Denise Rice
Denise Rice at Manly Honda

Denise Rice | Page 6

Upgrade Coordinator

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

Contact Me
4.9
428 Reviews

I am here for you as soon as you arrive at Manly Honda. I want you to feel assured that you get the continuity that we strive for here. Please feel free to call me if you any questions or concerns.

Dealership Experience

6 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

Specialties & Trainings

Rental Car Agent

Customer Service

4.9

428 Reviews

Write a Review

428 Reviews of Denise Rice

November 08, 2022

Dealership Rating
Employee Rating

So I had two big issues with the service department at Manly. First of all, their customer service was not good at all. Second, the top of my car had been scratched. The sales team finally called us back More

by EVA.THERIOT9913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Lumibao, Tom Henschel, Shyla Saxton , Brian Dorsey, Nicole Marden, Paul Remollino

Nov 08, 2022

Manly Honda responded

This is Tom Henschel finance director. I left you a voicemail please call at your convenience 707-535-1168 thank you

Nov 15, 2022

Manly Honda responded

Just want to say thank you again!!! Please keep mine and Sean's info and let us know when your next service is so we can make sure the process is smooth.

October 28, 2022

Dealership Rating
Employee Rating

Had an appointment at 930am but had to wait until 10am to be helped. Car was still dirty after the complimentary wash. Ended up being late for work. They also had my profile merged with someone else with a More

by Pilotdissappointment
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Iman Nielson

Oct 28, 2022

Manly Honda responded

Good afternoon, thank you very much for taking the time to give us your feedback. I would like to apologize on behalf of the dealership. It is totally obvious that we failed on many levels. I would like to make it up to you if I may. Can we arrange a day/time to pick up the vehicle and get it cleaned properly? We can also arrange alternate transportation if you prefer to bring the vehicle to the dealership. I feel terrible that this happened and would truly like to make it up to you. I'm looking forward to hearing from you soon. 707-535-1136 or zroberts@manlyauto.com Zach Roberts Service manager Manly Honda

Nov 03, 2022

Manly Honda responded

Hi this Is Jeff (J.D.) Dantzler and I'm the General Manager here at Manly Auto. I want to thank you for taking the time to write this review and inform us about your experience. This is unacceptable and we would like pick up your vehicle at your convenience, clean it properly, and check if there is anything else we can do to make up for this. Please contact me by txt or call, my personal cell phone is 707-849-7445. I hope to hear from you as your time would be appreciated and honored, please feel free to contact me anytime even in the evenings. sincerely, J.D. Dantzler

Nov 03, 2022

Manly Honda responded

Hello, Brian Manly here, We really are having a tough time locating your repair paper work so that we can contact you personally. I want my people to get ahold of you and make this right. Zach has not had a response from you on his email. Very possible these emails are ending up in your spam. I hope not and we will continue on our end to try and figure who you are. If you can help me know the Name this vehicle is under or your repair paper work number we can do something about this. Or frankly it's just a customer complaining who wants to vent and desires no resolution. I like to get resolutions on any customer who feels they were handled incorrectly. Thanks Brian Manly 707-535-1100

October 28, 2022

Dealership Rating
Employee Rating

I never feel ignored when I come here, the advisors always check in on me and make sure to keep me safe by letting me know what my car needs. I always get the car wash and it always comes back spotless More

by YONDSAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr, Zach Roberts, Shyla Saxton, Lucia Chavez Lopez , Lori Comini, Brian Dorsey, Paul Remollino, Maria Vasquez, Mario Vazquez

Oct 28, 2022

Manly Honda responded

YONDSAA, You are our number one priority, thank you for the business and for choosing Manly Honda! We look forward to many more! Have an excellent weekend! You Manly Honda Service Team

October 27, 2022

Dealership Rating
Employee Rating

Always welcoming, friendly service. My 3rd Honda lease, my 6th Honda. Love these cars! Going camping soon in my beautiful 2022 Red CRV Honda hybrid More

by LADYJONI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Lumibao , Nicole Marden

October 21, 2022

Dealership Rating
Employee Rating

Always super friendly and personable. Very helpful and made the process of upgrading my car super easy. More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Comini, Scott Hess, Ben Steinberg

August 27, 2022

Dealership Rating
Employee Rating

From start to finish I was treated with kindness, respect and humor. Manly Honda has a wonderful staff! Thanks for taking great care of my S2000! More

by PHAMEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donna Henderson

August 13, 2022

Dealership Rating
Employee Rating

I love this dealership! This is where we buy or lease all our cars! Been coming here for a few years now! Great service Department we won’t go to anyone else! More

by BConner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Lumibao , Lori Comini, Jennifer Crouch, Paul Davis

July 17, 2022

Dealership Rating
Employee Rating

The service was prompt and thorough. Everyone was very helpful. Would definitely recommend their service. More

by User-f0d982ebc4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Comini, Maria Vasquez

July 17, 2022

Dealership Rating
Employee Rating

The vibe in this dealership is amazing, there’s free coffee and snacks. The advisors always makes sure their customer is taken care of. Thank you Lori for making sure my car is getting the service it ne More

by YONDSAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Comini, Paul Remollino

July 15, 2022

Dealership Rating
Employee Rating

I love my car and the service I get for it I had a fantastic experience. This is the only place I get my car serviced at. More

by BENJAMIN.TESFAMICAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesse Broadway, Tom Henschel, Ali Tanbakuchi, Shyla Saxton , Brian Dorsey, Stephan Jenkins, Scott Longaker, Paul Remollino, Ron Timms

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