from everyone. More

by zsalgado4@gmail.com Verified Customer Verified Customer

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The best service one can get and helps you with everything . Highly recommended. I wish all dealers were like this. everything . Highly recommended. I wish all dealers were like this. More

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RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade. More

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Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification proc This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership. More

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Horrible! !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k. More

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What an Amazinn experience purchasing a new car from Lexus of North Miami. I called Lexus of North Miami and explained that my older parents were having a hard time finding the right car. Sean Kamal Lexus of North Miami. I called Lexus of North Miami and explained that my older parents were having a hard time finding the right car. Sean Kamal one of the senior managers got on the phone and asked what color my parents would like and picked the perfect RX350 for them. Our salesman Demetri delivered it to my parents home all the way in Parkland and took his time and explained all of the features of my parents new car and showed them how easy it was to use. Not only did my parents get the perfect car delivered to their home they got a great deal. They also got more than expected on their 6 year old trade. With chip shortages and low inventory I had not idea purchasing a new car would be so smooth. Thanks Sean and Demetri. More

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