Denise Rice | Page 5

Very professional and courteous & friendlyI have always been helped right away and work done within the time frame given been helped right away and work done within the time frame given More

by KAL-2 Verified Customer Verified Customer

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The level of staff professionalism,knowledge, and courtesy is amazing. Especially in this age of lack of courtesy and respect. And Iman was wonderful. I love a person with a sense of humor. Thank you courtesy is amazing. Especially in this age of lack of courtesy and respect. And Iman was wonderful. I love a person with a sense of humor. Thank you Iman!!! More

by annette self Verified Customer Verified Customer

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We've been customers for many years and related to many in person at the Service and Parts Departments. They have always been helpful. Sorry, we don't remember the names of other folks there. Those who do in person at the Service and Parts Departments. They have always been helpful. Sorry, we don't remember the names of other folks there. Those who do the actual work on the cars have done a good job as well. Thank you for your service. More

by DUKEPLIN Verified Customer Verified Customer

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Excellent Customer service, the staff is very knowledgeable and friendly, Wonderful attention, and my car has been cleaned, and I did receive a call that my car is ready. Thank you, everyone. knowledgeable and friendly, Wonderful attention, and my car has been cleaned, and I did receive a call that my car is ready. Thank you, everyone. More

by Wagih M Issac Verified Customer Verified Customer

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I was In and out fast and the staff is vary knowledgeable and friendly. Thank you Manly Honda and friendly. Thank you Manly Honda More

by crxhondasi87 Verified Customer Verified Customer

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Dave was great. He was thorough and friendly, and the service was very quick. I was in and out in less than 2 hours. He was thorough and friendly, and the service was very quick. I was in and out in less than 2 hours. More

by CHOCOLATESBYJAMIE Verified Customer Verified Customer

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My recent visit to the Manly Honda Service center I had the oppurtunity to meet Brian Dorsey in the service center and was very impressed. He was very respectful and answered all my questions. I would de the oppurtunity to meet Brian Dorsey in the service center and was very impressed. He was very respectful and answered all my questions. I would definitely refer friends and family to Manly Honda. More

by KAL-2 Verified Customer Verified Customer

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I needed my car checked prior to a road trip. The service advisor was awesome and I left knowing that my car was in good shape to travel. I love that Denise always comes over to chat with us in t The service advisor was awesome and I left knowing that my car was in good shape to travel. I love that Denise always comes over to chat with us in the waiting room. More

by Momof4 Verified Customer Verified Customer

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UPDATE ON THE BELOW REVIEW: - My BRAND NEW, unused, 2023 Honda CR-V has developed MULTIPLE technical issues and problems. I have taken it in MULTIPLE times for servicing and they have not been able to fix i Honda CR-V has developed MULTIPLE technical issues and problems. I have taken it in MULTIPLE times for servicing and they have not been able to fix it. I am a single mother working full time and this added burden is simply ridiculous. It is a BRAND NEW car!!! Why is it already having so many issues and why am I not being contacted by Manly Honda to get this resolved?!?!?!? Why do I have to take time off of work and out of my already insane schedule to bring my car in over and over only to be told they couldn’t fix it?!?!? Why have I not been given a new car if this one is broken?!?!? I ask myself these questions constantly. I am changing my review because time has shown my that if it seems too good to be true, it is. My day began in a rather mundane fashion. I have been driving a 2016 Honda Civic Touring since…well..2016. It has been a phenomenal car and was PERFECT for me at the time. Then, in August of 2022, I had my first baby. I quickly realized that the Civic was too small for everything that goes with having a child, so I considered upgrading but never actually started looking. On December 30, 2022 I had an appointment at Manly Honda in Santa Rosa to have some routine maintenance done in the Civic. While Iman Nielson, a kind, knowledgeable, professional, and efficient woman, helped me get everything I needed for my Civic done, I mentioned that I was interested in maybe trading in my Civic for an SUV. She said she would let Denise Rice know and Denise would assist me in getting the trade in started. Denise Rice was absolutely amazing and so sweet and helpful!! I had to finish up some work and she was happy to wait for me until I was ready. She listened while I told her about what I was looking for and then she came up with some perfect options that hit every single one of my criteria. She was a pleasure and delight to work with! She had to leave before I was able to find exactly what I wanted, so she pulled in Scott Hess to help me. Scott was awesome!! He was so so patient, even when I kept having hesitations about some of the options he presented, he worked tirelessly to find me exactly what I wanted. Nicole Marden was sitting at her desk next to Scott and she joined in the hunt to find me the perfect SUV! I had decided on the Honda CRV as the car I wanted. Nicole was so much fun and she and Scott searched through every CRV in their inventory to try to find one that met my criteria. Now, while all this is happening it is getting later and later in the day and my baby is at home with my mother. My baby is getting hungry and I am needing to leave as quickly as possible. I let Scott and Nicole know this and they were so kind and understanding and redoubled their efforts to get me the perfect car as quickly as possible. We finally found one that was absolutely beautiful and perfect and I said “LETS DO IT!” At this point they pulled in one of the finance managers, Sean Lumibao. Sean was informed of my need for speed, and he worked at a lightening pace to get everything ready for me to sign so I could leave with my new car and get home as quickly as possible. He was amazing and funny and just so so fun to work with. He was able to get a 3 hour job done in like 45 minutes, and I was super impressed that he was able to get everything done without missing a single step! WHAT A TEAM!!!! Iman, Denise, Scott, Nicole, and Sean have helped make my new year one of the happiest I can remember. Thank you all so so so much, you are all fantastic and all deserve a raise. NOTE TO HONDA LEADERSHIP/OWNER: I absolutely loved being helped, you’ve got amazing employees. I would suggest giving more paid holidays to your staff. :) THANK YOU MANLY HONDA! More

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I was very happy with the customer service that Lori provided and was willing to look past the fact that it took my car over a month to be fixed. Supply chain issues are a real problem at the moment. I provided and was willing to look past the fact that it took my car over a month to be fixed. Supply chain issues are a real problem at the moment. I was able to receive a loaner vehicle during that time, which helped tremendously. However, while I was at the service center, I noticed some real issues with the upper management yelling at their new employees in front of customers. This type of business in unprofessional no matter how well the employee is performing. I suggest that Denise take some management training classes and learn how to talk more appropriately to her employees. Lori was great though! More

by RYANJOHNRUSHWORTH Verified Customer Verified Customer

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